Charleys Cheesesteaks

Reviews

• MA

  Martin Ayala

  1 day ago
  2.0
  Unbelievable how slow they are. 20-30 minutes for a meal.
• LL

  lilma0125

  1 day ago
  1.0
  I watched the manger make huge sandwiches for others and barely filled half of mine then just spread it with her hand. Truly disappointed as a first timer here
• DA

  Diego Arciniegas

  Apr 4, 2026
  2.0
  They need adult supervision. They were busy talking to a friend instead of helping customers, when they finally helped me They took another 15 min playing around before they start making my cheesesteak sandwich. Very unprofessional and frustrating.
• MO

  Mario Ortega

  Apr 3, 2026
  5.0
  Good food for sure, service is above and beyond though. I bought a battery pack from the main exchange and forgot it after having a long day. I arrived the next day certain that I’d have to buy another battery pack but thankfully the employees saw, saved, and returned it to me.
• KC

  Karla Camacho

  Mar 28, 2026
  1.0
  I’m extremely disappointed with the service at Charleys Philly Steaks. The environment feels toxic, unprofessional, and honestly unacceptable. Agustin, who is usually there on Sundays, is consistently rude—not only to customers but also to young employees. Making comments like “no sirve para nada” is completely disrespectful. On top of that, he makes orders incorrectly, takes long breaks, and seems disengaged while giving special treatment to others. Suzie is also very unprofessional. She has a negative attitude, makes rude facial expressions, and handles situations poorly, especially with employees. This kind of behavior creates a hostile work environment and reflects badly on the business. Another employee, Kiyah, behaves in a way that is inappropriate for a workplace, which further adds to the uncomfortable atmosphere. Overall, this location needs serious improvement in management and professionalism. Not everyone is suited for a supervisor role, and it clearly shows here. On the other hand, the team at Taco Bell—especially Santiago and Anna—provide a completely different experience. They are welcoming, positive, and actually make customers feel valued. This Charleys location needs accountability and change.