McDonald's

3.5
1360 reviews
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Business Details

23989 Watkins St, Hayward, CA
94544, United States
(510) 881-5294
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
23989 Watkins St, Hayward, CA
94544, United States

Hours

Reviews

3.5
1,360 reviews
5 stars
484
4 stars
297
3 stars
258
2 stars
117
1 star
204

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported receiving incorrect orders, slow service, and rude staff, leading to a frustrating experience.

Food Quality

Feedback indicated inconsistent food quality, with some customers receiving cold or improperly prepared items.

Customer Experience

While some customers praised friendly staff and good service, many expressed dissatisfaction with the overall experience, citing issues with management and staff attitudes.

Order Accuracy

Multiple reviews highlighted problems with order accuracy, including missing items and incorrect food.
  • MM
    Mr Mike
    Dec 28, 2025
    1.0
    This place just drive past and go to a different McDonald’s. They always get the order wrong food may be cold or missing something as well as they’re always on their own phone and got a attitude. I think they suck all the way around I’ve rather drive the distance to go to a different McDonald’s
  • CM
    Christian Dean Mitchell
    Dec 20, 2025
    4.0
    A pretty 4 star experience. I often eat here as it's my local McDonald's. I 2 times now have had a hair I'm my food but I shrugg it off because it is FAST FOOD. Then sometimes I come at night and grab cookies made fresh because idk who wants to pay 3 bucks for a hard cookie.. then get attitude because they gotta actually heat up or make new cookies. I plan on having to wait. They should plan on someone ordering fresh cookies every now and then. Other than than lovely 4 star McDonald's
  • LG
    luis gutierrez
    Dec 15, 2025
    1.0
    The worst
  • CC
    Cschaarb
    Nov 13, 2025
    2.0
    Unfortunately I had to come back to pick up stuff that was not put in my bag to begin with I would have given a better rating but this had really suck that I had to come back especially when I was already almost home halfway across town.
  • JA
    John A.
    Oct 29, 2025
    1.0
    The lady working the 2nd drive thru window was rude and wouldn't give me my monopoly game pieces when I clearly ordered a large big Mac meal. Definitely will pass this location up next time.
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Frequently Asked Questions About McDonald's

What are the regular in-store hours of this McDonald's location?

This McDonald's is open daily from 6:00 AM to 9:00 PM.

When is the drive-thru service available at this McDonald's?

The drive-thru is open every day starting at 5:30 AM (6:00 AM on Sundays) until midnight.