Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Hawthorne,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- Accepts checksAvailable
Location
Hours
Reviews
4.3
597 reviews
5 stars
366
4 stars
131
3 stars
54
2 stars
14
1 star
32
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while many praise the friendly and accommodating staff, some report rude behavior and poor service experiences.
Food Quality
Overall, customers enjoy the food quality, noting it is fresh and flavorful, though there are occasional complaints about overcooked items and incorrect orders.
Cleanliness
The restaurant is generally reported as clean, but some reviews mention dirty tables and restrooms, indicating inconsistency in maintenance.
Pricing Concerns
Several customers express dissatisfaction with rising prices and perceived value for money, suggesting that some menu items are overpriced.
- MImarjorie interianoDec 19, 20255.0Me encanto la atencion que me brindaron,todos muy amables y serviciales con la atencion al cliente, de verdad que lo recomendaria hasta la comida se ve bien antojable
- CRCindy Tatiana Guerra RamirezDec 19, 20255.0Les hice el comentario que toda la comida aqui sabe mejor que en otras locaciones todos pero absolutamente todos tiene una sonrisa, felicidades a este equipo, se nota que disfrutan su trabajo
- ABAnthony BullocksDec 15, 20255.0N/A
- HSHaig ShannaNov 14, 20255.0Quick service and polite staff. Restaurant seating is large and clean. Ordered the 2 piece meal with two sides. Food was good as expected.
- SSS C (SC)Nov 11, 20252.0I've gone to this location twice for the wing lover special and every time they tell me they don't have any wings.. Once it was shortly after they had just opened for lunch, the other time it was around 5pm.. How do you not have any wings when you just opened?? When I went at 5 pm I see all this chicken back there on the grill, you mean out of all those pieces of chicken you can't come up with 4 wings?? I think they just randomly decide when they're not going to do any more of the specials for that day.. I was already there, so I ended up ordering the regular El Pollo bowl, but that's not what I came for and not what I wanted.. The pollo bowl is the same every time, so there's nothing to write a home about that for.. I was paying with my phone, I literally didn't have any cash on me and I forgot to order the Cilantro sauce.. They literally wanted me to run my card for 75 cent as opposed to just giving me the sauce... I mean seriously..I was only asking for one and I thought it was the least they could do for not having what I actually wanted but nope..I walked away sauce-less..
Frequently Asked Questions About El Pollo Loco
What are the regular business hours for El Pollo Loco in Hawthorne?
El Pollo Loco Hawthorne is open daily from 10:00 AM to 9:30 PM.
Can I order food for delivery from El Pollo Loco Hawthorne?
Yes, El Pollo Loco Hawthorne offers delivery services.
What is the address of El Pollo Loco in Hawthorne, CA?
El Pollo Loco is located at 14308 Ocean Gate Dr, Hawthorne, CA 90250.
Does El Pollo Loco Hawthorne provide catering services?
Yes, they offer catering services to accommodate larger groups and events.
What types of payment does El Pollo Loco accept?
They accept American Express, Check, Discover, and Visa cards.
How can I place an online order for El Pollo Loco Hawthorne?
You can order online via their menu link at https://order.elpolloloco.com/menu/ocean-gate-dr-orange-ave or through their mobile app.
Is there a convenient Starbucks near El Pollo Loco in Hawthorne?
Yes, there are two Starbucks locations nearby, great for grabbing coffee before or after your meal at El Pollo Loco.
Where can I find other dining options close to El Pollo Loco?
Nearby dining options include Subway, Chinese Friends Restaurant, India’s Tandoori, and A&W Restaurant, offering a variety of cuisines within walking distance.
What nearby stores can I visit after dining at El Pollo Loco?
You can visit stores like Mattress Firm for furniture, Payless ShoeSource for footwear, and Michaels Stores for arts and crafts supplies close to El Pollo Loco.
How can I contact El Pollo Loco Hawthorne for questions or feedback?
You can reach them by phone at +1 310-219-1400 or email at epl3341@eplfranchisee.com.