Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Hawthorne,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
3.9
1,098 reviews
5 stars
555
4 stars
222
3 stars
118
2 stars
53
1 star
150
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers praised the flavor and freshness of the food, particularly the chicken and tostada bowls, but there were complaints about inconsistent portion sizes and food quality.
Service Issues
Many reviews highlighted poor service experiences, including incorrect orders, rude staff, and long wait times, particularly during busy hours.
Cleanliness
Several customers noted that the restaurant was dirty, with unclean tables and restrooms, which detracted from their dining experience.
Atmosphere
The atmosphere received mixed reviews; while some found it casual and inviting, others described it as chaotic and unwelcoming due to staff attitudes.
Drive-Thru Experience
The drive-thru service was frequently mentioned, with some customers appreciating the speed, while others criticized the long wait times and issues with order accuracy.
- AFAdriana FuentesOct 25, 20255.0Atmosphere is good
- JIJonathan IsaisOct 23, 20255.0This location is to busy look like they need no employees
- BFBobby FloresOct 6, 20255.0Amazing
- JLJoshua LewisSep 3, 20253.0I'm not gonna give a horrible review cuz I just like their food but there have been a few instances where they either give me the completely wrong order or they forget what I paid for and give me something different. It's a bit unorganized with the drive thru depending on the time of day.
- MHMike HoffmannAug 19, 20255.0Casual atmosphere
Frequently Asked Questions About El Pollo Loco
What are the regular opening hours of El Pollo Loco in Hawthorne?
El Pollo Loco in Hawthorne is open from 10:00 AM to 11:00 PM Monday through Saturday, and from 10:00 AM to 11:00 PM on Sunday.
Does El Pollo Loco offer delivery services?
Yes, El Pollo Loco offers delivery services for your convenience.
Can I find El Pollo Loco's full menu online?
Yes, you can view the full menu online at http://www.elpolloloco.com/our-food/
What payment methods are accepted at El Pollo Loco?
El Pollo Loco accepts American Express, Discover, and Visa credit cards.
Does El Pollo Loco have a drive-through service?
Yes, this location offers a drive-through for your convenience.
Is free Wi-Fi available at El Pollo Loco in Hawthorne?
Yes, the restaurant provides free Wi-Fi for customers.
How can I order from El Pollo Loco using their mobile app?
You can download the El Pollo Loco app from the Apple App Store or order quickly via https://order.elpolloloco.com/menu/prairie-ave-w-rosecrans-ave
What nearby food options are available around El Pollo Loco?
Nearby you can find Yoshinoya, serving Japanese cuisine, Popeyes® Louisiana Kitchen for American-style chicken, and Taco Bell offering Mexican fast food.
Are there any nearby places to get personal grooming services near El Pollo Loco?
Yes, you can visit the Dj & barber shop, Lined Up Barber Shop, or Hair-Spa-LA for beauty and grooming services close to El Pollo Loco.
What nearby convenience stores and gas stations can I visit near El Pollo Loco?
Nearby options include gas stations and convenience stores like Rocket, 76, ARCO, and ampm, making it easy to fuel up or pick up essentials before or after your meal.