Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Numerous reviews highlighted poor customer service, including rude staff and long wait times.
Refill Policy
Customers expressed frustration over the lack of drink refills and the removal of self-serve soda machines.
Operational Hours
Many customers reported issues with the advertised 24-hour service, stating the location was closed during late hours.
Food Quality
Food quality was inconsistent, with complaints about cold items, incorrect orders, and poorly prepared meals.
Cleanliness
Several reviews mentioned unsanitary conditions and a lack of attention to cleanliness in the dining area.
CM
C Martinez
Feb 9, 2026
1.0
The location has the worst customer service. The people who are on the drive thru are the worst when you pull up to the speaker they don’t even greet you or ask if you are ready to order - they woman who took my order today yelled “WHATS YOUR CODE!?” I would complain to manager but she is just as bad as her staff.
CG
Carlos Garcia
Jan 30, 2026
1.0
Doesn't give out refills which is absurd. Every other McDonald's gives refills but not this one? Literally costs them pennies. Avoid this franchise at all costs.
NC
Nathalia Castro
Jan 25, 2026
1.0
Absolutely horrible, lazy, and very unprofessional service from whoever is working the night shift from 1/24-1/25. I checked too see if it was open on my phone and it said it was open 24 hours. I arrived thinking someone was going to take my order but no one answered. I pulled up to the window to see if anyone was inside and I saw one person cleaning so I just left because I felt bad. When leaving I saw four people, they saw my car and immediately ducked down thinking I wouldn’t see them. How lazy and unprofessional. Can’t even take one simple. Its just crazy to think you can’t take one simple order knowing you need that money. Without my money how will you get paid.
NN
Noah
Jan 14, 2026
3.0
What's the best way to
a) to much faster
b) no more worried
c) too much worried near
answer soon or or later
AT
Andrew and Nicole Thompson
Jan 8, 2026
1.0
They took all the soda machines out of the lobby, and will not give refills either. They tell you if you want a refill you have to pay for another drink. They also do not reduce the price of either the original drink or the refill.