McDonald's

3.5
1601 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
5645 E Kings Canyon Rd, Fresno, CA
93727, United States

Hours

Reviews

3.5
1,601 reviews
5 stars
579
4 stars
330
3 stars
275
2 stars
127
1 star
290

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Many customers reported issues with missing items or incorrect orders, leading to frustration and disappointment.

Service Quality

Feedback indicates a significant decline in service quality, with complaints about rude staff, slow service, and poor management.

Cleanliness

Several reviews highlighted cleanliness issues, particularly in restrooms and dining areas, affecting the overall dining experience.

Food Quality

While some customers praised the food, others reported receiving cold or stale items, indicating inconsistency in food preparation.

Atmosphere

The remodeled store received mixed reviews; while some appreciated the updates, others noted a decline in the welcoming atmosphere and service.
  • MW
    Michael Wells
    6 days ago
    5.0
    Been to this particular McDonald's several times, and they have always been good about getting orders out fast. The one time they swapped my order bag with someone else - I simply went through the drive thru again & they fixed it without hassle. That is how you win points. Another McDonald's near me is complete garbage, but this one is a winner! 🏆
  • MM
    Mike Mosley
    Nov 10, 2025
    1.0
    Twice in a row I had the worst service. I vowed last time I would not go back. I broke my bow and went back because I had a free item and ordered a ice tea to with it. The staff were rude, inefficient, and we're in over there head. When I pulled up to the first window they ignored me, so I went to pick up window and they asked my why I did not stop at the pay window, what a load since they didn't acknowledge me at all. Then it took them almost 10 minutes to get it together . The manager, I felt was confrontational. I love the unsweetened tea and its the closest McDonald's, I just have to get it somewhere else
  • TP
    Thomas Patton
    Oct 27, 2025
    1.0
    Forgot part of the orders.
  • BS
    benjamin salcedo
    Oct 21, 2025
    1.0
    This McDonald's used to be packed and the atmosphere was a plus, but ever since they upgraded the store the knew staff does not care. I live right down the street but would much rather drive to any farther locations due to the staff always being rude. I never speak to them due to the fact that I always purchase everything through the kiosk machine but the orders still take long. I can hear how they speak to the other customers in this store and it is awful I am glad we have the kiosk machines. This 15 minute wait here at the store all I hear is; staff yelling pretty loud at one another, arguing with customers over there awful mistakes, no type of respect, they keep asking people to verify orders like if the employees do not know how to work the system or check the computers, and it was just hard to eat at McDonald's for once in my life!
  • DM
    Doreen Martinez
    Oct 18, 2025
    5.0
    Got it quickly 👍

Frequently Asked Questions About McDonald's

What are the hours of operation for McDonald's at 5645 E Kings Canyon Rd, Fresno?

McDonald's at 5645 E Kings Canyon Rd, Fresno is open 24 hours a day, 7 days a week.

Does this McDonald's location offer drive-thru services?

Yes, this McDonald's location offers drive-thru services 24/7.