Wendy's

Reviews

• IG

  Ivonne Godinez

  Nov 13, 2025
  1.0
  HORRIBLE CUSTOMER SERVICE BY BRENDA!! I went through the drive through and she was very impatient and became very aggressive when I asked for BBQ and closed the window right after. Wendy’s should really work on customer service!!!! Is Brenda a representation of this company??? Because I will never eat here again if she is!!
• CJ

  c J

  Oct 28, 2025
  5.0
  Thank you so much, kaleb, for taking care of me right away. Your customer service was outstanding quick, attentive, and delivered with such a positive attitude. My food was served hot and fresh, and I truly felt looked after. I really appreciate your kindness and professionalism. I hope your team recognizes the value you bring whether that’s through more opportunities or even a bonus. You’re amazing, and thank you again!
• KG

  Kelly Gilbertson

  Oct 19, 2025
  1.0
  Chile, burgers, salads, and frostys! I am posting this review as to express my disappointment due to my recent visit to this location(Gardena, Ca) around 2:00A on 10/19/2025. My wife and kids, as well as myself have been loyal and supportive Wendy's customers, not mentioning spending an average of $30-$40 per visit, on Wendy's food for the past 20+ years! Wendy's food is great, however the service that we just received at your Gardena, Ca. location was horrible/unacceptable! Pulled into the drive-way to this location with my son late at night because my son was hungry and Wendy's is one of his preferred restaurants! After observing the neon open sign on the window still lit "open", we proceeded to enter the lot and headed towards the drive-through menu, stood there for a minute or so to see/listen if we were going to be greated over the menu speaker like we normally receive at other drive-thru restaurant establishments. After not receiving any greeting, decided the staff may be busy inside, and may not have not noticed that we were there, so I decided to say "hello"(multiple times) into the drive-thru speaker system, and waited for a reply/response. Since we did not receive any response for a while, we decided to drive up to the drive-thru window, and saw a drive-thru staff employee looking down basically acting as if he was ignoring us(not making any eye contact with us!), and just rudely waiving his index finger rapidly left and right directed towards us most likely indicating that they were closed(mind you, I did stated in the beginning that the open sign at the window entering this Wendy's location drive-way was still lit "open"!) I had wanted him to give me at least eye contact manners so that I can let him know that if they are indeed closed, to turn off their electric neon open sign as well as their brightly lit drive-thru menu, so that Wendy's patrons/customers would know that they're closed, and not waste your customers' time trying to figure that out while waiting for a response at the drive-thru menu! If they could hear us at the drive-thru speaker system, maybe they could have given us a little consideration of announcing through the speaker system that they're closed, so that we are made aware that they "are" closed for the night! Instead, one of the other staff employee passed by the drive-thru window and gave us his "middle" finger(you can review your surveillance cameras to pin-point and see which employee that was!) Most horrible service my son and I have ever experienced/received at a Wendy's restaurant! I'm not sure who is the manager at the Gardena, Ca. location at that time of night, but if this sort of treatment to your Wendy's customer is not addressed and corrected, I will discontinue my 20+ years of business, loyalty, and support, as well as referrals of other family and friends to "all" Wendy's locations. As an assistant service manager for a luxury line/brand automotive dealership, we expect and exercise high levels of concier and great customer service standards to our customers, and such horrible/unacceptable service like the one that we have just experienced at your Gardena, Ca location would not have been tolerated and any individual caught exercising this type of rude/unprofessional behavior would have been terminated! Along with this google review, I will also be following up by filing a formal complaint with Wendy's corporate office! Extremely bad experience overall!
• WB

  Wer Bung

  Oct 11, 2025
  5.0
  Very nice and freshly made food. The employees are very friendly and the place is super clean.
• DR

  david rancifer

  Oct 3, 2025
  3.0
  I give this Wendy a 3 because of service. I placed my order via mobile and comformed that when the worker asked to take my order in drive thru. When I arrived at the window, the server looked puzzled and asked me what was my order. I calmly stated that I placed a mobile order under D.R. She stepped away from the window then told me to pull forward, my order will be brought out to me. Two cars behind me received their order and left. I am still sitting and waiting. About 10 to 15 minutes later my order was brought to me and of course it was wrong but I was not going back because it was late. I can't understand why it took so long because I ordered a chicken nugget kids meal and a chicken sandwich biggie meal with a coke zero. I could understand if my meal was complicated but come on Wendys...

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