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From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread Gilroy is here with warmth and welcome. Panera Bread. Food as it should be.
Customers frequently reported poor service, including incorrect orders, unhelpful staff, and lack of attention from employees.
Food Quality
While some customers enjoyed the food, many expressed disappointment with portion sizes, taste, and freshness, particularly with sandwiches and soups.
Cleanliness
Multiple reviews highlighted cleanliness issues, including dirty tables and unstocked bathrooms, affecting the overall dining experience.
Positive Staff Interactions
Despite service issues, several customers praised specific staff members for their friendliness and helpfulness, indicating some positive experiences.
SF
Sharyl F
1 day ago
5.0
The soups and sandwiches are all very good, as are the salads. My fav is the cream of chicken and wild rice soup with bread.
I like that they have unsweetened iced tea and honey sweetened green iced tea.
The pastries, cookies and breads are delicious.
They have booths at most locations which is a plus for me.
EE
Em
Dec 28, 2025
3.0
Food was fast but I ordered a hot chocolate which I had to wait for by the drink area, I waited around 10 minutes. By the time my hot chocolate came out my family was done eating and my food was cold. The lady was handling taking orders and preparing drinks, this was not her fault as she was doing what she could. The manager should better organize the staff.
CM
CC Biker and Motorsports
Dec 14, 2025
1.0
Order the French dip style sandwich. Only gave me a 1/2 container of au jus told me I had to pay if I want more au jus for my full sandwich. Sign showe a fuller cup of au jus. Worst service I've had in 20 years
CI
Chichiz Ichiban
Dec 4, 2025
5.0
Alright, Google.. Isaiah is the sweetest of sweethearts. I got the wrong bagel in my rapid pickup order and he made it the funniest experience ever and it was absolutely compassionate of my crash out. Every time I come in he makes the experience so much better through humor and good energy. Hands down my favorite Panera.