Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Fresno,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
3.8
989 reviews
5 stars
465
4 stars
199
3 stars
125
2 stars
53
1 star
147
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers reported inconsistent food quality, with some experiencing dry or burnt chicken, while others praised the freshness and flavor of certain dishes.
Customer Service
Service quality varied significantly; some customers had positive interactions with friendly staff, while others faced rude service and long wait times.
Cleanliness
Multiple reviews highlighted issues with cleanliness, including dirty tables and unsanitary conditions in the restaurant.
Order Accuracy
Several customers noted problems with order accuracy, including missing items and incorrect orders, leading to frustration.
Value for Money
While some customers felt the food was overpriced for the quality received, others appreciated the value of certain meal options.
- PCPilar CaballeroNov 12, 20255.0So this is my husbands go-to for dinner when he wants chicken. Chicken is so good. Not oily nut authentic. Seasoned just right. So never fails, they forgot my tortillas twice in a row.
- PGPhilip GarciaOct 26, 20251.0Horrible chicken was all dried out avocados were soggy on a Sunday around 3:00 to 4:00 not good for business managed to get to the employees and did nothing about it no problem at all just don't come back again and spread the word you know you couldn't have spent $32 on a chicken salad and two crunchy chicken tacos and for the rice to be hard okay I mean hard like it's been sitting at the bottom of the pan for hours and I bet when they have their lunch they do not serve themselves those portions of the items really sucks how this fast food industries becoming people just don't care no more if you're charging a good amount of money for your food give your customer quality food not the bottom of the pan you need to change this up soon because practicing a business like this could certainly put you upside down
- CLcaib legnaOct 6, 20255.0Solo llegue y rapidisimo ya estaba comiendo
- NMNaomi MoralesOct 4, 20251.0I have tried to give this location so many opportunities but every time i go they always forget something.. I ordered the 8 piece family meal with a side of chips and guacamole.. They forgot my chips and the guacamole was sour already.. nasty..
- RMReena MerinoSep 29, 20251.0Terrible customer service placed online order wasn't ready when I got there so I waited bc I didn't mind, but the workers started asking each other where my bowl went bc the cook had already made it but couldn't figure it out when I asked how long the person helping me shrugged his shoulders and they still weren't working on making my order or giving me anything, until I raised my voice and asked them when my food would be done they didn't acknowledge or help me really besides asking my name and shrugging shoulders at me, crew seem to have issue with each other person taking orders looked like she was on something.
Frequently Asked Questions About El Pollo Loco
What are the regular operating hours of El Pollo Loco in Fresno?
El Pollo Loco in Fresno is open every day from 10:00 AM to 10:00 PM.
Does El Pollo Loco offer delivery services?
Yes, El Pollo Loco provides delivery services for your convenience.
What types of payment methods are accepted at El Pollo Loco?
El Pollo Loco accepts American Express, Discover, and Visa credit cards.
Where is El Pollo Loco located in Fresno?
El Pollo Loco is located at 4865 E Cesar Chavez Blvd, Fresno, CA 93727, USA.
Can I order food online from El Pollo Loco?
Yes, you can place orders online via their official website or through the El Pollo Loco app.
Does El Pollo Loco have catering and drive-through options?
Yes, El Pollo Loco offers catering services and has a drive-through for easy pickup.
Is Wi-Fi available at El Pollo Loco?
Yes, free Wi-Fi is available at this location for customers.
Which nearby car wash services can I visit close to El Pollo Loco?
Ride & Shine Express Car Wash and Red Carpet Car Wash are nearby, convenient for cleaning your car before or after dining.
Are there any nearby financial or ATM services near El Pollo Loco?
Yes, nearby financial services include Coinme, LibertyX Bitcoin ATM, RockItCoin Bitcoin ATM, and Chase Bank with ATM facilities available for your transactions.
What nearby convenience stores are near El Pollo Loco when I need quick snacks or gas?
You can find ampm and ARCO nearby, both offering convenience store items, coffee, and gas services.