While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Fresno,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Mixed reviews on food quality; some enjoyed the taste while others found it lacking flavor or overcooked.
Customer Service
Customer service experiences varied widely, with some praising staff for friendliness and helpfulness, while others reported rudeness and poor service.
Cleanliness
Multiple reviews highlighted issues with cleanliness, particularly in the bathrooms and dining area.
Order Accuracy
Several customers reported issues with incorrect orders and missing items, leading to dissatisfaction.
WR
Walter Rowan
2 days ago
5.0
Romena was very professional always...been going here since 2007 tonite very professonal DRIVE THRU
KK
Ken
Feb 15, 2026
3.0
3/5 Because years ago my Mother and I went to El Pollo Loco for an AVOCADO chicken Salad. With Avocado as a main in the salad. We got the salads, with I'm talking one avocado cut in half, if that. I know some companies don't wanna pay for avocado because I hear they're expensive, but you can't have it in the name of an item and be stingy with it. You also charge $12-$15 for the salad.
Fast forward to 2026, I ordered the Mexican Caesar Salad, almost same thing, few pieces of chicken, this time not even half of an avocado. No exaggeration, it was half of a half. Not acceptable to me. I still like El Pollo Loco, I enjoy every now and then, just tired of them doing that. No other place that I know of, does that with avocado. Even Subway gives you more lol. Service was great, there was a lil mix up, and the ladies opened the door and handed me my order instead of making me get in my car and go through the drive thru for it. Didn't know they had closed yet. I appreciate things like that. Overall not horrible but doesn't get me up and excited to go to El Pollo Loco. The app is cool, got a deal, which helps a bit.
Taste of the food was decent, just would like a lil more food in my salad is all. God Bless!
JJ
J.
Dec 19, 2025
5.0
Street corn bowl is off the hook! 👌
DL
David Lindsay
Nov 28, 2025
4.0
The food here don’t really have no taste or flavor very disappointing
NH
Nathaniel Hayes
Nov 18, 2025
5.0
My first time trying this establishment and it wasn't disappointing. I enjoyed the crunchy chicken taco and the queso was very tasty. I look forward to my next visit. Also I wanna thank the general manager, she was extremely nice and helpful. To often I find service jobs occupied by individuals who dont like interacting with people. This was not the case here, I didn't get her name but Great job!
What are the opening hours of El Pollo Loco in Fresno, CA?
El Pollo Loco is open Monday through Saturday from 9:30 AM to 11:00 PM and on Sunday from 10:00 AM to 10:30 PM.
Does El Pollo Loco offer delivery services?
Yes, El Pollo Loco provides delivery service for customers.
Can I order food from El Pollo Loco through their app?
Yes, you can order food using the El Pollo Loco mobile app available on the Apple App Store.
What types of payment does El Pollo Loco accept?
El Pollo Loco accepts American Express, Visa, Discover, and checks as payment methods.
Where is El Pollo Loco located?
El Pollo Loco is located at 4188 N Blackstone Ave, Fresno, CA 93726, USA.
Does El Pollo Loco provide catering services?
Yes, El Pollo Loco offers catering services to its customers.
Is there free Wi-Fi available at El Pollo Loco?
Yes, El Pollo Loco offers free Wi-Fi for customers.
Which nearby establishments can I visit before or after dining at El Pollo Loco?
Nearby you can visit Serranos Furniture Fresno, Jackson Hewitt Tax Service, or Citibank for shopping and financial services.
Are there convenience stores or gas stations close to El Pollo Loco?
Yes, Valero Gas Station and 7-Eleven convenience stores are located near El Pollo Loco, convenient for fueling up or quick shopping.
What other dining options are available near El Pollo Loco?
Nearby dining options include Cafe Leon Mexican Restaurant, Kaya Restaurant (Korean cuisine), Pizza Hut, and La Perla Tapatia Taqueria for a variety of tastes.
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