Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Huntington Beach,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DebitAvailable
- Accepts checksAvailable
- Drive-throughAvailable
Location
Hours
Reviews
3.9
597 reviews
5 stars
294
4 stars
139
3 stars
66
2 stars
28
1 star
70
What are people saying?
AI-generated from recent customer reviews
Order Accuracy
Numerous customers reported issues with incorrect orders and missing items, leading to frustration.
Food Quality
While some customers praised the food as delicious, many noted that the chicken was often dry or overcooked.
Customer Service
There were multiple complaints about rude staff and poor customer service, particularly from management.
Cleanliness
Some reviews mentioned cleanliness issues, particularly in the dining area and bathrooms.
Value for Money
Customers expressed concerns about portion sizes and pricing, feeling that they did not receive good value for their money.
- JHJustin Hize6 days ago4.0Sometimes it's a little busy, but the chicken is always consistent. The order has always been correct. Friendly workers at the drive thru
- LLLorie Lovelady6 days ago3.0The chicken was dry and they gave me flour tortillas instead of corn. They always give wrong tortillas. 😞
- TTTDec 18, 20251.0Make sure to double check your order before leaving.
- JSJames SimpsonDec 16, 20255.0This place has really great food. Their prices are very reasonable, and their special discounts are fantastic.
- BRBrian RicheyNov 21, 20251.0Two times in a row this location has sent the delivery person to my home with another customers order. I also blame the Uber delivery driver as well, but the restaurant should make sure the food they give the driver is correct. The first time this happened I had to drive to the restaurant later that evening to pickup my food. The second time this happened a week later I was charged for food, but never received it. To top it off Uber eats would not refund my money. Very poor customer service from El Pollo Loco, and Uber eats has turned out to be stealing from their customers.
Frequently Asked Questions About El Pollo Loco
What are the regular opening hours of El Pollo Loco in Huntington Beach?
El Pollo Loco is open every day from 10:00 AM to 10:00 PM, with extended hours until 11:00 PM on Friday, Saturday, and Sunday.
Does El Pollo Loco offer late-night food options?
Yes, El Pollo Loco serves late-night food, staying open until 11:00 PM on weekends and Fridays.
Can I order food online from El Pollo Loco?
Yes, you can place your order online via the El Pollo Loco app or their online ordering website for the Beach Blvd location.
What types of payment does El Pollo Loco accept?
El Pollo Loco accepts American Express, Discover, Visa, and checks as payment methods.
Does El Pollo Loco offer catering services?
Yes, El Pollo Loco provides catering services for events and gatherings.
Is there a drive-through available at El Pollo Loco?
Yes, El Pollo Loco in Huntington Beach has a drive-through service for convenient ordering.
Where is El Pollo Loco located in Huntington Beach?
El Pollo Loco is located at 19320 Beach Blvd, Huntington Beach, CA 92648, United States.
What other restaurants are near El Pollo Loco on Beach Blvd?
Nearby you can find Burger King, another popular fast food restaurant offering burgers and beverages.
Are there any fitness centers close to El Pollo Loco?
Yes, close to El Pollo Loco, there are fitness and martial arts clubs such as HB Ultimate Training Center and Gazze Academy, which offer martial arts and gym facilities.
What services related to automotive care are nearby El Pollo Loco?
Around El Pollo Loco, you can find several automotive service centers including Schmidty's Garage & The Hybrid Shop, Goodyear, Midas, Joeys Auto Service, and Big O Tires for repairs and tire services.