Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Hawthorne,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- Accepts checksAvailable
Location
Hours
Reviews
4.3
595 reviews
5 stars
364
4 stars
131
3 stars
54
2 stars
14
1 star
32
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers frequently praised the food for being delicious, fresh, and well-prepared, although there were occasional complaints about overcooked items and portion sizes.
Service Issues
While many reviews highlighted friendly and accommodating staff, there were notable complaints about rude service from specific employees and issues with order accuracy.
Pricing Concerns
Several customers expressed dissatisfaction with rising prices and perceived value for money, particularly regarding portion sizes and meal costs.
Cleanliness
Most customers found the restaurant clean, but some noted issues with dirty tables and restrooms, indicating inconsistency in maintenance.
Customer Experience
Overall, the experience varied, with some customers having excellent service and others encountering significant issues, particularly with order fulfillment and staff attitudes.
- HSHaig ShannaNov 14, 20255.0Quick service and polite staff. Restaurant seating is large and clean. Ordered the 2 piece meal with two sides. Food was good as expected.
- SSS C (SC)Nov 11, 20252.0I've gone to this location twice for the wing lover special and every time they tell me they don't have any wings.. Once it was shortly after they had just opened for lunch, the other time it was around 5pm.. How do you not have any wings when you just opened?? When I went at 5 pm I see all this chicken back there on the grill, you mean out of all those pieces of chicken you can't come up with 4 wings?? I think they just randomly decide when they're not going to do any more of the specials for that day.. I was already there, so I ended up ordering the regular El Pollo bowl, but that's not what I came for and not what I wanted.. The pollo bowl is the same every time, so there's nothing to write a home about that for.. I was paying with my phone, I literally didn't have any cash on me and I forgot to order the Cilantro sauce.. They literally wanted me to run my card for 75 cent as opposed to just giving me the sauce... I mean seriously..I was only asking for one and I thought it was the least they could do for not having what I actually wanted but nope..I walked away sauce-less..
- MLMartin LizarragaSep 27, 20254.0Pretty decent spot
- ZEZipporah ExaltSep 17, 20251.0RIDICULOUS!!!! I purchased the original Pollo bowl today!! Same size and they went up almost $4 .. NO WAY!!! NOT WORTH IT!!! THESE COMPANIES HAVE LOST THEIR MINDS!!! I will not be coming back!!! BEWARE !! PRICE GOUGING!!! Anyways service sucks!!! Always rude!!! I use to come for a deal... bye!!!
- WSWill SanchezSep 16, 20255.0My go to place for 13 years in a row and never disappoints, i've been to many pollo locos and none compare to the quality and portion sizes they have here. The fire grilled burritos are a must!
Frequently Asked Questions About El Pollo Loco
What are the regular business hours for El Pollo Loco in Hawthorne?
El Pollo Loco Hawthorne is open daily from 10:00 AM to 9:30 PM.
Can I order food for delivery from El Pollo Loco Hawthorne?
Yes, El Pollo Loco Hawthorne offers delivery services.
What is the address of El Pollo Loco in Hawthorne, CA?
El Pollo Loco is located at 14308 Ocean Gate Dr, Hawthorne, CA 90250.
Does El Pollo Loco Hawthorne provide catering services?
Yes, they offer catering services to accommodate larger groups and events.
What types of payment does El Pollo Loco accept?
They accept American Express, Check, Discover, and Visa cards.
How can I place an online order for El Pollo Loco Hawthorne?
You can order online via their menu link at https://order.elpolloloco.com/menu/ocean-gate-dr-orange-ave or through their mobile app.
Is there a convenient Starbucks near El Pollo Loco in Hawthorne?
Yes, there are two Starbucks locations nearby, great for grabbing coffee before or after your meal at El Pollo Loco.
Where can I find other dining options close to El Pollo Loco?
Nearby dining options include Subway, Chinese Friends Restaurant, India’s Tandoori, and A&W Restaurant, offering a variety of cuisines within walking distance.
What nearby stores can I visit after dining at El Pollo Loco?
You can visit stores like Mattress Firm for furniture, Payless ShoeSource for footwear, and Michaels Stores for arts and crafts supplies close to El Pollo Loco.
How can I contact El Pollo Loco Hawthorne for questions or feedback?
You can reach them by phone at +1 310-219-1400 or email at epl3341@eplfranchisee.com.