Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Fresno,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
3.7
950 reviews
5 stars
434
4 stars
187
3 stars
111
2 stars
58
1 star
160
What are people saying?
AI-generated from recent customer reviews
Cleanliness
Multiple customers reported unsanitary conditions, including dirty restrooms and dining areas, with some mentioning insects and unclean tables.
Service Quality
Customer service experiences were inconsistent, with some staff being praised for their friendliness while others were described as rude and unprofessional.
Food Quality
While many customers enjoyed the food, there were complaints about food preparation inconsistencies, including dry chicken and incorrect orders.
Wait Times
Several reviews noted long wait times for food, both in the drive-thru and for in-store orders, leading to customer frustration.
- JWJenn Wild1 day ago5.0We went here on 1-9-26 at 6:35pm. Naomi B was our cashier. She was very friendly and attentive. She has a great personality and is management material. We will visit this location again.
- SSSuraj Suraj1 day ago5.0Am taking time and leaving this review for Jeremy, I haven’t had experience like this before on drive through, he is master of what he is doing, great men with great personality and attitude, he deserves raise and i loved the way he elaborated their deals and gave me great quality of service and food, will definitely go buy from them, Thanks again Jeremy for your service i really appreciate it
- ASAllen SDec 31, 20255.0Pollo Loco has the best chicken ever. Maybe even more amazing is the consistency of tasty moist chicken across multiple locations. I have visited several Pollo Loco restaurants from San Diego to Napa California and had great food each time. Multiple visit in Napa San Diego and Fresno. My “go to” menu item is the two piece thigh and drum stick with two sides, two tortillas and a soft drink. Every visit was a five star meal including this lunch in Fresno on Shaw avenue December 2025. Simply a great meal.
- PLPush LogisticsDec 28, 20251.0Several times I've come to this location and gotten trash for food.
- PPPamela PruettDec 1, 20251.0Staff member on their phone in the kitchen. Restrooms are FILTHY… like they’ve not been cleaned in months. Avoid this location. Management doesn’t seem to care.
Frequently Asked Questions About El Pollo Loco
What are the regular opening hours for El Pollo Loco in Fresno, CA?
El Pollo Loco in Fresno is open Monday through Saturday from 10:00 AM to 10:30 PM and on Sunday from 10:00 AM to 10:30 PM.
Does El Pollo Loco offer delivery service?
Yes, El Pollo Loco provides delivery service for your convenience.
Can I order El Pollo Loco's food online or via an app?
Yes, you can order online through their website or via the El Pollo Loco app available on the Apple App Store.
What payment options are accepted at El Pollo Loco?
El Pollo Loco accepts American Express, Discover, and Visa credit cards.
Where is El Pollo Loco located in Fresno?
El Pollo Loco is located at 3290 W Shaw Ave, Fresno, CA 93711, USA.
Does El Pollo Loco provide catering services?
Yes, catering is available at El Pollo Loco.
Does the El Pollo Loco location in Fresno have a drive-through service?
Yes, this El Pollo Loco location offers a drive-through service for quick and convenient pickup.
Is there free Wi-Fi available at El Pollo Loco?
Yes, free Wi-Fi is provided for customers at El Pollo Loco.
What shopping centers are near El Pollo Loco in Fresno?
Arbor Faire and Broadway Faire shopping centers are nearby, offering great options for shopping before or after your meal.
What other restaurants can I find near El Pollo Loco?
Nearby restaurants include Bobby Salazar's Taqueria, L&L Hawaiian, California Wok, Chinese Gourmet Express, Buffalo Wild Wings, and McDonald's, giving you plenty of dining choices in the area.