Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Glendora,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
3.7
822 reviews
5 stars
357
4 stars
174
3 stars
99
2 stars
75
1 star
117
What are people saying?
AI-generated from recent customer reviews
Order Accuracy
Many customers reported issues with missing items or incorrect orders, leading to frustration.
Service Quality
Service was frequently described as poor, with complaints about rudeness and lack of customer engagement from staff.
Food Quality
While some customers enjoyed the food, there were numerous complaints about portion sizes, food preparation, and freshness.
Cleanliness
Several reviews mentioned dirty tables and floors, indicating a need for better cleanliness standards.
Positive Experiences
Despite the negative feedback, some customers praised specific locations for friendly service and good food.
- VGVictor GarciaOct 28, 20254.0It's El Pollo Loco, you've eaten at one, you know what you're getting.
- GHG HartOct 9, 20251.0Missing items on order. Unfortunately couldn't tell until I got home. Asked the cashier to double check items. Still missed it. This is the 3rd time order not complete. Store voicemail full so couldn't complain or tell anyone. Will stop on later and try and get credit back on card. To bad guess I'll have to take bags apart at the drive thru window. A pain.
- RPREGINA PIERCESep 28, 20251.0I asked for salad with no chicken they gave me a handful of lettuce And called it a salad When I asked the manager If she thought that was worth 16 She said well that's your perception I turned to another customer and asked him would you pay $16 for this he looked at the so-called salad and snarled and said no I said exactly it's a fact not my opinion I asked for my money back and she said I'll do it this time and I said yes she most certainly will I got my $16 and left
- EWErik WillettSep 19, 20255.0Always satisfying
- AFAlvin FongAug 23, 20251.0Went to El Pollo in Glendora and the chips were all smashed with no extra salsa that I requested. The pollo bowl was okay. Very bad service. The drive thru lane didn't even have that many customers at all on a Saturday.
Frequently Asked Questions About El Pollo Loco
What are the opening hours of El Pollo Loco in Glendora?
El Pollo Loco in Glendora is open Monday through Saturday from 10:00 AM to 10:00 PM, and on Sunday from 10:00 AM to 10:00 PM.
Does El Pollo Loco offer delivery services?
Yes, El Pollo Loco provides delivery services so you can enjoy their food from home.
Can I order El Pollo Loco food through a mobile app?
Yes, you can order via the El Pollo Loco app, available on the Apple App Store, or directly through their online ordering website.
What types of payment does El Pollo Loco accept?
They accept American Express, Discover, and Visa credit cards for your convenience.
Does El Pollo Loco offer catering services?
Yes, catering is available at El Pollo Loco to accommodate your special events and gatherings.
Is free Wi-Fi available at El Pollo Loco in Glendora?
Yes, El Pollo Loco offers free Wi-Fi for customers dining in the restaurant.
What are some nearby restaurants where I can find other dining options?
Nearby, you can find several restaurants such as Carl’s Jr., Grand Burger, Loving Hut Vegan, and Broken Yolk Cafe offering a variety of cuisines.
Are there nearby services where I can get a haircut or beauty treatments around El Pollo Loco?
Yes, there's 100 Proof Barbers and 3D Nails & Spa close by for haircuts and beauty treatments.
What nearby financial services can I access around El Pollo Loco?
You can find U.S. Bank, Simplicity Bank, HomeStreet Bank, a U.S. Bank ATM, and Western Union nearby for your banking and money transfer needs.
Where is El Pollo Loco located in Glendora?
El Pollo Loco is located at 750 S Grand Ave, Glendora, CA 91740, USA.