Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Los Angeles,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
4.1
1,203 reviews
5 stars
648
4 stars
274
3 stars
128
2 stars
62
1 star
91
What are people saying?
AI-generated from recent customer reviews
Food Quality
Feedback on food quality is mixed; while some customers enjoyed the chicken and sides, many reported issues with dryness, lack of flavor, and unsatisfactory meals.
Service Experience
Customer service experiences vary widely; some praised the staff for their friendliness and attentiveness, while others reported rudeness and inattentiveness.
Cleanliness
Several reviews highlighted cleanliness issues, particularly in the dining area and restrooms, with reports of dirty tables and unsanitary conditions.
Order Accuracy
There are frequent complaints about order accuracy, with customers noting that their requests were often overlooked or incorrect.
Atmosphere
The atmosphere received mixed reviews, with some enjoying the environment while others noted it felt unwelcoming or dirty.
- CGCarl Grad6 days ago5.0Love it
- LPLika PavlovaOct 23, 20255.0We love this El Pollo Loco
- SRShabnam RezaeiOct 18, 20251.0The food was really bad. We have tried this food few times before. This was the worst. Chickens were smelly and salad had no taste and rice was awful. I don’t recommend this place. We made a mistake.
- GGGeo GonzalezOct 17, 20255.0Bro, I always appreciate service. It makes me happy that in LA there are still many places where I can find real service. El Pollo Loco on Vine and Fountain Ave. Is lucky to have an employee like Oscar L. Today, I came to get a quesadilla and a soda and I could see what a great attitude, enthusiasm and passion he has for his job. He was at the cash register greeting people loud and thanking they for having eaten at the restaurant. It’s amazing to know there are still great employees who love people in LA.
- FMFrank MeckeSep 30, 20251.0Leider das schlechteste Hühnchen was ich seid langem hatte. Nur lauwarm und so trocken als ob es 24h im Airfryer lag 🫤 Leider auch ohne besondere Würzung. Alle Saucen dazu waren einfach nur scharf und auch sehr wässrig dünn. Die Tostada war sehr ähnlich und lieblos. El Pollo Team, setzt Euch doch mal hin und probiert Eure Produkte selber mal. 🤷🏼♂️ Unfortunately, the worst chicken I've had in a long time. Only lukewarm and so dry, it looked like it had been in the air fryer for 24 hours 🫤 Unfortunately, there was no special seasoning either. All the sauces that came with it were simply spicy and very watery and thin. The tostada was very similar and lacking in flavor. El Pollo team, please sit down and try your products for yourself. 🤷🏼♂️
Frequently Asked Questions About El Pollo Loco
What are the opening hours of El Pollo Loco in Hollywood?
El Pollo Loco in Hollywood is open every day from 9:30 AM to 9:30 PM.
Where is El Pollo Loco located?
It is located at 1260 N Vine St, Hollywood, CA 90038, USA.
Does El Pollo Loco offer delivery services?
Yes, El Pollo Loco offers delivery service for their food.
Can I order from El Pollo Loco through an app?
Yes, you can order via the El Pollo Loco app available on the Apple App Store or through their online ordering link.
What types of payment does El Pollo Loco accept?
El Pollo Loco accepts American Express, Discover, and Visa credit cards.
What cuisine does El Pollo Loco specialize in?
El Pollo Loco specializes in Mexican cuisine focusing on fire-grilled chicken and handmade salsas and guacamole.
Does El Pollo Loco provide catering services?
Yes, El Pollo Loco offers catering services.
Are there Wi-Fi facilities available at El Pollo Loco?
Yes, El Pollo Loco provides free Wi-Fi to customers.
What nearby places can I visit after dining at El Pollo Loco?
After your meal, you might enjoy visiting nearby places such as AxeVentures amusement park, Bliss Art House Cafe for coffee or smoothies, and The Vine Street Deli for additional dining options.
Is there any convenient medical or shopping facility near El Pollo Loco?
Yes, Pump Station, which includes health and medical services as well as children's clothing shopping, is located nearby for your convenience.
Are there laundry services in the vicinity of El Pollo Loco?
Yes, Snow White Cleaners and Hollywood Dry Cleaners & Alterations are nearby for laundry services.