El Pollo Loco

4.0
827 reviews

About

Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Gilroy,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.

Details

  • DeliveryAvailable
  • DebitAvailable
  • Accepts checksAvailable
  • Drive-throughAvailable

Location

El Pollo Loco
6986 Chestnut St, Gilroy, CA
95021, United States

Hours

Reviews

4.0
827 reviews
5 stars
427
4 stars
199
3 stars
89
2 stars
39
1 star
73

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers reported inconsistent food quality, with some experiencing undercooked or overcooked chicken, while others praised the taste and freshness of the food.

Service Issues

Multiple reviews highlighted problems with order accuracy and staff attitude, with some customers feeling that employees were rude or unhelpful.

Cleanliness

While some customers noted that the restaurant was clean, others reported unsanitary conditions, particularly in the dining area.

Customer Experience

Overall, customer experiences varied widely, with some praising the friendly service and helpful staff, while others expressed disappointment in their interactions.
  • MG
    Marvins Graphics
    Sep 30, 2025
    1.0
    Muy mal pagué por 8 piezas de pollo me dieron 7 y voy amablemente a preguntar por la pieza que falta y la persona Beatriz me dio a entender que más bien me habían puesto de más con muy pésima actitud y por mi reclamo lo que me dio fue sólo una triste ala ! Lo muy malo fue su actitud arruinó mi almuerzo
  • MW
    Mark Weseloh
    Sep 28, 2025
    3.0
    They have a new self-order system without window cashier's. I started to order but the descriptions on the screen didn't match what it said on the menu so I had to guess and ordered something similar but not what I wanted so only ate 1/2.
  • JK
    Justin Kim
    Sep 7, 2025
    4.0
    I love this place, I come a decent amount! One of the best places to get quick grilled chicken and something relatively healthy if you know what to order. Most of the workers are really good at customer service and getting their job done, at least when I go. Their is a couple of guys that do seem inconsistent with attitude and work ethic though. I think that this is a great restaurant overall!
  • CM
    CM McLaughlin
    Aug 16, 2025
    5.0
    Tasty, healthy, and affordable. Camila went out of her way to ensure my order was perfect and even helped this great-granny use their app. to save a few dollars. She made me feel like a VIP. Their staff all were thoughtful and that made my experience extra special.

Frequently Asked Questions About El Pollo Loco

What are the opening hours of El Pollo Loco in Gilroy?

El Pollo Loco is open daily from 10:00 AM to 10:00 PM.

Where is El Pollo Loco located in Gilroy?

El Pollo Loco is located at 6986 Chestnut St, Gilroy, CA, 95021, USA.