Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Fresno,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
3.7
938 reviews
5 stars
429
4 stars
185
3 stars
110
2 stars
57
1 star
157
What are people saying?
AI-generated from recent customer reviews
Service Issues
Customers frequently reported poor service, including rude staff and long wait times.
Cleanliness
Multiple reviews highlighted unsanitary conditions in the restaurant, including dirty tables and restrooms.
Food Quality
While some customers enjoyed the food, there were numerous complaints about inconsistent quality, including dry or burnt chicken.
Staff Performance
Some staff members received praise for their customer service, but overall, many reviews indicated a lack of professionalism and training among employees.
Order Accuracy
Several customers experienced issues with incorrect or incomplete orders, leading to dissatisfaction.
- HLHeather Lee3 days ago5.0Felix was excellent! The service is great here. I will definitely be back!!
- JTJuanita Torres4 days ago5.0I like the chicken tacos and guacamole but the prices are a bit high.
- ENErika NoguezNov 17, 20251.0Worst Pollo Loco, the place was dirty, the restroom was smelly and I found an insect inside a little cup of salsa verde (for my own sake I really hope it wasn't a roach). This was not my first visit to this restaurant but after this experience it's definitely the last.
- PAPeter ArmentaOct 19, 20251.0came in one day because me and my family like other locations but the manager here named felix held up service by picking fights with the other employees. My family and I were disgusted by him and wanted to chew him out like he did to the poor staff but instead chose to leave and never come to another El Pollo loco again. this location was subpar to others anyway. dirty.
- RGRiver GordonOct 17, 20251.0Poor staff attitude, self checkout kiosk is broken and they expect people to know that they have to press certain buttons to bypass the pin number because of notes on the machines that are not clear. Restrooms are broken. One restroom only. Bad customer service
Frequently Asked Questions About El Pollo Loco
What are the regular opening hours for El Pollo Loco in Fresno, CA?
El Pollo Loco in Fresno is open Monday through Saturday from 10:00 AM to 10:30 PM and on Sunday from 10:00 AM to 10:30 PM.
Does El Pollo Loco offer delivery service?
Yes, El Pollo Loco provides delivery service for your convenience.
Can I order El Pollo Loco's food online or via an app?
Yes, you can order online through their website or via the El Pollo Loco app available on the Apple App Store.
What payment options are accepted at El Pollo Loco?
El Pollo Loco accepts American Express, Discover, and Visa credit cards.
Where is El Pollo Loco located in Fresno?
El Pollo Loco is located at 3290 W Shaw Ave, Fresno, CA 93711, USA.
Does El Pollo Loco provide catering services?
Yes, catering is available at El Pollo Loco.
Does the El Pollo Loco location in Fresno have a drive-through service?
Yes, this El Pollo Loco location offers a drive-through service for quick and convenient pickup.
Is there free Wi-Fi available at El Pollo Loco?
Yes, free Wi-Fi is provided for customers at El Pollo Loco.
What shopping centers are near El Pollo Loco in Fresno?
Arbor Faire and Broadway Faire shopping centers are nearby, offering great options for shopping before or after your meal.
What other restaurants can I find near El Pollo Loco?
Nearby restaurants include Bobby Salazar's Taqueria, L&L Hawaiian, California Wok, Chinese Gourmet Express, Buffalo Wild Wings, and McDonald's, giving you plenty of dining choices in the area.