Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Many customers praised the friendly and attentive service, with specific mentions of staff members who provided exceptional experiences.
Order Accuracy
Several reviews highlighted issues with incorrect orders and missing items, particularly in the drive-thru.
Speed of Service
While some customers experienced fast service, others reported long wait times, especially during busy periods.
Cleanliness
The location was generally noted for being clean, although some reviews mentioned issues with cleanliness in specific areas.
Food Quality
Feedback on food quality was mixed, with some customers enjoying their meals while others reported issues such as cold or poorly prepared items.
DH
David Herrera
6 days ago
5.0
I want to give my flowers because when I go to McDonald's I expect a "whatever" experience. Like, the bare minimum. When I came here, 2/24/26 @ around 10pmish, the person in the drive-thru was fast, cool, and prompt. Then I proceed to pickup my food and it was quick, and the guy who handed me the food was super attentive. Everything felt like Chick-Fil-A quality service or In-N-Out. I was pleasantly amazed, and I just wanted to say thank you! Whoever the crew was yesterday at night February 24th, 2026. Keep them, they are special. Made my $5 Spicy McChicken Meal quick, fast, and hot. Thank you.
MA
Miya Anthony
Feb 20, 2026
5.0
Fast service and friendly cashier.
EE
er e
Feb 18, 2026
5.0
⭐⭐⭐⭐⭐
I had such a great experience at the McDonald's on Balboa & Rinaldi in Granada Hills. Kelsey, the cashier, was absolutely amazing. She was super sweet, patient, and genuinely helpful while taking my order.
She had such a positive attitude and made the whole experience feel welcoming and easy. It’s rare to see customer service like that these days, and it really stood out.
Thank you, Kelsey, for being so kind and professional — you made my day better! 😊
NR
naia reaves
Dec 4, 2025
3.0
We ordered three value meals and a side of fries through the drive-thru. they weren't available at the time so they asked us to pull up and wait so we waited. We didn't bother to check the bag which was our mistake before we pulled off it wasn't until I got home when we realized there was not one fry in that bag not one order of fries made it in our bags are the three value meals and a side of fries. So double check ✅
JC
Jerry Cherian
Nov 2, 2025
1.0
Very bad drive thru service
Try to avoid drive thru!