Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Fullerton,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- Accepts checksAvailable
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
4.2
569 reviews
5 stars
325
4 stars
129
3 stars
55
2 stars
24
1 star
36
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers reported inconsistent service, with some experiencing slow and inattentive staff, while others praised friendly and efficient service.
Food Quality
Feedback on food quality was mixed; some enjoyed fresh and tasty meals, while others complained about overcooked or improperly prepared chicken.
Cleanliness
Several reviews highlighted cleanliness as a positive aspect, though some noted issues with the overall cleanliness of the restaurant.
Order Accuracy
Many customers expressed frustration with incorrect orders and missing items, indicating a need for improvement in order accuracy.
Staff Professionalism
There were concerns about staff professionalism, with some customers noting unprofessional behavior and lack of attention from employees.
- SSSaraiOct 28, 20251.0La verdad, una pésima experiencia en este Pollo Loco. La empleada Nathaly estaba atendiendo con el pelo suelto, pestañas postizas enormes y una actitud nada profesional. Se veía descuidada y sin ninguna higiene, lo cual es inaceptable en un lugar donde se maneja comida. Además, andaba con el teléfono en la mano mientras trabajaba, lo que demuestra falta de interés y responsabilidad. Deberían poner más atención a quién contratan o al menos exigir limpieza, presentación y compromiso, porque da muy mala impresión y hasta da asco comer viendo eso.
- KVKevin VuSep 21, 20251.0Drive thru: ordered a double chicken bowl. Chicken was gummy then realized it was not cooked!!! Chicken was pink. Be careful ordering food from here!!
- RJRalph Pearson Jr.Sep 18, 20255.0Always makes my chicken just how I like it!!!
- MLMissing LinkAug 26, 20253.0Dirty place. .... But Natalie makes it hot hot HOT!!!! Right Ivan!
- FGfkn gotitAug 25, 20253.0Server told me they force an upsell by not offering small sizes at this location.
Frequently Asked Questions About El Pollo Loco
What are the operating hours of El Pollo Loco in Fullerton, CA?
El Pollo Loco in Fullerton, CA is open daily from 10:00 AM to 10:00 PM.
Where is El Pollo Loco located in Fullerton?
El Pollo Loco is located at 120 N Euclid St, Fullerton, CA 92832, USA.
Does El Pollo Loco offer delivery services?
Yes, El Pollo Loco offers delivery services to its customers.
Can I place an order online for El Pollo Loco in Fullerton?
Yes, you can place an online order at https://order.elpolloloco.com/menu/n-euclid-st-w-commonwealth-ave or through the El Pollo Loco app available on the Apple App Store.
What payment options are accepted at El Pollo Loco?
El Pollo Loco accepts American Express, Check, Discover, and Visa payments.
Does El Pollo Loco offer catering services?
Yes, El Pollo Loco provides catering services for events.
Is Wi-Fi available at El Pollo Loco?
Yes, El Pollo Loco offers free Wi-Fi to its customers.
How can I contact El Pollo Loco for inquiries or feedback?
You can contact El Pollo Loco by phone at +1 714-871-5852 or email at epl3453@wksusa.com.
What nearby restaurants could I visit before or after dining at El Pollo Loco?
Nearby restaurants include Greenhouse Café, Subway, Pizza Hut, Carl’s Jr., George’s Hamburgers, and Flame Broiler, offering a variety of cuisines from coffee and sandwiches to pizza and Korean dishes.
Are there any nearby amenities like car services or automotive repair close to El Pollo Loco?
Yes, nearby automotive services include Community Auto Repair Service, AutoZone, Cook's Tire & Tune, Commonwealth Car Wash, and Fullerton Car Wash Detail for your vehicle needs.