Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Hacienda Heights,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- DebitAvailable
- Accepts checksAvailable
Location
Hours
Reviews
4.1
427 reviews
5 stars
237
4 stars
89
3 stars
45
2 stars
21
1 star
35
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers generally praised the food for being delicious and well-prepared, especially the chicken and tacos.
Service Issues
Multiple reviews highlighted poor customer service, including rude staff and mistakes with orders.
Cleanliness Concerns
Several customers reported unsanitary conditions in the restaurant, particularly in the bathrooms and dining area.
Atmosphere
The dining environment received mixed reviews, with some finding it welcoming while others described it as depressing and dirty.
Pricing
Some customers felt that the prices were high for the portion sizes and quality, while others appreciated the value.
- ASANTONY SANTOSNov 29, 20251.0El lugar huele a Basura, me costó mucho mantener la respiración, sirven muy poca comida y la comida te la sirven fría
- MTMavourneen TorresOct 8, 20255.0Stephany was the upmost caring and responsive manager I have seen behind the counter. She’s was friendly and efficient. The cook was also amazing and friendly.
- GTGeorgett TolmanAug 7, 20255.0I love the Tostadas especially the double meat. Plus I got hooked on their hard tacos 🌮 too. So when you say Taco Tuesday, I say El Pollo Loco.
- NGnelson garciaMar 12, 20184.0Good food. Fair prices but costumer service could be better
Frequently Asked Questions About El Pollo Loco
What are the regular operating hours for El Pollo Loco in Hacienda Heights?
El Pollo Loco is open from 9:00 AM to 10:00 PM from Monday through Thursday and on Sunday, and from 9:00 AM to 11:00 PM on Friday and Saturday.
Does El Pollo Loco offer delivery service?
Yes, El Pollo Loco provides delivery service to customers.
Can I place an order online or through an app for El Pollo Loco?
Yes, you can order online via their website or through the El Pollo Loco app available on Apple's App Store.
What forms of payment does El Pollo Loco accept?
El Pollo Loco accepts American Express, Visa, Discover, and checks as payment options.
What kind of food does El Pollo Loco specialize in?
El Pollo Loco specializes in fresh, authentic Mexican food with fire-grilled chicken and handmade guacamole, salsas, and dressings.
Does El Pollo Loco provide catering services?
Yes, catering services are available at El Pollo Loco.
Where is El Pollo Loco located in Hacienda Heights?
El Pollo Loco is located at 1225 S Hacienda Blvd, Hacienda Heights, CA 91745, USA.
What popular nearby restaurants are close to El Pollo Loco in Hacienda Heights?
Nearby restaurants include Yunnan Garden and Yunnan Restaurant, both offering Chinese and Asian cuisine options to explore before or after visiting El Pollo Loco.
Are there professional real estate agents near El Pollo Loco?
Yes, there are multiple real estate agents nearby, such as Eric Nguyen, Tina Zhang Realtor, and The Rose and Lana Team, which could be helpful if you’re exploring property options in Hacienda Heights.
What nearby services can assist with repairs or printing around El Pollo Loco?
Nearby services include EZ FIX for IT and computer repair, and EZ Print for printing and sign making, useful for technology or business needs near the restaurant.