El Pollo Loco

4.0
498 reviews
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Business Details

17182 Colima Rd, Hacienda Heights, CA
91745, United States
(626) 912-8111
https://restaurants.elpolloloco.com/ca/hacienda-heights/17182-colima-rd
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About

Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Hacienda Heights,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.

Details

  • DeliveryAvailable
  • Drive-throughAvailable
  • [Free/Paid] wi-fiNot available

Location

El Pollo Loco
17182 Colima Rd, Hacienda Heights, CA
91745, United States

Hours

Reviews

4.0
498 reviews
5 stars
240
4 stars
124
3 stars
64
2 stars
22
1 star
48

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported rude and unhelpful staff, with many experiences highlighting long wait times and poor customer service.

Cleanliness

Multiple reviews mentioned unsanitary conditions, including dirty tables and restrooms, leading to a negative dining experience.

Food Quality

While some customers enjoyed the food, there were numerous complaints about incorrect orders, undercooked items, and inconsistent food quality.

Positive Staff Interactions

Despite the negative feedback, some customers praised specific employees for their friendliness and helpfulness, indicating that service can vary significantly.

Order Accuracy

A recurring issue was the frequent mistakes with orders, including missing items and incorrect food preparation.
  • JL
    Jordanna Leann
    Nov 14, 2025
    5.0
    Best service and the best food!!! Moises was the man, so kind and accommodating!
  • AB
    Arlene Bravo
    Nov 11, 2025
    3.0
    Guy could bearly hear me thru the drive thru even when I was literally screaming and didn't even give me tortillas
  • MO
    Marlen Orantes
    Nov 9, 2025
    5.0
    Me súper encanta, porque es una comida muy saludable y atienden muy bien.
  • NN
    Nkrantz04
    Nov 3, 2025
    2.0
    I can only blame myself that I keep going back to this location, it’s always a problem and a mess and they’re always out of something, today I was served a squished moth on my tray , made me loose my appetite and I left right away , the manager was nice enough to offer me a free bowl last time they messed up my order last week but it’s ridiculous how many times I’ve had a problem and didn’t even say anything and leave unsatisfied
  • LL
    Leticia Ortiz (Letty)
    Oct 19, 2025
    5.0
    Really appreciated the help from both associates there. U was having difficulty adding my rewards, but thanks to them I was able to.
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Frequently Asked Questions About El Pollo Loco

What are the regular opening hours for El Pollo Loco in Hacienda Heights?

El Pollo Loco is open from 10:00 AM to 10:00 PM Monday through Saturday, and from 11:00 AM to 9:30 PM on Sundays.

Does El Pollo Loco offer delivery service?

Yes, El Pollo Loco provides delivery service to customers.