Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Granada Hills,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- Accepts checksAvailable
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
4.2
924 reviews
5 stars
514
4 stars
215
3 stars
99
2 stars
32
1 star
64
What are people saying?
AI-generated from recent customer reviews
Service Quality
Many customers praised the friendly and attentive staff, highlighting specific employees for their exceptional service.
Food Quality
The food is generally well-received, with many reviews noting the freshness and taste of the chicken, although there are occasional complaints about dry or incorrect orders.
Cleanliness Issues
Several reviews pointed out cleanliness problems, particularly in the dining area and restrooms, which detracted from the overall experience.
Order Accuracy
There are multiple reports of order inaccuracies and issues with the new kiosk ordering system, leading to customer frustration.
Pricing Concerns
Some customers expressed dissatisfaction with rising prices relative to portion sizes and food quality.
- JPJorge Peralta4 days ago4.0Muy rico el pollo el arroz la.papa y todos sus acompan̈amientos el.guacamole y la salsas ni se diga todo muy rico lo recomiendo😀
- DLDebra LaFreniere4 days ago5.0$5.45 is all I spent, saved money!! I ordered a bowl of the chicken soup and 2 orders of corn tortillas. It comes with 1 order, so a total of 3. It was raining and cold and this was perfect for lunch. So yummy. And the portions was big and good too. I had to take a 15 min. nap. Lol. The staff was very friendly. God Bless All at El Pollo Loco. Love Debra, Bella and Chancey
- CBClaudia BernalDec 24, 20254.0Algo de espera y el comedor sucio
- FCFranco Luis Martinez CoipeDec 22, 20255.0Ya he hido en dos ocasiones a este lugar donde siempre me han atendido con cortesía y amablemente, quisiera poder subir imágenes pero siempre termino antes de subirla jajsjs. . Pero si es un sitio donde el cliente se siente acogido en especial por el trato de la chica que nos atiende que creo que se llama Alejandra, es muy profesional y atenta con los clientes.
- JPJoel PascualDec 13, 20255.0I have never had an issue with this location! The food always tastes fresh and delicious! The service from the staff here are always on point, and never disappoint. It is a well-managed location.
Frequently Asked Questions About El Pollo Loco
What are the opening hours of El Pollo Loco in Granada Hills?
El Pollo Loco in Granada Hills is open daily from 10:00 AM to 11:00 PM.
Does El Pollo Loco offer delivery services?
Yes, El Pollo Loco offers delivery services to its customers.
Can I order El Pollo Loco online or through a mobile app?
You can order online via their website or use the El Pollo Loco mobile app available on the Apple App Store.
What are some payment options accepted at El Pollo Loco?
El Pollo Loco accepts American Express, Visa, Discover, and checks as payment options.
Does El Pollo Loco have catering services?
Yes, El Pollo Loco offers catering services for events and gatherings.
Is there a drive-through service available at El Pollo Loco?
Yes, El Pollo Loco provides a drive-through service for convenient pickup.
Is free Wi-Fi available at El Pollo Loco?
Yes, El Pollo Loco offers free Wi-Fi for customers while they dine in.
What nearby restaurants can I visit if I want different cuisines near El Pollo Loco?
Nearby, you can find Teriyakiya for Japanese barbecue, Poke-Ya for Hawaiian and Japanese dishes, and Good Pho You for Vietnamese cuisine.
Are there any convenient stores or pharmacies near El Pollo Loco?
Yes, Walgreens is located nearby offering pharmacy services, convenience items, and beauty supplies.
What nearby shops or services can I check out near El Pollo Loco?
Nearby services include the CoinFlip Bitcoin ATM for currency exchange, Metro by T-Mobile for mobile phones, and Staples for printing and office equipment needs.