Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Garden Grove,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
3.7
749 reviews
5 stars
344
4 stars
132
3 stars
90
2 stars
58
1 star
125
What are people saying?
AI-generated from recent customer reviews
Food Quality
Mixed reviews on food quality; some customers enjoyed the chicken while others reported dry or poorly prepared meals.
Service Experience
Customer service experiences varied widely, with some employees praised for their helpfulness and others criticized for rudeness and inefficiency.
Cleanliness Issues
Multiple reviews highlighted cleanliness problems, particularly in restrooms and dining areas.
Pricing Concerns
Several customers expressed dissatisfaction with pricing, feeling that the cost was too high for the quality of food received.
Overall Satisfaction
While some customers had positive experiences and plan to return, others reported significant issues that would deter them from visiting again.
- MMMariana MirandaOct 28, 20253.0Ordered the mix 12 piece and barely any meat, all bones.
- JCJose castroOct 8, 20255.0Muy rico el pollo calientito
- SNStephanie NevarezSep 27, 20254.0Irving was great I was having problem the self service machine and he was right there to help. Food was great and got the food fast. Overall great service.
- MGMartha GamboaSep 20, 20255.0I just got back from pollo loco and wanted to shout out Alex working the drive through window hands down the best customer I have ever received at this pollo loco. Alex keep doing you. Your energy is awesome . It's so refreshing to be helped by people who want to help .
- LPLuis Carlos Sandi PorrasSep 15, 20254.0Food was good, restrooms were super dirty.
Frequently Asked Questions About El Pollo Loco
What are the regular operating hours of El Pollo Loco in Garden Grove?
El Pollo Loco is open daily from 10:00 AM to 11:00 PM from Monday through Sunday.
What type of cuisine does El Pollo Loco offer?
El Pollo Loco specializes in Mexican cuisine with a focus on fire-grilled chicken and authentic Mexican entrees.
Does El Pollo Loco offer delivery service?
Yes, El Pollo Loco provides delivery service to customers.
Can I order food from El Pollo Loco using a mobile app?
Yes, you can order via the El Pollo Loco app available on the Apple App Store or online through their quick order link.
What payment methods are accepted at El Pollo Loco?
El Pollo Loco accepts American Express, Discover, and Visa credit cards.
Does El Pollo Loco offer catering and drive-through services?
Yes, the restaurant offers both catering services and has a drive-through option for convenience.
Is there free Wi-Fi available at El Pollo Loco?
Yes, El Pollo Loco offers free Wi-Fi to its customers.
Where is El Pollo Loco located and how can I contact them?
El Pollo Loco is located at 12909 Harbor Blvd, Garden Grove, CA 92840. You can contact them by phone at +1 714-530-9715 or email at epl5340@elpolloloco.com.
What dessert options are nearby that I can visit after dining at El Pollo Loco?
After your meal, you can visit Berry's on Top, a frozen yoghurt and ice cream shop located near El Pollo Loco, for a sweet treat.
Are there any convenient services near El Pollo Loco to enhance my visit?
Yes, nearby are services such as The UPS Store 6803 for shipping and printing, and Rite Aid for pharmacy and convenience needs, making it easy to run errands before or after dining.
Is there a driving school close to El Pollo Loco where I can take lessons?
Yes, A1 Driving and Traffic School, a specialty driving school, is located near El Pollo Loco in Garden Grove.