Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Hesperia,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- Accepts checksAvailable
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
4.2
1,251 reviews
5 stars
739
4 stars
238
3 stars
119
2 stars
50
1 star
105
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers consistently praised the food for being delicious, particularly the grilled chicken and tacos, although some noted issues with portion sizes and occasional dryness.
Service Issues
Many reviews highlighted significant problems with customer service, including rudeness from staff, long wait times, and incorrect orders, despite some positive experiences with individual employees.
Cleanliness
The restaurant was frequently described as clean, with some customers appreciating the tidy atmosphere, although there were occasional mentions of flies and dirty tables.
Management Response
While some customers experienced poor service, others noted that management was responsive and took responsibility for issues, indicating a willingness to improve.
Value for Money
Several customers commented on rising prices and questioned the value of certain menu items, suggesting that some meals did not meet expectations for quality relative to cost.
- JOJuan OrozcoNov 3, 20255.0No long line, quick service and food was hot and delicious
- LMLee MaasselOct 17, 20255.0Best fast food grilled chicken I've found. Marinade is great, juicy and delicious
- VMVictor MadridOct 13, 20251.0The service was completely unacceptable. All employees appeared stressed, and there was chaos in the kitchen with yelling and confusion. The cashier likely gave my order to the wrong customer because I waited over half an hour for my food. When I asked the cashier about the delay and why my order was skipped, he rudely asked if I wanted a refund. I told him no; I just wanted my order. The manager then stepped in, apologized for his staff's poor behavior, and took responsibility for correcting the mistake. Employees definitely need proper training on handling such situations. While I understand that problems can occur, staff should be trained to treat customers with respect. The employee's rudeness was unacceptable, but the manager's attitude was commendable—they clearly handle these issues daily. Despite the poor service, the food was excellent.
- LKLarry KrogsgaardOct 7, 20251.0If you want to be ignored when you walk up to the counter then this is the place to go. The manager he said his name was Fransico he was the worst. I had to threaten to call the Police to get my money back.The service was the awful. .
- DSDonna StoecklinOct 2, 20255.0Tacos are excellent!! Every time. 🌮
Frequently Asked Questions About El Pollo Loco
What are the regular business hours for El Pollo Loco in Hesperia?
El Pollo Loco in Hesperia is open every day of the week from 9:30 AM to 10:00 PM, with extended hours until 11:00 PM on Fridays and Saturdays.
Does El Pollo Loco offer delivery and catering services?
Yes, El Pollo Loco offers both delivery and catering services to customers in the Hesperia area.
What types of payment does El Pollo Loco accept?
El Pollo Loco accepts American Express, Discover, Visa, and also checks as payment options.
Where is El Pollo Loco located in Hesperia?
El Pollo Loco is located at 14466 Main St, Hesperia, CA 92345, USA.
How can I place an order at El Pollo Loco online?
You can order online via their website at https://order.elpolloloco.com/menu/main-st-maple-ave or through the El Pollo Loco app available on the Apple App Store.
What kind of food does El Pollo Loco specialize in?
El Pollo Loco specializes in authentic Mexican food featuring fire-grilled chicken marinated in a special blend of herbs, spices, fruit juices, and garlic.
Is there free Wi-Fi available at El Pollo Loco?
Yes, El Pollo Loco provides free Wi-Fi to its customers.
What businesses are nearby El Pollo Loco that visitors might find useful?
Nearby businesses include Hi Tek Nails for nail salon services, Metro pcs Hesperia for mobile phone needs, and Aspen Fitness Hesperia gym for workout sessions.
Is there a grocery store near El Pollo Loco for convenient shopping?
Yes, Stater Bros. Markets, a supermarket and grocery store, is located near El Pollo Loco, making it convenient to shop before or after your meal.
What transportation or automotive services are close to El Pollo Loco?
Nearby automotive-related services include Exxon & Mobil Stations for fueling up, Arleens Vehicle Registration for DMV services, and multiple auto repair shops like Abreu's Auto Repair and Murillo's Automotive.