Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Hacienda Heights,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
4.0
502 reviews
5 stars
241
4 stars
124
3 stars
65
2 stars
22
1 star
50
What are people saying?
AI-generated from recent customer reviews
Service Issues
Numerous customers reported poor service, including rude staff, long wait times, and incorrect orders.
Food Quality
Mixed reviews on food quality, with complaints about cold, undercooked, or incorrect items, but some praised the freshness and taste.
Cleanliness
Several reviews highlighted cleanliness issues, including dirty dining areas and unsanitary conditions.
Positive Staff Interactions
Some customers noted friendly and helpful staff, particularly mentioning specific employees who provided good service.
- MJMary JimenezJan 2, 20265.0Que rico vivo en Florida y hacía 10 años no iba a Ca …Lo primero que hice cuando me bajé del avión visitar este lugar 🥰
- DLDavid LuskDec 6, 20251.0Got home from getting a tostada bowl in drive thru and it was missing half of the ingredients/food. Not sure how you missed that
- NRNathan RodriguezDec 3, 20253.0Food was cold and they took too long to give me my order
- RKRobert KobaDec 1, 20251.0No chicken available for 30 minutes.
- JLJordanna LeannNov 14, 20255.0Best service and the best food!!! Moises was the man, so kind and accommodating!
Frequently Asked Questions About El Pollo Loco
What are the regular opening hours for El Pollo Loco in Hacienda Heights?
El Pollo Loco is open from 10:00 AM to 10:00 PM Monday through Saturday, and from 11:00 AM to 9:30 PM on Sundays.
Does El Pollo Loco offer delivery service?
Yes, El Pollo Loco provides delivery service to customers.
Can I order El Pollo Loco food through an app?
Yes, you can order El Pollo Loco via their app available on the Apple App Store or order online using their menu link.
What types of payments does El Pollo Loco accept?
El Pollo Loco accepts American Express, Discover, and Visa credit cards.
Where is El Pollo Loco located?
El Pollo Loco is located at 17182 Colima Rd, Hacienda Heights, CA 91745, United States.
What is the main phone number for El Pollo Loco in Hacienda Heights?
The main contact number is +1 626-912-8111.
Does El Pollo Loco offer catering or have a drive-through?
Yes, they provide catering services and have a drive-through available.
What can you tell me about nearby banks to El Pollo Loco?
Nearby banks include U.S. Bank, Mega Bank, and California Bank and Trust, which could be useful for customers needing financial services before or after dining.
Are there other fast food or Mexican restaurants near El Pollo Loco?
Yes, nearby options include Panda Express, Taco Bell, Cortez Nacho’s & Taquisa, and The Flame Broiler, offering various fast food and Asian cuisines close by.
What nearby places might customers visit before or after dining at El Pollo Loco?
Customers might explore shopping at Bixby Hacienda Plaza or enjoy bakery treats at 85C Bakery Cafe and Uncle Tetsu located close to El Pollo Loco.