Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Granada Hills,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- Accepts checksAvailable
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
4.2
916 reviews
5 stars
507
4 stars
213
3 stars
100
2 stars
32
1 star
64
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers frequently praised the friendly and helpful staff, highlighting exceptional service experiences.
Food Quality
The food is generally well-received, with many customers noting the chicken is juicy and flavorful, although there are occasional complaints about order accuracy and food temperature.
Cleanliness Issues
Several reviews pointed out cleanliness concerns, particularly regarding the bathrooms and dining area, suggesting a need for improved maintenance.
Ordering Process
The shift to kiosk ordering has received mixed feedback, with some customers expressing frustration over the lack of cashiers and the impersonal nature of the process.
Value for Money
While many customers appreciate the reasonable prices, some have noted that portion sizes and food quality have declined, leading to dissatisfaction with value.
- JLJerry LeeNov 11, 20255.0If you like chicken and a good deal then you should check this place out. Good food at the right price!
- MRManuel RiveraOct 24, 20254.0Good service...
- MYMario YoutubeOct 14, 20253.0Cool.
- LMLuz MoranOct 6, 20254.0Good service, and good food. Today, the restaurant was a bit crowded and noisy
- JHJonathan HarkinsSep 16, 20251.0Not only do I have to deal with homeless people in & out of the establishment they refuse to take your order if you don't use the kiosk
Frequently Asked Questions About El Pollo Loco
What are the opening hours of El Pollo Loco in Granada Hills?
El Pollo Loco in Granada Hills is open daily from 10:00 AM to 11:00 PM.
Does El Pollo Loco offer delivery services?
Yes, El Pollo Loco offers delivery services to its customers.
Can I order El Pollo Loco online or through a mobile app?
You can order online via their website or use the El Pollo Loco mobile app available on the Apple App Store.
What are some payment options accepted at El Pollo Loco?
El Pollo Loco accepts American Express, Visa, Discover, and checks as payment options.
Does El Pollo Loco have catering services?
Yes, El Pollo Loco offers catering services for events and gatherings.
Is there a drive-through service available at El Pollo Loco?
Yes, El Pollo Loco provides a drive-through service for convenient pickup.
Is free Wi-Fi available at El Pollo Loco?
Yes, El Pollo Loco offers free Wi-Fi for customers while they dine in.
What nearby restaurants can I visit if I want different cuisines near El Pollo Loco?
Nearby, you can find Teriyakiya for Japanese barbecue, Poke-Ya for Hawaiian and Japanese dishes, and Good Pho You for Vietnamese cuisine.
Are there any convenient stores or pharmacies near El Pollo Loco?
Yes, Walgreens is located nearby offering pharmacy services, convenience items, and beauty supplies.
What nearby shops or services can I check out near El Pollo Loco?
Nearby services include the CoinFlip Bitcoin ATM for currency exchange, Metro by T-Mobile for mobile phones, and Staples for printing and office equipment needs.