Pizza Factory

4.3

171 reviews

Business Details

Pizza Restaurant

Pizza Factory

363 East 10th Street, Gilroy, CA

95020, United States

Monday11:00 AM - 9:00 PM

Tuesday11:00 AM - 9:00 PM

Wednesday11:00 AM - 9:00 PM

Thursday11:00 AM - 9:00 PM

Friday11:00 AM - 9:00 PM

Saturday11:00 AM - 9:00 PM

Sunday11:00 AM - 9:00 PM

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4.3

171 reviews

5 stars

113

4 stars

3 stars

2 stars

1 star

AI-generated from recent customer reviews

The pizza quality is inconsistent, with some customers praising the freshness and flavor while others report blandness and poor preparation.

Customer service is generally friendly and accommodating, though there are instances of rudeness and unprofessional behavior from some staff.

The restaurant is noted for its cleanliness, including the dining area and restrooms, which customers appreciate.

Prices are considered a bit high by some customers, especially for the quality of food received.

The restaurant has a welcoming atmosphere suitable for families and gatherings, with a good setup for larger groups.

EZ
Edgar Zaldana
Nov 15, 2025
3.0
Just had a delivery this evening. The food was good as always but the delivery was a little off putting. The driver sent me multiple messages to come down to get my order due to the fact that driver couldn't bring up my order since she had her baby was in her car. WTH. I ordered my order from the restaurant website. Not a 3rd party. It is very concerning that the delivery driver is taking her baby to deliveries and is on the clock for the restaurant. After all my years in the restaurant business this seems wrong.
KL
Kimberly Leech
Oct 25, 2025
4.0
Pizza was good! Service was good! People working here were very nice!
SS
Steven Sweetleef
Oct 14, 2025
1.0
I have been frequently dining here for years while doing my laundry. The pizza and employees have always been respectful and courteous. Today I met the owner and had a completely different experience. He was rude to the point I walked out. I wouldn't recommend this place to my worst enemy.
RF
Ricardo Flores
Feb 17, 2024
5.0
Good service, pizza was made right after ordering, it was real good. Good quiet ambience for lunch.
AD
Andrea Davis
Apr 11, 2022
5.0
Greatly customers service. We ordered ahead of time but took a lil longer picking up our pizza. They kept it warm for us. We were visiting but will definitely be back. Thanks.