Pizza Factory

Reviews

• RR

  Rebecca Ramos

  2 days ago
  3.0
  It was ok..
• AM

  Ariana Medina

  Feb 19, 2026
  1.0
  I’m writing this review based on an uncomfortable experience I had at Pizza Factory recently. I arrived a little early to pick up my to go order. So I had to wait a bit and decided to stay and purchased a soda cup while I waited. I sat for about 5–10 minutes, which was completely fine!! I had no issue waiting!! However, during that time, the owner and his wife began arguing behind the counter. The argument escalated, and she stormed out of the restaurant with him following her outside to continue arguing in the parking lot. This left me alone inside the restaurant with no staff present, as they were the only ones there. Which to me felt very unprofessional and uncomfortable. When they eventually came back in, the tension was obvious. Items were being slammed around and tossed by the wife, the atmosphere was extremely awkward. When my order was finally ready and handed to me, the interaction felt annoyed and dismissive, as if my presence was an inconvenience. I understand that disagreements happen, but handling personal conflicts in front of customers and leaving the restaurant unattended is supposed to okay??? Absolutely not, very uncomfortable for some mid pizza in the end too..
• AM

  Araceli Medina

  Feb 19, 2026
  1.0
  Today is Lent, so we ordered a large cheese pizza. I was sitting right next to my fiancé when he placed the order and clearly heard him say large cheese pizza. He pays, gets back to the car, open the box -- it's pepperoni. Simple mistake, right? Apparently not. When my fiancé went back inside, the owner immediately got defensive and insisted he "specifically heard pepperoni." No apology...No attempt to fix it. Just ego. Instead of correcting the order and taking back the pizza we weren't going to eat, he argued back and forth like a child who refuses to admit they're wrong. Then he had the audacity to offer to sell us a $10 cheese pizza -- as if we should pay extra for his mistake. Asked for a refund and was hit with " I'm the owner and I can't do a refund on something that was YOUR mistake" It was arrogant, prideful, and completely unprofessional. The whole interaction screamed, "I care more about being right than keeping customers." If this is how the owner handles a simple mix-up, I can't imagine how he deals with real problems. We won't be back, and now I finally understand why the owner works ALL the time by himself, can't keep any employees or returning customers. Please go to the Pizza Factory on 7081 N Marks Ave for better food and customer service
• CP

  Carolyn P

  Feb 6, 2026
  5.0
  Pizza buffet is from 11-1:30. Was only $12.99 per person including drink and salad. Pizza and cheesy bread sticks were great! We got there right when it opened and nothing was set up, but someone asked which pizzas we wanted and made them right away. Restrooms and facility were clean. Would totally come back!
• CC

  Chooseeazy

  Feb 4, 2026
  3.0
  Good food just really slow service at the buffet