Sonic Drive-In

3.8
2194 reviews

About

Fast Food RestaurantRestaurantAmerican RestaurantChicken RestaurantIce Cream ShopHot Dog RestaurantBreakfast RestaurantBurger JointRestaurant Delivery Service
For more than 60 years, SONIC, America’s Drive-In has built the ultimate dining experience with our drive-in restaurants and we proudly serve our guests in Hayward, CA. We did it by sticking to what made drive-ins so popular in the first place: made-to-order American classics, signature menu items, and speedy service from friendly Carhops full of fun and personality. Cruise on over to us at 31187 Mission Boulevard for the ultimate SONIC experience!

Location

Sonic Drive-In
31187 Mission Boulevard, Hayward, CA
94544, United States

Hours

Reviews

3.8
2,194 reviews
5 stars
954
4 stars
533
3 stars
283
2 stars
138
1 star
286

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported long wait times, incorrect orders, and rude staff, leading to a negative perception of service quality.

Food Quality

Mixed reviews on food quality, with some customers enjoying specific items like burgers and shakes, while others experienced cold or poorly prepared meals.

Cleanliness

Several reviews mentioned unsanitary conditions, including dirty premises and concerns about food safety.

App Functionality

The mobile app consistently failed to work properly, causing frustration among customers who attempted to order ahead.
  • MS
    Maitai Saefong
    Jan 3, 2026
    1.0
    I visited this store around 4:00 PM with my daughter to order food. We ordered #1, and I paid using my ATM card. Later that evening, at 10:00 PM, I checked my bank account and noticed I had been charged for two meals instead of one. I called the store several times, but no one answered, so I drove there in the rain to resolve the issue in person. When I arrived at the drive-thru, an employee assisted me. I explained that I had been overcharged, but he did not believe me and told me to contact my bank instead. I asked why I should contact my bank when the mistake was made by the store. I requested to speak to the manager, and the employee claimed he was the manager. He then told me there was nothing he could do, shut the window, and took my receipt. I honked to get assistance, but no one responded and they just acted as if I wasn't exist. I felt extremely frustrated and vulnerable, as I showed him both the receipt and my bank statement, but he still did not initially resolve the situation. Eventually, he returned to the window and said, “I will give you your money.” Had this been done at the outset, the problem could have been avoided. This experience was very disappointing, especially as a regular customer, and I am deeply concerned about how customers are treated at this location.
  • JJ
    J
    Dec 14, 2025
    5.0
    For some reason, the drive thru would not acknowledge i was there, so I took a parking spot and ordered drive-in style. The food is consistently good and hot.
  • DS
    D Smith
    Dec 4, 2025
    3.0
    Very disappointed in the quality of their food
  • JA
    Jennifer Alhaile
    Nov 26, 2025
    2.0
    Came to Sonic again and the app doesnt work. This is a constant problem!
  • KS
    Kyle Sohrabi
    Oct 23, 2025
    1.0
    Drove an extra 40 minutes out of my way to try and remember what a guilty pleasure of indulging in heavy fast food, ordering everything from the healthy idea options chicken wrap, best of the whole experience but tasted exactly like the ones at a hospital or any other establishment. The Frito chilli wrap was so disappointing,felt missing of a Middle and more. Smash burger no combos almost 8 bucks makes me regret not going to chillis where fre refills are possible,over all not going back and this is the beginning, I paid extra for kids burgers to add cheese okay no big deal until it came with no cheese plus the extra ingredients I asked for plain, so they ask for the other one back without a replacement after several minutes, then after the whole ordeal asked for a refill for being stuck an extra 10 min to no refill. Won't come back