El Pollo Loco

Reviews

• YP

  Yanci Panameno

  Jan 5, 2026
  5.0
  By far this location is outstanding. I ordered online, but as soon as I walked in, I was acknowledged. Stephanie took her time to ask me if I had placed an order online and assured me that my order would be coming shortly. And it sure did. Stephanie was very kind and helpful. She had a smile the entire time and she offered napkins and salsa. Thank you Stephanie 😊
• TT

  Tiffany

  Dec 22, 2025
  1.0
  Worst experience. The chickens are way too dry.
• AG

  Annette Green

  Dec 21, 2025
  3.0
  Got a children's chicken meal in the drive thru. They neglected to ask if I wanted salsa and I forgot to mention it but I was hopeful that there would be some in the bag because I thought it was standard. There was no salsa, which is very disappointing because I had nothing in which to dip my little burritos, that I make with the chicken and the tortillas. One piece of chicken was old and shriveled so much of the meat was stuck to the skin. For someone like me who doesn't eat the skin, that takes quite a bit of the chicken away from my meal. The tortillas were not as soft as they should be. I've included a picture of a large, hard, crunchy piece. It also would be nice if they would fill the drink all the way. This is my 2nd EPL strikeout this month. When I called to talk to the manager about these problems, he told me to save my receipt so they could give me $5 off on my next visit. UPDATE: The poor service of this location leaves me speechless. I sat at the window to pick up window for roughly 15 minutes. A worker told me it was time to change shifts. Well for heaven's sake, find a different technique to switch over, because those of us in line should not be punished because we happen to come at the shift change. This was my follow-up visit with $5 off because of poor service 2 days before. I ordered 2 things: a quesadilla and the same 2 piece chicken kid's meal. I was sure they would do a great job because this was, in essence, a replacement meal. Wrong wrong wrong. Besides the long wait, he tried to send me off without giving me my drink and I had to remind him of salsa. This time, I did receive 2 packs of flour tortillas . Too bad I neglected to check the rest of the order until I got home. I can't believe I'm saying this, but the side order of rice was nowhere to be found and I live too far from that location to go back for it. I'm happy to say the tortillas for the chicken were nice and soft! But the chicken was still overcooked to the point where I cannot peel the skin off because the meat is stuck to it. At least for the last couple months, the chicken legs are so small there's very little meat to start with. The quesadilla was overcooked to the point where the tortilla was crunchy. I don't know about the rest of you, but I don't find it appealing so I end up breaking the crunchy part off and throwing it away. The drink was again, in my opinion, not filled. I base my opinion on decades of full cups. Unfortunately, I threw this receipt away because I foolishly assumed they would bend over backwards to make sure my order was correct, this time. I still can't believe they didn't pack my side dish! The reason I'm still going to this location is because it's on my way home, but I might rethink it at this point. Please see photos below.
• DM

  Dr3w McDonald

  Dec 7, 2025
  1.0
  Ordered a quick pick up dinner online only to find there dinning room was closed. The only way to get our order was to wait in a very long drive through line fully defeating the purpose of ordering ahead for pick up. We weren’t the only disappointed customer at the door either. Ended up waiting for twenty minutes. Won’t be coming back to this location, it’s a shame because the food is so good but the service is horrible here. Edit: was given zero gravy with our mashed potatoes and asks for two different salsa that we were only given one of. Can’t believe it got worse
• FF

  fanx7

  Dec 2, 2025
  3.0
  Let me order on mobile even tho they are under construction. Made me go through drive thru longest wait spent 20 min in line while my food got cold, pretty damn annoying

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