Business Details
About
Fast Food RestaurantMexican Restaurant
Chipotle Garden Grove Promenade is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.8
346 reviews
5 stars
173
4 stars
63
3 stars
39
2 stars
14
1 star
57
What are people saying?
AI-generated from recent customer reviews
Service Quality
Numerous customers reported rude and unhelpful staff, with many expressing dissatisfaction with the overall customer service experience.
Portion Sizes
Many reviews highlighted issues with stingy portion sizes, with customers feeling they received less food compared to other locations.
Food Quality
Feedback on food quality was mixed, with some praising the taste while others complained about undercooked ingredients and overall freshness.
Cleanliness
While some customers noted cleanliness, others pointed out issues such as dirty uniforms and unsanitary food handling practices.
Order Accuracy
Several customers experienced problems with incorrect orders, leading to frustration and disappointment.
- ASAllen S.Nov 1, 20251.0I never ever go this place , Saturday 11/1 at 8:00 pm , I ordered chicken bowl , no beans , I was so surprised with the size (portion) of the food , it was so little , very small , like a plate for 8years old kid , I asked if this is a kid’s size ? the guy told me no , if u want more we will charge extra , so ridiculous, I am wondering what they do will all the food left over , do they sell it next day or the employees or manager take home ? They charge me $15 for the food size must be $5 I wish I did not buy the food & left the place . Specially the employee was so rude & disrespectful . I have no stars , zero this was my last time .
- CCCourtneyOct 7, 20251.0Save yourself from the AWFUL service at this location and just go to the one on Euclid. I'd rather drive a little further than deal with the employees here. 10/07 @ around 12:45 pm - Wish I would've gotten the guy's name because he was the worst person I've ever encountered at any Chipotle location. He said that he was the top manager at that time. I ordered the same thing I ALWAYS order: white rice, steak, and everything but corn and sour cream. First thing he did was go for a scoop of corn and I said, "No thank you. Everything BUT corn and sour cream please." Because I didn't order exactly how he wanted me to (never been asked to list every condiment by any other location), he demanded I list everything. I decided to get out of there and went to the Euclid location where they had no problem whatsoever with my order (just like every other location but this one apparently). To the hiring manager: Please look at these Google reviews. What they tell me is that this location needs new staff or extra training. Horrendous service. Worst attitude. Awful awful awful
- 1C1966caprice Caprice1966Sep 22, 20251.0Horrible service, I see why this place is empty, employees are super rude chip on the shoulder, we will never return to this Chipotle, mssg to the one employee in the cashier if you do not want to work here pls go home stop ruining people's days you practically begged for the job, my girlfriend was with me and got so disgusted by their sour attitude that she asked me pls take me to eat somewhere else, so sad. 527pm 9/22/25
- LPLouis ParkSep 14, 20255.0Good portion for sure 100%, everyone chilled and nice.
- MAMartin ArguetaSep 14, 20251.0A worker just drop the meat in to a tortilla he don't give me a time to choose the meat. He tell me it he work fast but no body was on line waiting . They need to be better whit customers.
Frequently Asked Questions About Chipotle Mexican Grill
What are the operating hours of Chipotle Mexican Grill at Garden Grove Promenade?
Chipotle Mexican Grill at Garden Grove Promenade is open daily from 10:30 AM to 11:00 PM.
Where is Chipotle Mexican Grill Garden Grove Promenade located?
It is located at 9737 Chapman Ave, Garden Grove, CA 92841, United States.
What types of food does Chipotle Mexican Grill offer?
Chipotle offers customizable burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced and wholesome ingredients without artificial colors, flavors, or preservatives.
Does Chipotle Mexican Grill offer pickup and delivery services?
Yes, Chipotle offers both in-store pickup and delivery services.
How can I order food online from Chipotle Garden Grove Promenade?
You can order online through their website https://order.chipotle.com/ or use the Chipotle app available on the App Store.
What payment options are accepted at this Chipotle location?
Chipotle Mexican Grill accepts credit cards and offers gift cards as well.
Is the Chipotle Mexican Grill at Garden Grove Promenade welcoming to the LGBTQ community?
Yes, this location is welcoming to LGBTQ individuals.
What nearby dining options can I find around Chipotle Garden Grove Promenade?
Nearby dining options include Wingstop for chicken, Blaze Pizza for pizza, Juice Brothers for smoothies and coffee, and Panda Express for Asian cuisine.
Are there any shopping centers or stores near Chipotle at Garden Grove Promenade?
Yes, nearby shopping options include The Promenade shopping center and Fallas discount store.
What other services and amenities are located close to Chipotle Mexican Grill Garden Grove Promenade?
Nearby amenities include a Bitcoin ATM (Bitcoin Depot), a car wash (Chapman Car Wash), and pet store (Collar & Leash Pet Shop).