Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Glendale,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
3.8
1,016 reviews
5 stars
475
4 stars
208
3 stars
117
2 stars
57
1 star
159
What are people saying?
AI-generated from recent customer reviews
Service Issues
Many customers reported rude staff, long wait times, and poor service overall, with some praising individual employees for their helpfulness.
Food Quality
Food quality was inconsistent, with several complaints about incorrect orders, missing items, and poorly prepared food, while some customers enjoyed the taste.
Cleanliness
The cleanliness of the restaurant was noted positively by some, but others reported issues with hygiene, particularly in food preparation.
Management Concerns
Several reviews pointed to management issues, including understaffing and disorganization, leading to a chaotic dining experience.
- MTModern Bird TravelsDec 31, 20254.0We recently dined at Pollo Loco and found the overall experience to be quite satisfactory. The facility was clean, the food was great, and the prices were reasonable for the quality provided. While the staff were attentive and efficient, we noted that they did not return greetings, which was a minor shortfall in an otherwise friendly service. The bathrooms, however, were not as clean as we had hoped, and there was ample parking available. Overall, we believe Pollo Loco delivers excellent meals at a good value in a clean environment, making it a worthwhile choice for a quick meal.
- NANasser AbouzelamDec 5, 20251.0Waiting for 30 min to get my order. Rude staff. No apology . Just excuses
- APArarat PashaNov 25, 20255.0Inspiration
- JMJose MartinezNov 13, 20251.0No lo recomiendo fue hoy y ni platos tenia para comer mi famia de 5 y los ɓanos tiene que ponerle coras uno asi que no lo recomiendo
- CFcash feschyanOct 11, 20255.0Im coming 2nd time in this location and this guy name is Carlos always helping me like his own restaurant. I hope one day he gone have his own restaurant or be a manager. It’s not lots of places you can get service like he give to me.
Frequently Asked Questions About El Pollo Loco
What are the usual business hours for El Pollo Loco in Glendale?
El Pollo Loco is open Monday through Saturday from 9:30 AM to 10:30 PM, and Sunday from 10:30 AM to 10:00 PM.
Does El Pollo Loco in Glendale offer delivery services?
Yes, El Pollo Loco provides delivery service for customers in Glendale.
Can I order El Pollo Loco food through a mobile app?
Yes, you can order through the El Pollo Loco app available in the Apple App Store.
Where is El Pollo Loco located in Glendale?
El Pollo Loco is located at 235 S Glendale Ave, Glendale, CA 91205, USA.
What types of payment does El Pollo Loco accept?
El Pollo Loco accepts American Express, Discover, and Visa credit cards.
What kind of cuisine and specialties does El Pollo Loco offer?
El Pollo Loco specializes in Mexican food with fire-grilled chicken marinated in a special blend of herbs and spices.
Does El Pollo Loco provide catering and late night food options?
Yes, El Pollo Loco offers catering services and serves late night food.
Is there free Wi-Fi available at El Pollo Loco Glendale?
Yes, the restaurant offers free Wi-Fi for customers.
What nearby restaurants are close to El Pollo Loco in Glendale?
Nearby restaurants include Wingstop, Golden Fork Restaurant, Flor De Cafe Bakery, and Shahreza Bakery. You can explore these options before or after dining at El Pollo Loco.
Are there any nearby venues or event spaces near El Pollo Loco?
Yes, I Venue LA and IVenueLA are event spaces located near El Pollo Loco, which makes it convenient if you're attending events and want to grab a meal nearby.
What nearby stores or services can I find near El Pollo Loco?
Nearby stores and services include Total Wine & More for beverages, Andy's Pet Grooming & Supplies for pet care, and Cali Car Wash for auto detailing.