Buffalo Wild Wings

3.5
876 reviews
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Business Details

6805 Camino Arroyo Gilroy, Gilroy, CA
95020, United States
(408) 842-1668
https://www.buffalowildwings.com/locations/us/ca/gilroy/6805-camino-arroyo/sports-bar-1486/
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About

Chicken Wings RestaurantSports BarRestaurant
Award-winning Buffalo, New York-style wings in your choice of 26 sauces and seasonings.

Location

Buffalo Wild Wings
6805 Camino Arroyo Gilroy, Gilroy, CA
95020, United States

Hours

Reviews

3.5
876 reviews
5 stars
340
4 stars
175
3 stars
114
2 stars
67
1 star
180

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported extremely poor service, including long wait times for acknowledgment, food, and checks, with some stating they were ignored altogether.

Food Quality

While some customers enjoyed the food, many others complained about it being cold, poorly prepared, or not meeting expectations.

Ordering Process

The shift to a QR code ordering system was met with dissatisfaction, as many felt it reduced personal interaction and service quality.

Cleanliness Concerns

Several reviews mentioned unsanitary conditions, including dirty tables and issues with pests.

Management Response

Customers expressed frustration over perceived lack of management oversight and accountability for service issues.
  • TM
    Tom Mc
    Jan 2, 2026
    4.0
    Run of the mill BWWs.
  • ID
    Isabelle Diaz
    Nov 9, 2025
    5.0
    We go on Tuesdays their buy one get one free is good, good price.
  • AM
    Alejandro Melgoza-Martinez
    Oct 10, 2025
    1.0
    Worst buffalo I have ever tried, the wings had no sauce that’s supposed to be Parmesan garlic and lemon pepper
  • JG
    Juan Gonzalez
    Oct 8, 2025
    5.0
    Great service here at Gilroy bww jonah is helpful and provides great customer service definitely coming back 😎💯
  • DD
    Dan Mac Donald
    Oct 2, 2025
    2.0
    I went there a little while back with some friends of mine to eat lunch. I ended up ordering a burger and said I wanted hot fries. The burger was good, but the fries were lukewarm at best. The waitress came back when I was halfway done and I told her I wanted hot fries and she told me they were hot because she brought out the order as soon as it came up. I don't doubt that because the burger was hot. What she didn't realize was that the fries could have been done way before the burger and sitting in the kitchen. She then left and never gave me new fries. I ended up calling the manager over and explained what happened. She gave me some hot fries, but by that time I was long done with my hamburger. I've never been anywhere experiencing a wait person arguing about something like that and refusing to replace the fries. That type of customer service is pathetic. You need to train your people better. I haven't been back since. I'm responding to my original review a month later. I see the owner addressed most of the comments, but not mine. I'm changing my review to one star, and I hope they go out of business. This location deserves a better restaurant.
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Frequently Asked Questions About Buffalo Wild Wings

What kind of food does Buffalo Wild Wings in Gilroy specialize in?

Buffalo Wild Wings in Gilroy is known for award-winning Buffalo, New York-style wings with a choice of 26 sauces and seasonings.

What are the operating hours for Buffalo Wild Wings in Gilroy?

The restaurant is open Monday from 11:00 AM to 10:00 PM, Tuesday through Thursday from 11:00 AM to 11:00 PM, Friday and Saturday from 11:00 AM to midnight, and Sunday from 9:30 AM to 10:00 PM.