Buffalo Wild Wings

3.5
873 reviews
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Business Details

6805 Camino Arroyo Gilroy, Gilroy, CA
95020, United States
(408) 842-1668
https://www.buffalowildwings.com/locations/us/ca/gilroy/6805-camino-arroyo/sports-bar-1486/
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About

Chicken Wings RestaurantSports BarRestaurant
Award-winning Buffalo, New York-style wings in your choice of 26 sauces and seasonings.

Location

Buffalo Wild Wings
6805 Camino Arroyo Gilroy, Gilroy, CA
95020, United States

Hours

Reviews

3.5
873 reviews
5 stars
339
4 stars
173
3 stars
114
2 stars
67
1 star
180

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported long wait times for service, lack of acknowledgment from staff, and overall poor customer service experiences.

Food Quality

While some customers enjoyed the food, many others complained about cold, undercooked, or poorly prepared items, particularly wings and fries.

Ordering Process

The shift to a QR code ordering system was met with dissatisfaction, as many customers felt it reduced personal interaction and service quality.

Cleanliness Concerns

Several reviews mentioned cleanliness issues, including dirty tables and unsanitary conditions, which negatively impacted the dining experience.

Management Response

Customers expressed frustration with management's lack of accountability and responsiveness to service complaints.
  • ID
    Isabelle Diaz
    Nov 9, 2025
    5.0
    We go on Tuesdays their buy one get one free is good, good price.
  • AM
    Alejandro Melgoza-Martinez
    Oct 10, 2025
    1.0
    Worst buffalo I have ever tried, the wings had no sauce that’s supposed to be Parmesan garlic and lemon pepper
  • JG
    Juan Gonzalez
    Oct 8, 2025
    5.0
    Great service here at Gilroy bww jonah is helpful and provides great customer service definitely coming back 😎💯
  • DD
    Dan Mac Donald
    Oct 2, 2025
    2.0
    I went there a little while back with some friends of mine to eat lunch. I ended up ordering a burger and said I wanted hot fries. The burger was good, but the fries were lukewarm at best. The waitress came back when I was halfway done and I told her I wanted hot fries and she told me they were hot because she brought out the order as soon as it came up. I don't doubt that because the burger was hot. What she didn't realize was that the fries could have been done way before the burger and sitting in the kitchen. She then left and never gave me new fries. I ended up calling the manager over and explained what happened. She gave me some hot fries, but by that time I was long done with my hamburger. I've never been anywhere experiencing a wait person arguing about something like that and refusing to replace the fries. That type of customer service is pathetic. You need to train your people better. I haven't been back since. I'm responding to my original review a month later. I see the owner addressed most of the comments, but not mine. I'm changing my review to one star, and I hope they go out of business. This location deserves a better restaurant.
  • TL
    Tiffany Lemelle
    Sep 3, 2025
    2.0
    Waited quite some time at the front to be acknowledged with a basically empty dining room. Sat outside & pretty sure we were forgotten after the waitress didn’t come back to take our order for at least 15 minutes. Finally able to order drinks and apps!! The drinks is the only reason I am not giving a 1 or 0 star, they were AMAZING! Our entire sampler app was awful with undercooked fried pickles, overcooked wings, & watery cheese sauce. Sat for another 15 minutes after eating what we could get down just to get the check. Kudos to the bartender but everyone else in this location needs help! Reminded why I haven’t been to a BWW in quite awhile! Sad…..
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Frequently Asked Questions About Buffalo Wild Wings

What kind of food does Buffalo Wild Wings in Gilroy specialize in?

Buffalo Wild Wings in Gilroy is known for award-winning Buffalo, New York-style wings with a choice of 26 sauces and seasonings.

What are the operating hours for Buffalo Wild Wings in Gilroy?

The restaurant is open Monday from 11:00 AM to 10:00 PM, Tuesday through Thursday from 11:00 AM to 11:00 PM, Friday and Saturday from 11:00 AM to midnight, and Sunday from 9:30 AM to 10:00 PM.