Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Many customers reported problems with order accuracy and slow service, particularly in the drive-thru.
Food Quality
Numerous reviews mentioned cold, stale, or poorly prepared food, leading to dissatisfaction.
Staff Behavior
Several customers experienced rude or unhelpful staff, contributing to a negative dining experience.
Positive Experiences
Despite the negative feedback, some customers praised friendly staff and enjoyed specific menu items.
Location Concerns
The presence of homeless individuals near the restaurant was noted as a concern by multiple reviewers.
AH
Adrian H
Nov 9, 2025
1.0
Bad food rude service
MF
Michael Flanagan
Aug 13, 2025
5.0
Wendy's as a whole is overrated and overpriced by fast food standards but it's not bad. Thanks Trump.
JG
Jere Garcia
Jul 23, 2025
1.0
Im giving my experience a 1 star because I cant give a 0. Im not rating the food im rating the service. Not only is it hard to communicate because the people dont speak very good English but they dont seem to understand it either. I asked for 6 chicken honey butter biscuits and all i got was 5 honey butter biscuits, no chicken. I told them I was supposed to have 6 and they placed another one in the bag. Once I started driving away I noticed they all looked super small so I opened one and all it was is a honey butter biscuit. I had to sit out front for almost 30mins just waiting for them to get the order right. Pretty lame to be completely honest. How difficult is it to get a simple order right the first time? Just wow... when I finally got me food they said sorry and that they gave me one extra as if that negates the negative experience.
VL
Vickie Larrow
Jul 17, 2025
3.0
We received the wrong order. Their phone number is not accurate on the internet.
Frequently Asked Questions About Wendy's - Closed Temporarily
Is 875 Sutton Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Is Wendy’s delivery available near me?
To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.
Is Wendy’s hiring in Grass Valley, CA?
To check if this Wendy’s location is currently hiring, visit our <a href="https://wendys-careers.com/job-search/">Careers page</a>, enter Grass Valley, CA into the appropriate form fields and submit your search. If any jobs are currently available at this location or one nearby, they should appear within the results list.
If there are no open positions at your preferred restaurant at the time of your search, we recommend checking back often.
How do I contact Wendy’s with questions or feedback about this location?
Feedback about your experience with this Wendy’s location may be provided to our Customer Care team. To reach out through Live Chat or to leave a message, please visit our <a href="https://www.wendys.com/contact-us">Contact page</a>; use 888-624-8140 to call.
You may also provide feedback by filling out a <a href="https://www.wendyswantstoknow.com">Wendy’s Customer Satisfaction Survey</a>. You will need to refer to your receipt for the restaurant number, date and time of visit.
If you need to reach this location directly, please call (925) 686-2911.
Where can I buy Wendy’s gift cards?
Wendy’s gift cards are available in-restaurant, through several brick & mortar and online retailers and through our own online shop. To place an individual or bulk order online, please visit our <a href="http://www.wendysgiftcards.com/#/home">gift card portal.</a>
Already have a gift card? <a href="https://find.wendys.com/gift-card">Check your balance!</a>
Where can I find menu pricing?
Pricing may vary slightly depending on your location. To see menu prices for the Wendy’s of your choice, please visit <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app. Once you’ve selected your location, prices should appear for each menu item.
Where can I find nutrition and allergen information?
This information can be found on our <a href="https://order.wendys.com/categories?site=menu">menu website</a>, within our mobile app and in-restaurant. To access via our website or mobile app: Click through to a specific menu item and then select the blue “Nutrition & Allergens” link found underneath the description and calorie count. If you are on the Wendy’s website or the mobile app, you’ll notice that the nutrition statistics will update as you customize your order.
A nutrition information poster is also located in each Wendy’s restaurant. A crew member will be happy to assist in directing you to it.
Does 875 Sutton Wendy’s serve breakfast?
Yes, this Wendy’s location in Grass Valley, CA serves breakfast! Go to <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app, select this location, and choose from our selection of breakfast combos, croissant, biscuit and classic sandwiches, coffee and sides.
What are the drive-through hours for this Wendy's location?
The drive-through is open every day from 6:30 AM to 1:00 AM.
Does this Wendy's at 875 Sutton Way serve breakfast, lunch, and dinner?
Yes, this location serves breakfast, lunch, and dinner.
Is this Wendy's location currently open?
Yes, Wendy's at 875 Sutton Way is open and serving customers.
Can I order Wendy's food online or through an app?
Yes, you can order online at order.wendys.com or through the Wendy's mobile app available in the App Store.
What forms of payment does this Wendy's accept?
They accept American Express, Cash, Discover, MasterCard, and Visa.
What are the contact options if I have questions or feedback about this Wendy's?
You can call the location directly at (925) 686-2911, or reach out via Wendy’s Customer Care website, phone at 888-624-8140, or complete their customer satisfaction survey online.
Is there a Wendy's app to make ordering easier?
Yes, the official Wendy's app is available for download on the App Store for easy ordering and exclusive deals.
Are there nearby dining options other than Wendy's where I can grab breakfast or coffee?
Yes, Paulette's Country Kitchen offers breakfast and brunch, and Flour Garden Bakery and Peet's Coffee & Tea provide coffee and bakery items nearby, ideal for visiting before or after Wendy's.
Where can I go nearby if I need pharmacy or shopping services?
CVS Pharmacy and CVS are nearby for pharmacy, medical supplies, shopping, and liquor store needs, convenient for combining errands with a Wendy's visit.
Are there wellness or relaxation services close to Wendy's?
Yes, Crystal Massage offers massage therapy, TA Nails and Spa provides nail and waxing services nearby, and The Barre is a local yoga studio, perfect for a wellness break before or after dining at Wendy's.