El Pollo Loco

4.1
956 reviews
Get DirectionsCallWebsite

Business Details

6499 N Blackstone Ave, Fresno, CA
93710, United States
(559) 431-3270
https://restaurants.elpolloloco.com/ca/fresno/6499-n-blackstone-ave
GoogleFacebook

About

Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Fresno,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.

Details

  • DeliveryAvailable
  • Drive-throughAvailable
  • [Free/Paid] wi-fiNot available

Location

El Pollo Loco
6499 N Blackstone Ave, Fresno, CA
93710, United States

Hours

Reviews

4.1
956 reviews
5 stars
485
4 stars
227
3 stars
134
2 stars
36
1 star
74

What are people saying?

AI-generated from recent customer reviews

Food Quality

Mixed reviews on food quality; some praised the chicken and salads while others complained about dry or old food.

Service Issues

Numerous complaints about poor customer service, including rude staff and incorrect orders.

Cleanliness

Several customers noted that the restaurant was dirty, with unclean tables and floors.

Pricing Concerns

Customers expressed dissatisfaction with pricing, feeling that portions did not match the cost.

Positive Experiences

Despite the negatives, many customers enjoyed their meals and appreciated friendly staff at certain locations.
  • AC
    Antonina Cardinalli
    Nov 14, 2025
    1.0
    What kind of a restaurant that has Mexican street tacos not offer limes or lemons any longer to go with those. You cannot have street tacos without limes or lemons. I was told that they no longer serve those because of the cost to the business. That is absolutely ludicrous and ridiculous! This will be the last time I ever go to El Pollo Loco.
  • EM
    Elvin Mendoza
    Nov 11, 2025
    3.0
    The food is pretty good, but it's often very full and as a result not the cleanest. It's good for a quick bite, but don't bring your family. The last time I went they took almost an hour to get out the food for my family of 4. While it is wheelchair accessible it's not the easiest to navigate in a wheelchair.
  • NA
    No Name given Abhishek
    Nov 1, 2025
    1.0
    I kept on calling the employee but no one came at the counter 0 stars for long wait time and 0 stars for bad customer service
  • TB
    Tracy Barrett
    Oct 21, 2025
    2.0
    After this last visit I won't be going back EVER!! $50.00 FOR 3 BOWLS ARE YOU SERIOUS. worst part was the rice sucked so bad and the chicken was tiny dry bits. Really ,really upset. I use to go atleast 1 x a week . I'm done
  • RR
    ROAD RUNNER
    Oct 18, 2025
    5.0
    Pollo bowl combo for $6 my go to on a budget that still satisfies
Read more reviews on Google

Frequently Asked Questions About El Pollo Loco

What are the opening hours of El Pollo Loco in Fresno?

El Pollo Loco in Fresno is open from 9:30 AM to 10:00 PM Monday through Sunday.

Does El Pollo Loco offer delivery services?

Yes, El Pollo Loco offers delivery services to customers in the Fresno area.