Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Garden Grove,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
4.0
561 reviews
5 stars
311
4 stars
108
3 stars
54
2 stars
19
1 star
69
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customer experiences with service quality are inconsistent, with some praising friendly staff while others report rude or unhelpful service.
Food Quality
Food quality varies significantly; some customers enjoy the meals while others report issues like undercooked chicken and missing items.
Management
Recent management changes have received positive feedback, with new managers being recognized for improving service and cleanliness.
Order Accuracy
There are frequent complaints about order accuracy, with many customers receiving incorrect items or missing components.
Cleanliness
While some reviews highlight cleanliness, others indicate issues with hygiene, particularly regarding food safety.
- SNSara NguyenNov 17, 20251.0They said they only served 8 pc meals not 12 pc meals 8pm but the store closes at 9:30pm. They then proceeded to be very rude after we placed an order. The workers who work the night shift are very lazy.
- WCWilliam CastrejonNov 17, 20251.0Customer service was horrible
- DTDAVID. TRAN. David. TrANNov 16, 20255.0Chicken. 🍗. Good. 👍 pollo. Loco. Food. Chicken 🍗. David Tran. Faridy 14. November
- CGCesar GaliciaSep 9, 20255.0Staff is cool 😎
- VCVictor CruzAug 4, 20251.0I live 5min away from this pollo loco and they always have sun type of an excuse. They didn’t have chips for my son’s kids meal. And the raspberry ice tea was nothing but water like. Last time they didn’t gave me napkins and salsa. All this teenagers need to take this job more seriously.
Frequently Asked Questions About El Pollo Loco
What are the opening hours for El Pollo Loco in Garden Grove?
El Pollo Loco is open Monday through Saturday from 10:00 AM to 10:00 PM, and on Sunday from 10:30 AM to 9:30 PM.
Does El Pollo Loco offer delivery service?
Yes, El Pollo Loco offers delivery service to its customers.
Can I order food from El Pollo Loco using a mobile app?
Yes, you can order food through the El Pollo Loco app available on the Apple App Store or directly via their online ordering link.
What payment options are accepted at El Pollo Loco?
El Pollo Loco accepts American Express, Discover, and Visa as payment methods.
Does El Pollo Loco have free Wi-Fi available?
Yes, El Pollo Loco offers free Wi-Fi for customers.
Is there a drive-through service available at El Pollo Loco?
Yes, El Pollo Loco provides a drive-through option for your convenience.
Where is El Pollo Loco located in Garden Grove?
El Pollo Loco is located at 12121 Brookhurst St, Garden Grove, CA 92840, US.
What nearby restaurants can I visit around El Pollo Loco?
Nearby you can find Claws Restaurant (seafood and Cajun & Creole cuisine), Jumpa Thai Cuisine (Thai and Asian dishes), and Ha Noi Corner Restaurant (Vietnamese cuisine), which offer great alternatives if you're looking to explore different food options.
Are there any fitness or wellness centers close to El Pollo Loco?
Yes, Curves gym and Global Physical Therapy and Wellness are nearby, so you can enjoy a workout or physical therapy session before or after your meal.
What other services and shops are near El Pollo Loco in Garden Grove?
Nearby, you can find retail stores like T-Mobile for mobile accessories, beauty salons such as TBeyond Hair Salon and Lashes 101, and the Garden Grove Art Academy for those interested in local education and beauty services.