Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Huntington Park,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
3.4
1,548 reviews
5 stars
614
4 stars
244
3 stars
189
2 stars
102
1 star
399
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers frequently reported rude and unhelpful staff, particularly at the drive-thru, leading to a negative dining experience.
Food Quality
Many reviews highlighted issues with food quality, including dry or burnt chicken, incorrect orders, and missing items.
Cleanliness
The restaurant was often described as dirty, with unclean tables and floors, contributing to an overall poor impression.
Wait Times
Customers consistently complained about long wait times for both drive-thru and dine-in orders, often exceeding 30 minutes.
Management Issues
Several reviews pointed to poor management practices, including inconsistent service and lack of accountability among staff.
- MMMemaNov 8, 20251.0Horrible service. Lady was not helpful and didn’t get my order right(drive through) even worse inside since you have to use a qiosk 🙄🙄🙄don’t get the quesadillas (80% tortilla) barely any cheese for being a QUESADILLA‼️‼️sauce packets are nastey Negative -10 stars ⭐️
- FGFernando GaribayOct 20, 20251.0Save yourself some time and go to a different location. This place is always out of stock of different items, forgets salsa and is typically very low quality. They have signs up for deals that are no longer available. This can be stemming from either the management or the franchise owner, but I won’t be going back.
- VVVeeOct 19, 20253.0Not the greatest when they pretend not to see you at the drive thru to avoid taking your order but the food is great.
- MMMarisol MartinezOct 19, 20255.0Muy agradable lugar muy limpio y el servicio increíble las muchas que trabajadoron ese turno muy amables y muy trabajadoras me ayudaron con la orden por que ahí ya solo puedes ordenar en la pantalla pero les pedí ayuda y bien me ayudaron muchas gracias volveré a regresar pronto. Por cierto el pollo estaba jugoso y bien cosido el cosinero de ese turno muy bien.
- MLMax LopezOct 16, 20251.0Today I went thru drive thru and Aislinn was the cashier which was rude and not polite.
Frequently Asked Questions About El Pollo Loco
What are the operating hours of El Pollo Loco in Huntington Park?
El Pollo Loco is open Monday through Saturday from 9:30 AM to 10:00 PM, and on Sundays from 9:30 AM to 9:00 PM.
Does El Pollo Loco offer delivery services?
Yes, El Pollo Loco provides delivery services to customers.
What payment methods are accepted at El Pollo Loco?
El Pollo Loco accepts American Express, Discover, and Visa for payments.
Where is El Pollo Loco located?
El Pollo Loco is located at 2501 E Slauson Ave, Huntington Park, CA 90255, USA.
How can I place an order online for El Pollo Loco?
You can place an order online through their official ordering website or app: https://order.elpolloloco.com/menu/e-slauson-ave-malabar-st or download the El Pollo Loco app.
What type of cuisine does El Pollo Loco serve?
El Pollo Loco serves fresh, authentic Mexican food with fire-grilled chicken and handmade salsas and guacamole.
Does El Pollo Loco have a drive-thru or Wi-Fi available?
Yes, El Pollo Loco features a drive-thru and offers free Wi-Fi for customers.
Are there any nearby dining options similar to El Pollo Loco in Huntington Park?
Nearby dining options include NORMS Restaurants (an American diner) and Taco Bell (a fast-food Mexican restaurant), both within close proximity for diverse meal choices.
What automotive services are available near El Pollo Loco?
Nearby automotive services include Baiper'z Auto Body & Frame, Nick Alexander Restoration, Dick's Automotive & Truck Center, and South Gate Sunroofs, useful if you need car repairs or customizations before or after dining.
What recreational or wellness facilities are near El Pollo Loco?
Let's Go Back Home is a nearby gym and yoga studio, perfect for a workout or relaxation session before or after visiting El Pollo Loco.