While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Hacienda Heights,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Customers frequently reported rude and unhelpful staff, with many experiences highlighting long wait times and poor customer service.
Cleanliness
Multiple reviews mentioned unsanitary conditions, including dirty tables and restrooms, leading to a negative dining experience.
Food Quality
While some customers enjoyed the food, there were numerous complaints about incorrect orders, undercooked items, and inconsistent food quality.
Positive Staff Interactions
Despite the negative feedback, some customers praised specific employees for their friendliness and helpfulness, indicating that service can vary significantly.
Order Accuracy
A recurring issue was the frequent mistakes with orders, including missing items and incorrect food preparation.
JL
Jordanna Leann
Nov 14, 2025
5.0
Best service and the best food!!! Moises was the man, so kind and accommodating!
AB
Arlene Bravo
Nov 11, 2025
3.0
Guy could bearly hear me thru the drive thru even when I was literally screaming and didn't even give me tortillas
MO
Marlen Orantes
Nov 9, 2025
5.0
Me súper encanta, porque es una comida muy saludable y atienden muy bien.
NN
Nkrantz04
Nov 3, 2025
2.0
I can only blame myself that I keep going back to this location, it’s always a problem and a mess and they’re always out of something, today I was served a squished moth on my tray , made me loose my appetite and I left right away , the manager was nice enough to offer me a free bowl last time they messed up my order last week but it’s ridiculous how many times I’ve had a problem and didn’t even say anything and leave unsatisfied
LL
Leticia Ortiz (Letty)
Oct 19, 2025
5.0
Really appreciated the help from both associates there. U was having difficulty adding my rewards, but thanks to them I was able to.
What are the regular opening hours for El Pollo Loco in Hacienda Heights?
El Pollo Loco is open from 10:00 AM to 10:00 PM Monday through Saturday, and from 11:00 AM to 9:30 PM on Sundays.
Does El Pollo Loco offer delivery service?
Yes, El Pollo Loco provides delivery service to customers.
Can I order El Pollo Loco food through an app?
Yes, you can order El Pollo Loco via their app available on the Apple App Store or order online using their menu link.
What types of payments does El Pollo Loco accept?
El Pollo Loco accepts American Express, Discover, and Visa credit cards.
Where is El Pollo Loco located?
El Pollo Loco is located at 17182 Colima Rd, Hacienda Heights, CA 91745, United States.
What is the main phone number for El Pollo Loco in Hacienda Heights?
The main contact number is +1 626-912-8111.
Does El Pollo Loco offer catering or have a drive-through?
Yes, they provide catering services and have a drive-through available.
What can you tell me about nearby banks to El Pollo Loco?
Nearby banks include U.S. Bank, Mega Bank, and California Bank and Trust, which could be useful for customers needing financial services before or after dining.
Are there other fast food or Mexican restaurants near El Pollo Loco?
Yes, nearby options include Panda Express, Taco Bell, Cortez Nacho’s & Taquisa, and The Flame Broiler, offering various fast food and Asian cuisines close by.
What nearby places might customers visit before or after dining at El Pollo Loco?
Customers might explore shopping at Bixby Hacienda Plaza or enjoy bakery treats at 85C Bakery Cafe and Uncle Tetsu located close to El Pollo Loco.