Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Hesperia,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- Accepts checksAvailable
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
4.2
1,255 reviews
5 stars
741
4 stars
238
3 stars
119
2 stars
50
1 star
107
What are people saying?
AI-generated from recent customer reviews
Food Quality
Many customers praised the food as delicious and flavorful, particularly the chicken and tacos.
Service Issues
Numerous reviews highlighted poor customer service, including rude staff, incorrect orders, and long wait times.
Cleanliness
The restaurant was often noted for its cleanliness, although some customers reported issues with flies and dirty tables.
Staff Attitude
While some staff were described as friendly and helpful, others were criticized for their lack of courtesy and professionalism.
- DSDaniel SerafinDec 13, 20251.0Didn't get the order right, it was right on the receipt but not the order.and their getting over 20 dllrs an hour to jack up orders first time, last time
- HRHighDesert ReporterDec 8, 20255.0Just spent over $300 on a catered order for our annual Christmas lunch. Again, the food and service were fantastic. Also, no price increase over last year’s order, which was a good thing! Very happy!!
- THTayler HighfillDec 5, 20251.02 days ago I ordered the Mac n cheese and queso dip. Little did I know I was going to experience the worst food poisoning I ever experienced. Symptoms started 15 minutes after eating those items. Please be careful, restaurant needs to follow safety measures. Luckily it was me and not my kids.
- JOJuan OrozcoNov 3, 20255.0No long line, quick service and food was hot and delicious
- VMVictor MadridOct 13, 20251.0The service was completely unacceptable. All employees appeared stressed, and there was chaos in the kitchen with yelling and confusion. The cashier likely gave my order to the wrong customer because I waited over half an hour for my food. When I asked the cashier about the delay and why my order was skipped, he rudely asked if I wanted a refund. I told him no; I just wanted my order. The manager then stepped in, apologized for his staff's poor behavior, and took responsibility for correcting the mistake. Employees definitely need proper training on handling such situations. While I understand that problems can occur, staff should be trained to treat customers with respect. The employee's rudeness was unacceptable, but the manager's attitude was commendable—they clearly handle these issues daily. Despite the poor service, the food was excellent.
Frequently Asked Questions About El Pollo Loco
What are the regular business hours for El Pollo Loco in Hesperia?
El Pollo Loco in Hesperia is open every day of the week from 9:30 AM to 10:00 PM, with extended hours until 11:00 PM on Fridays and Saturdays.
Does El Pollo Loco offer delivery and catering services?
Yes, El Pollo Loco offers both delivery and catering services to customers in the Hesperia area.
What types of payment does El Pollo Loco accept?
El Pollo Loco accepts American Express, Discover, Visa, and also checks as payment options.
Where is El Pollo Loco located in Hesperia?
El Pollo Loco is located at 14466 Main St, Hesperia, CA 92345, USA.
How can I place an order at El Pollo Loco online?
You can order online via their website at https://order.elpolloloco.com/menu/main-st-maple-ave or through the El Pollo Loco app available on the Apple App Store.
What kind of food does El Pollo Loco specialize in?
El Pollo Loco specializes in authentic Mexican food featuring fire-grilled chicken marinated in a special blend of herbs, spices, fruit juices, and garlic.
Is there free Wi-Fi available at El Pollo Loco?
Yes, El Pollo Loco provides free Wi-Fi to its customers.
What businesses are nearby El Pollo Loco that visitors might find useful?
Nearby businesses include Hi Tek Nails for nail salon services, Metro pcs Hesperia for mobile phone needs, and Aspen Fitness Hesperia gym for workout sessions.
Is there a grocery store near El Pollo Loco for convenient shopping?
Yes, Stater Bros. Markets, a supermarket and grocery store, is located near El Pollo Loco, making it convenient to shop before or after your meal.
What transportation or automotive services are close to El Pollo Loco?
Nearby automotive-related services include Exxon & Mobil Stations for fueling up, Arleens Vehicle Registration for DMV services, and multiple auto repair shops like Abreu's Auto Repair and Murillo's Automotive.