Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Fullerton,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
3.9
623 reviews
5 stars
293
4 stars
174
3 stars
54
2 stars
29
1 star
73
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported rude and inattentive staff, with several instances of poor service and lack of assistance.
Food Quality
Inconsistent food quality, with frequent complaints about overcooked chicken and small portions.
Cleanliness
Numerous reviews highlighted dirty tables and unsanitary conditions in the restaurant and restrooms.
Order Accuracy
Customers experienced issues with missing items in their orders, such as utensils and sauces.
Drive-Thru Experience
Mixed feedback on the drive-thru service, with some praising speed while others reported long waits and order mix-ups.
- BJBarbara JindraNov 7, 20251.0Am9ng other items, I ordered a chicken tostada salad at the drive through window. When it was handed to me I specifically asked if my salad dressing was included in the bag. The guy at the window said yes. I got home; there was no salad dressing. I had requested containers of red pico de gallo. What I got was green. This location just cannot get orders right. I went to the location, went in, and asked to speak with the manager on duty. She said that it shouldn't have happened, but offered no apology or remedy. I have had similar experiences in the past (3 to be exact), but never complained. I am done. The manager's unwillingness to even ask how she might remedy the problem was the final straw.
- JGJbarcelo GonzalezOct 23, 20251.0PESIMO servicio con mayúsculas los empleados son extremadamente groseros nada amables no tienen un buen servicio al cliente !!! No saben que gracias a los clientes cobran un cheke ??? Los clientes son prioridad y ellos no atienden nada bien ni amables ni ayudan en lo más mínimo al cliente !!! Te dejan ahí cómo si fuéramos invivibles por favor mejoren su servicio no volveré a ir a esa localidad
- DJDee JOct 9, 20255.0Drive thru was good!
- ADAlvaro DeLaCruzOct 2, 20251.0Twice I been here and same results. The chicken breast is overcooked and no flavor.
- SSSpeedfastSep 16, 20251.0I am a delivery man. I stood in the pickup area of this store for 20 minutes and no one paid attention to me until I couldn't stand it anymore and shouted "Hello". Then someone came to talk to me. Then I waited for another 10 minutes before my order was completed.
Frequently Asked Questions About El Pollo Loco
What are the regular operating hours of El Pollo Loco in Fullerton?
El Pollo Loco is open Monday through Saturday from 9:30 AM to 11:00 PM, and on Sunday from 9:30 AM to 11:00 PM.
Does El Pollo Loco offer delivery or online ordering?
Yes, you can order online through their official order link or use the El Pollo Loco app available on the App Store for delivery and pickup options.
What types of payment does El Pollo Loco accept?
El Pollo Loco accepts American Express, Discover, and Visa credit cards.
Where is El Pollo Loco located in Fullerton?
El Pollo Loco is located at 501 N Placentia Ave, Fullerton, CA 92831, United States.
What kind of cuisine does El Pollo Loco serve?
El Pollo Loco serves authentic Mexican cuisine with a focus on fire-grilled chicken and handmade fresh ingredients like guacamole and salsas.
Does El Pollo Loco offer catering services?
Yes, El Pollo Loco provides catering services for events and gatherings.
Is there free Wi-Fi available at El Pollo Loco?
Yes, free Wi-Fi is available for customers at El Pollo Loco.
Are there any nearby dining options close to El Pollo Loco?
Yes, nearby dining options include Sonic Drive-In Fullerton, In-N-Out Burger, Leadbelly's Barbecue, and Juicyladas Cantina, providing a variety of food choices around El Pollo Loco.
What nearby attractions can I visit before or after dining at El Pollo Loco?
You can visit Knott's Soak City Buena Park, which is a park and active life destination nearby, offering fun activities to enjoy before or after your meal.
How can nearby locations like ARCO or Sams Club be useful when visiting El Pollo Loco?
Nearby places like ARCO and Sams Club are convenient for fueling your vehicle or shopping, making it easy to combine errands with your visit to El Pollo Loco.