El Pollo Loco

3.8
1016 reviews

About

Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Glendale,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.

Details

  • DeliveryAvailable
  • Drive-throughAvailable
  • [Free/Paid] wi-fiNot available

Location

El Pollo Loco
235 S Glendale Ave, Glendale, CA
91205, United States

Hours

Reviews

3.8
1,016 reviews
5 stars
475
4 stars
208
3 stars
117
2 stars
57
1 star
159

What are people saying?

AI-generated from recent customer reviews

Service Issues

Many customers reported rude staff, long wait times, and poor service overall, with some praising individual employees for their helpfulness.

Food Quality

Food quality was inconsistent, with several complaints about incorrect orders, missing items, and poorly prepared food, while some customers enjoyed the taste.

Cleanliness

The cleanliness of the restaurant was noted positively by some, but others reported issues with hygiene, particularly in food preparation.

Management Concerns

Several reviews pointed to management issues, including understaffing and disorganization, leading to a chaotic dining experience.
  • MT
    Modern Bird Travels
    Dec 31, 2025
    4.0
    We recently dined at Pollo Loco and found the overall experience to be quite satisfactory. The facility was clean, the food was great, and the prices were reasonable for the quality provided. While the staff were attentive and efficient, we noted that they did not return greetings, which was a minor shortfall in an otherwise friendly service. The bathrooms, however, were not as clean as we had hoped, and there was ample parking available. Overall, we believe Pollo Loco delivers excellent meals at a good value in a clean environment, making it a worthwhile choice for a quick meal.
  • NA
    Nasser Abouzelam
    Dec 5, 2025
    1.0
    Waiting for 30 min to get my order. Rude staff. No apology . Just excuses
  • AP
    Ararat Pasha
    Nov 25, 2025
    5.0
    Inspiration
  • JM
    Jose Martinez
    Nov 13, 2025
    1.0
    No lo recomiendo fue hoy y ni platos tenia para comer mi famia de 5 y los ɓanos tiene que ponerle coras uno asi que no lo recomiendo
  • CF
    cash feschyan
    Oct 11, 2025
    5.0
    Im coming 2nd time in this location and this guy name is Carlos always helping me like his own restaurant. I hope one day he gone have his own restaurant or be a manager. It’s not lots of places you can get service like he give to me.

Frequently Asked Questions About El Pollo Loco

What are the usual business hours for El Pollo Loco in Glendale?

El Pollo Loco is open Monday through Saturday from 9:30 AM to 10:30 PM, and Sunday from 10:30 AM to 10:00 PM.

Does El Pollo Loco in Glendale offer delivery services?

Yes, El Pollo Loco provides delivery service for customers in Glendale.