McDonald's

3.5
1353 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
23989 Watkins St, Hayward, CA
94544, United States

Hours

Reviews

3.5
1,353 reviews
5 stars
483
4 stars
296
3 stars
256
2 stars
116
1 star
202

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous customers reported rude and unhelpful staff, leading to a negative dining experience.

Order Accuracy

Many reviews highlighted issues with incorrect orders, missing items, and poor handling of special requests.

Food Freshness

There were mixed reviews on food quality, with some customers praising fresh food while others complained about stale or improperly cooked items.

Drive-Thru Efficiency

While some customers experienced fast service, many others reported long wait times and slow service, particularly during busy hours.

Customer Experience

Several reviews mentioned a lack of customer care and attention, with some employees displaying unprofessional behavior.
  • CC
    Cschaarb
    Nov 13, 2025
    2.0
    Unfortunately I had to come back to pick up stuff that was not put in my bag to begin with I would have given a better rating but this had really suck that I had to come back especially when I was already almost home halfway across town.
  • JA
    John A.
    Oct 29, 2025
    1.0
    The lady working the 2nd drive thru window was rude and wouldn't give me my monopoly game pieces when I clearly ordered a large big Mac meal. Definitely will pass this location up next time.
  • JJ
    Jonathan
    Oct 18, 2025
    1.0
    Ordered on doordash, my drink was a frozen fanta cherry and it came half melted. Not only that, my order was supposed to come with large fries and it came with a small?? Burger and cookies were good but drink and fries were genuinely disappointing!
  • JM
    Juli Mendes
    Oct 18, 2025
    1.0
    Las señoras que atienden ahí son tan groseras el baño es público y ellas tienen uno de los dos baños sólo para el personal … le pregunté porque mi niña quería entrar al baño son tan groseras que si pueden te entregan la comida cuando ellas quieren ..me parece que si no están preparadas para trabajar con personas o tienen paciencia por hacer su trabajo mejor se debieran buscar otro trabajo no se quien sea el encargado pero debería enfocarse en su personal ya tienen reseñas de mal servicio por estas mujeres … se supone que si uno para al restaurante es para relajarse y comer no para verles su mala actitud bebimos de otro estado y dejan una muy mala experiencia para no regresar
  • MG
    Monica Galdamez
    Oct 7, 2025
    1.0
    Lo pero las mujeres que atienden groseras y enojadas las dos no sé por qué tienen ese tipo de gente en esos lugares si no quieren trabajar para que están aii una vieja que hace la orden tiene las cejas tatuadas es de los más pésima y mal hablada la verdad no vuelvo a ese lugar y la que nos Dios la orden nos aventó la comida la verdad pésimo servicio

Frequently Asked Questions About McDonald's

What are the regular in-store hours of this McDonald's location?

This McDonald's is open daily from 6:00 AM to 9:00 PM.

When is the drive-thru service available at this McDonald's?

The drive-thru is open every day starting at 5:30 AM (6:00 AM on Sundays) until midnight.