Safeway

4.1
638 reviews
Store front picture

About

Grocery StoreOrganic Food StoreProduce MarketSupermarketBakeryDeliFloristGrocery Delivery ServiceE-commerce ServiceButcher ShopSafeway
Looking for a grocery store near you? Visit your local Safeway located at 4080 San Pablo Ave, Hercules, CA. Our friendly staff is here to serve you and your grocery needs, or pick up your groceries with our DriveUp & Go™ program. If you need immunizations or prescriptions refilled, Safeway pharmacy staff has you covered! Need a bakery near you? Our bakery features birthday cakes, custom cakes, cupcakes and more. Safeway deli offers a variety of party trays and platters or our Order Ahead service allows you to place your bakery or deli order online so it's ready when you get here! At the butcher block you’ll find an assortment of meat and seafood, even sushi trays! The produce department is full of guaranteed fresh fruits and vegetables, perfect for every season! Shop the floral department for beautifully curated bouquets and arrangements. Find Safeway near you today! Safeway is dedicated to being your one-stop-shop and provides rug doctor rentals or find an in-store bank, Coinstar, and Western Union service! Further enhance your shopping experience by grabbing a hot cup of coffee at your in-store Starbucks. Download our Safeway app for Safeway for U™ to find personalized offers and discounts or check out our Weekly Ad for store savings and earn Gas Points with purchases. For more information, visit or call (510) 322-9030. Stop by and see why our service, convenience, and fresh offerings will make Safeway your favorite local supermarket!

Details

  • DebitAvailable
  • Accepts checksAvailable
  • Curbside pickupAvailable
  • Wheelchair accessible entranceAvailable

Location

Safeway
4080 San Pablo Ave, Hercules, CA
94547, United States

Hours

Reviews

4.1
638 reviews
5 stars
359
4 stars
136
3 stars
56
2 stars
25
1 star
62

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service experiences, with staff being described as rude, unhelpful, and unprofessional.

Cleanliness

Many customers praised the store for being clean, organized, and well-stocked.

Parking Issues

A recurring theme in reviews was the difficulty of navigating the parking lot, which was often described as overcrowded and poorly designed.

Product Availability

Several customers reported issues with product availability, including missing items and problems with fulfilling orders.

Pricing Concerns

Customers expressed dissatisfaction with high prices, often comparing them unfavorably to other grocery stores.
  • CH
    Charita Hunter
    3 days ago
    5.0
    Allison in the floral department made the most beautiful bouquet for me and her sweet energy and spirit really made my day
  • WK
    William Kirkpatrick
    Jan 1, 2026
    4.0
    Good gas and diesel prices. A bit weird to navigate but .
  • CT
    cedric thomas
    Dec 30, 2025
    1.0
    Very poor customer service in the meat department " very rude butcher " Not wearing beard cover while cutting meat!!!!! I won't buy meat from there anymore!!! Rude service and a health issue!!!!!!! If I could I would do 0 stars buy it won't let me
  • KN
    Kyeisha Nocks
    Dec 26, 2025
    1.0
    Very sad experience here I came to the grocery store which requires me to go over the bridge just to play some lottery tickets I put a $130 in the machine and when to select the ticket you could not choose any amount. So I asked where was the manager this is Christmas Day so it’s very busy in the store and they said she is working at the register. I went over I did not want to bother her because she was assisting a customer with checking out the security guard who told me she was the only to help me told me to go over there the bagging lady who was beside the manager said customer service was closed I had to talk to the manager while this is going on right in front of her I see she is attempt not make eye contact with me. When she finally looked up I asked when she is finished with that customer can she assist me at the machine she preceded to ask me what do I need while she assisting the customer I said to her when you are done with the customer I just need over here they told me you are the only one who could assist she immediately started making excuses why she can’t help me and the person who deals with refunding when the machine is acting up is not here and she can not do anything. Then she changed it and said I can come over and look at it but I have a long line of “potential” customers since I already have the money in the machine I am not a actual customer without services or product. I didn’t understand the reason why she wanted to go back and forth me as if I’m just supposed to say forget the $130 dollars it doesn’t matter and go home. She proceeded to explain the only thing that can happen is they will give me a refund tomorrow. I asked who is they you keep using the word as if you are washing your hands with responsibility as a manager to assist with customer relations above all. She said the bookkeeper I asked what is their title I don’t understand what that means she says customer service and I asked what are their names and she gives me one name. I do not know what type of business is ran in this grocery store but giving one person access to assist in something as big as a refund for lack of service or products is absolutely ridiculous. She would not stop to take my name down or phone number or anything she just kept persisting on letting me know I’ll have to come back tomorrow.
  • AO
    Angeline Otis
    Dec 24, 2025
    1.0
    I placed an order for pick up yesterday. More than 24 hours before I needed to pick it up. It’s Christmas Eve and they tell me an hour before pickup time, with over 24 hours to fulfill the order, that they can’t fulfill it at all today.

Frequently Asked Questions About Safeway

Does Safeway accept SNAP EBT?

Yes, Safeway accepts SNAP EBT for eligible grocery purchases. You can use your EBT card for both grocery delivery and Drive Up & Go™ pickup orders, making it easy and convenient to shop for fresh produce, pantry staples, and everyday essentials. Safeway is committed to providing accessible, affordable grocery options for SNAP recipients. Simply select SNAP EBT as your payment method at checkout when shopping online or in the app.

Does Safeway near me accept Apple Pay?

Yes, Safeway accepts Apple Pay and many other convenient payment methods!