Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Gilroy,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- DebitAvailable
- Accepts checksAvailable
- Drive-throughAvailable
Location
Hours
Reviews
4.0
826 reviews
5 stars
426
4 stars
199
3 stars
89
2 stars
39
1 star
73
What are people saying?
AI-generated from recent customer reviews
Food Quality
Mixed reviews on food quality; some customers enjoyed the grilled chicken and salads, while others reported issues with overcooked or undercooked items.
Customer Service
Customer service experiences vary; some staff are praised for being friendly and helpful, while others are criticized for rudeness and poor order fulfillment.
Cleanliness
The cleanliness of the restaurant is inconsistent; some customers noted clean facilities, while others reported dirty tables and unsanitary conditions.
Order Accuracy
Frequent complaints about incorrect orders and missing items, particularly in drive-thru service.
Value for Money
Customers find the food to be good but often mention it is overpriced, affecting their likelihood to return.
- MGMarvins GraphicsSep 30, 20251.0Muy mal pagué por 8 piezas de pollo me dieron 7 y voy amablemente a preguntar por la pieza que falta y la persona Beatriz me dio a entender que más bien me habían puesto de más con muy pésima actitud y por mi reclamo lo que me dio fue sólo una triste ala ! Lo muy malo fue su actitud arruinó mi almuerzo
- MWMark WeselohSep 28, 20253.0They have a new self-order system without window cashier's. I started to order but the descriptions on the screen didn't match what it said on the menu so I had to guess and ordered something similar but not what I wanted so only ate 1/2.
- JKJustin KimSep 7, 20254.0I love this place, I come a decent amount! One of the best places to get quick grilled chicken and something relatively healthy if you know what to order. Most of the workers are really good at customer service and getting their job done, at least when I go. Their is a couple of guys that do seem inconsistent with attitude and work ethic though. I think that this is a great restaurant overall!
- CMCM McLaughlinAug 16, 20255.0Tasty, healthy, and affordable. Camila went out of her way to ensure my order was perfect and even helped this great-granny use their app. to save a few dollars. She made me feel like a VIP. Their staff all were thoughtful and that made my experience extra special.
- SMSophia MumtazJul 14, 20255.0actually so underrated, everything here is good and the salsa is amazing
Frequently Asked Questions About El Pollo Loco
What are the opening hours of El Pollo Loco in Gilroy?
El Pollo Loco is open daily from 10:00 AM to 10:00 PM.
Where is El Pollo Loco located in Gilroy?
El Pollo Loco is located at 6986 Chestnut St, Gilroy, CA, 95021, USA.
Does El Pollo Loco offer delivery services?
Yes, El Pollo Loco offers delivery services to its customers.
Can I order food from El Pollo Loco using a mobile app?
Yes, you can order using the El Pollo Loco app available on the Apple App Store or via their online ordering website.
What payment methods are accepted at El Pollo Loco?
El Pollo Loco accepts American Express, Visa, and checks as payment options.
Does El Pollo Loco offer catering and drive-through services?
Yes, El Pollo Loco provides catering services and also has a drive-through option.
How can I contact El Pollo Loco by phone or email?
You can call El Pollo Loco at +1 408-842-7253 or email them at epl3571@wksusa.com.
What are some nearby restaurants where I can visit before or after El Pollo Loco?
Nearby restaurants include Baskin-Robbins for ice cream, McDonald's for fast food, and Super Taqueria for Mexican cuisine.
Is there a nearby coffee shop where I can get a drink near El Pollo Loco?
Yes, Starbucks is located nearby and is a convenient spot for coffee or smoothies before or after your meal.
What local services and shops are near El Pollo Loco that customers might find useful?
Customers can visit Gilroy DMV for transportation needs, The Laundry Spot for laundry services, and Harbor Freight Tools for hardware and building supplies near El Pollo Loco.