Fast Food RestaurantBurger JointAmerican RestaurantCheckers Drive-In Restaurants, Inc
As the leaders in drive-thru for over 30 years Checkers & Rally’s locations are currently open and ready to serve our guests. We can provide our guests with the additional safety of an enclosed kitchen and limited personal contact – whether you choose to drive up, order ahead online, or have our food delivered. In response to concerns around the Coronavirus we have closed the few dining rooms that exist in the Checkers & Rally’s system and are limiting the number of people on our patio and at our walk-up windows. We are reinforcing our policies, including frequent and proper handwashing, along with the proper utilization and changing of gloves as we continue to serve our guests.
Numerous reviews highlighted poor customer service, with staff being rude, unprofessional, and unresponsive to customer needs.
Food Quality
Food quality was inconsistent, with reports of items being overcooked, cold, or missing components from orders.
Value for Money
Many customers appreciated the pricing, noting that the food was reasonably priced for fast food, especially the fries.
Speed of Service
While some customers praised the quick service, others experienced long wait times and inefficiencies in order handling.
JV
Joshua Valentine
Jan 5, 2026
1.0
Man this place is really rough.
My first time I walked in I asked for a suggestion for a first time customer and he said he would not eat the food here. I left.
I heard good things from a friend so I thought I would try again. I ordered online pickup and went to go get my food and was waiting for 10 minutes, staff was just talking to each other not doing anything hiding from working.
Staff is very gross. No gloves while cooking or prepping food and manager guy looks like a slob that has not washed in months.
Place is dirty. Floor not swept tables messy. Wallpaper peeling off on the windows, I imagine some get into the food.
Food is always terribly overcooked. Fries had been sitting for what seemed like ages, its not worth your time or money.
Avoid this place. Taco bell is right next to it.
AY
Alan Yudenfreund
Jan 1, 2026
5.0
The food and service was very good.
AC
Aman Chahal
Dec 18, 2025
1.0
I came to this location to pick up a DoorDash order. One of the staff members was on the phone, and I asked twice about the order. She did not even acknowledge me at all, didn’t look at me, and didn’t respond. I understand being busy .but completely ignoring a delivery driver is unprofessional and wastes of
time. Customer service needs improvement, especially for delivery pickups.
ST
sterling thomas
Dec 18, 2025
2.0
food is hit and miss, good one day, dry or burnt the next. always getting my order wrong. But the new thing is paying for large and getting a small. Did that twice since pub burger special. then tried to take survey for free burger. that's also broke and borderline false advertisement .
.
AN
Amara Nunley
Nov 26, 2025
1.0
It's one day until Thanksgiving so I'm cooking and decided to get my kids this Rally's. By the way I said I would never come back to this location ever again. I ordered the $5 combo. I was asked to go to the front while they finished took another 15 mins. like my last visit. I get the food look in my bag there is no ketchup I drive off to find there are no fries. I come back now there's a long line I speak to JESSICA the meanager. She does not have any empathy. She just said well he only charged you for fry and drink. Now the issue became my fault not the employees mistake again. Instead of fining understanding she says well I can give you your money back. But asks for all the food back instead of just giving me a fry for the error so yes now I'm upset. But instead of compaction she smirks and shuts the window. I go in ask for her name several times she finally gives it and yes I'm more upset she brought me out of character again for her terrible customer service. She laughs and walks away because of how I am being treated. I say this to say if you come across JESSICA do know she is not in the best interest of the company. She is rude and lacks true customer service skills. I will be calling corporate and writing to whoever is in charge of her because this company will lose more customers with people like JESSICA running the business.
What are the operating hours for Rally's at 4020 W Shaw Ave on weekdays?
Rally's is open from 8:00 AM to 11:00 PM Monday through Saturday.
Is Rally's open on Sundays, and if so, what are the hours?
On Sundays, Rally's operates from 9:00 AM to 11:00 PM.
What services does the Rally's location at 4020 W Shaw Ave offer?
This Rally's location offers drive-thru and take out services.
What are some popular menu items at Rally's?
Famous Seasoned Fries, Big Buford, Baconzilla, and the All American Cheeseburger are some of the specialties at Rally's.
What payment options does Rally's accept at this location?
Rally's accepts American Express, Cash, Checks, Mastercard, and Visa.
How can I order food from Rally's online?
You can order online through their delivery page at https://order.checkersandrallys.com/menu/9807-west-shaw-ave or via DoorDash at https://www.doordash.com/store/637413.
What is the dress code when visiting Rally's at 4020 W Shaw Ave?
The dress code is casual.
Are there any nearby car wash services close to Rally's on W Shaw Ave?
Yes, West Shaw Car Wash and Jack's Car Wash are nearby, convenient if you want to clean your car before or after grabbing a meal at Rally's.
What other food options are available near Rally's at 4020 W Shaw Ave?
Nearby options include Taco Bell, Del Taco, Ono Hawaiian BBQ, and Mountain Mike's Pizza, offering a variety of cuisines close to Rally's.
Are there gas stations near Rally's at 4020 W Shaw Ave for customers needing fuel during their visit?
Yes, Valero, Gulf, and Chevron gas stations are nearby, making it convenient for customers to refuel their vehicles before or after dining at Rally's.