El Pollo Loco

Reviews

• BS

  Brandon Smith

  Jan 20, 2026
  1.0
  El Pollo Loco – Formal Complaint Regarding Management Location: 2501 E Slauson Ave, Huntington Park, CA 90255 I am submitting this as a formal complaint regarding the conduct and professionalism of the management and staff at the above location. I ordered a Meal for Two and politely asked if I could substitute the leg for a breast or additional thighs. I clearly stated I was willing to pay extra. The manager refused, despite another employee confirming that fresh thighs were available. I was instead given old legs and thighs. The meal includes two salads. I selected creamy cilantro dressing for both. I was told I could only have one and had to politely insist to receive the second dressing that already comes with the meal. Even requesting basic utensils such as a fork and spoon was met with unnecessary attitude. Throughout the interaction, I remained calm, respectful, and courteous. The manager’s tone and behavior were dismissive and unprofessional. The overall experience made me feel unwelcome as a customer. I have visited many El Pollo Loco locations and have never experienced this level of poor service. Management sets the standard, and this location failed to meet basic expectations of customer care. I respectfully request that corporate review this location’s management practices and provide additional training on professionalism and customer service.
• SK

  Summer Kim

  Jan 16, 2026
  1.0
  This place is big "NO NO". My company ordered 2 16 pc family meals and 6 individual meals. When I went to pick up the order, they were missing 2 16pc family meal and gave it to me. Clerk asked me "What are you waiting for?", I said, "I am missing 2 16 pcs of chicken. The clerk replied nothing. The clerk asked other workers and gave me the chickens and I was offered No napkins, 6 utensils, no paper plate. So I asked for napkins and 20 paper plates and 20 utensils together. Then I asked if anything is still missing but the clerk said NO. I came back. Guess what? No Salsa, 2 salads still missing. So I called the store, but hung up. How do you do business here? We are not going back here. But still going to other El Pollo Loco.
• TR

  Tanya Rodriguez

  Jan 15, 2026
  5.0
  Michelle attended me and made sure I knew how to use the kiosk, talked about their promos, and overall made my dine in visit very pleasant, and it was obvious her team was in sync with her as all of them offered a helpful demeanor, as well. Thank you, Michelle, we need more shift leaders like you. You will be valuable anywhere you go, your talent for customer service is exceptional. 💪🙏✨️
• JU

  Jhon Ustate

  Jan 10, 2026
  5.0
  I love pollo campero
• JS

  J Sanchez

  Dec 12, 2025
  5.0
  The best place to enjoy the food the service is great