While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Fullerton, CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Customers frequently reported poor service, including incorrect orders and unhelpful staff.
Food Quality
Many reviews highlighted inconsistent food quality, with complaints about cold food, small portions, and lack of flavor.
Cleanliness
While some customers noted cleanliness, others reported unsanitary conditions, particularly in the bathrooms.
Ordering Experience
The use of electronic ordering systems was criticized for causing delays and frustration among customers.
CB
Cristina Barbosa
Feb 17, 2026
5.0
I really like Bowls, it's simple, it's delicious and cheap.
JR
Joe Ramirez
Feb 16, 2026
3.0
Food is good, atmosphere is not the best
PB
Pipi Bikes
Jan 26, 2026
1.0
This store is horrible!!
They took money from my debit card without me being present this happened back on January 23rd
Be careful this is a fraud store, they cloned my debit card and charged me multiple times. I went to the store and they said can not help me.
I’m currently I'm scarleting this with corporate hope to get a resulution.
I don’t to want to be forced to escalate this even more. I need my $70 back ! Att Francisco Brenes
SF
Sara R. Folch
Jan 1, 2026
5.0
One dollar les for Senors , good service, very clean .
What are the opening hours of El Pollo Loco in Fullerton, CA?
El Pollo Loco is open every day from 10:00 AM to 10:00 PM.
Where is El Pollo Loco located in Fullerton?
El Pollo Loco is located at 200 E Orangethorpe Ave, Fullerton, CA 92832, US.
How can I order food from El Pollo Loco?
You can order food online through their menu at https://order.elpolloloco.com/menu/e-orangethorpe-ave-harbor-blvd or via the El Pollo Loco app available on the App Store.
What types of payment does El Pollo Loco accept?
El Pollo Loco accepts American Express, Discover, and Visa cards.
Does El Pollo Loco offer catering and drive-through services?
Yes, El Pollo Loco in Fullerton offers both catering and a drive-through service for your convenience.
What type of cuisine does El Pollo Loco specialize in?
El Pollo Loco offers fresh, authentic Mexican food, specializing in fire-grilled chicken prepared with a special marinade and herbs.
How can nearby shopping at Orangefair Marketplace complement a visit to El Pollo Loco?
After enjoying a meal at El Pollo Loco, you can visit Orangefair Marketplace nearby for shopping and visiting the farmers market for fresh produce and unique goods.
Are there nearby dining options like Blaze Pizza if I want variety around El Pollo Loco?
Yes, Blaze Pizza is close by offering pizza and American fast food, providing an alternative dining option near El Pollo Loco.
What fitness facilities are near El Pollo Loco for a post-meal workout?
Chuze Fitness and UFC GYM are nearby gyms where you can work out after enjoying your meal at El Pollo Loco.
Which nearby coffee shops can I visit before or after dining at El Pollo Loco?
The Coffee Bean & Tea Leaf is a nearby cafe where you can grab coffee or tea before or after your meal at El Pollo Loco.
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Certified February 22, 2026Yext Knowledge Graph
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