Brand Certified
El Pollo Loco
3.7(955 reviews)
Certified by El Pollo Loco • Feb 22, 2026
Business Details
3290 W Shaw Ave, Fresno, CA
93711, United States
Certified by El Pollo Loco • Feb 22, 2026
(559) 277-1323
Certified by El Pollo Loco • Feb 22, 2026
https://restaurants.elpolloloco.com/ca/fresno/3290-w-shaw-ave
Certified by El Pollo Loco • Feb 22, 2026
About
Certified by El Pollo Loco • Feb 22, 2026
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Fresno,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Certified by El Pollo Loco • Feb 22, 2026
Hours
Certified by El Pollo Loco • Feb 22, 2026
Reviews
3.7
955 reviews
5 stars
438
4 stars
187
3 stars
111
2 stars
58
1 star
161
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customer service experiences are inconsistent, with some staff being friendly and attentive while others are reported as rude and unprofessional.
Cleanliness Issues
Multiple reviews highlight significant cleanliness problems, particularly in restrooms and dining areas, with reports of dirty tables and unsanitary conditions.
Food Quality
While many customers enjoy the food, there are frequent complaints about food preparation inconsistencies, including dry or burnt chicken and incorrect orders.
Long Wait Times
Customers frequently mention long wait times for service and food, particularly during peak hours.
Pricing Concerns
Some customers feel that the prices are too high for the quality and portion sizes of the food.
- LLL. LandersFeb 11, 20265.0Gabe was very professional and and personable. He went over and beyond with his customer service.
- KJKe shon JohnsonFeb 8, 20265.0El Pollo Loco does it again ✌🏾
- KDKim DurginFeb 5, 20265.0Good service ...tostada salad 🥗 my vibe...used coupon, doubled up on the salad.
- JWJenn WildJan 11, 20265.0We went here on 1-9-26 at 6:35pm. Naomi B was our cashier. She was very friendly and attentive. She has a great personality and is management material. We will visit this location again.
- SSSuraj SurajJan 11, 20265.0Am taking time and leaving this review for Jeremy, I haven’t had experience like this before on drive through, he is master of what he is doing, great men with great personality and attitude, he deserves raise and i loved the way he elaborated their deals and gave me great quality of service and food, will definitely go buy from them, Thanks again Jeremy for your service i really appreciate it
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Certified February 22, 2026Yext Knowledge Graph
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