Chipotle Mexican Grill

3.9
655 reviews
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About

Fast Food RestaurantMexican Restaurant
Chipotle West Shaw is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
4424 W Shaw Ave, Fresno, CA
93722, United States

Hours

Reviews

3.9
655 reviews
5 stars
333
4 stars
144
3 stars
63
2 stars
30
1 star
85

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unprofessional behavior from staff, leading to a negative dining experience.

Food Quality

Several reviews mentioned issues with food freshness, portion sizes, and overall taste, with some customers experiencing food poisoning.

Cleanliness

The restaurant was frequently noted as dirty, with unclean tables and unsanitary food handling practices.

Service Speed

While some customers appreciated the fast service, others complained about long wait times and being short-staffed.

Mixed Reviews

Despite the negative feedback, some customers praised the food quality and friendly staff, indicating a divide in experiences.
  • ML
    Monica Lecompte
    Dec 31, 2025
    5.0
    Professional customer service here! So helpful. Food was excellent! Thank you!
  • ZM
    Zeny Misal
    Dec 29, 2025
    1.0
    This place is messy and employees are rude.
  • BB
    Bill b
    Dec 21, 2025
    1.0
    There were two female employees at the front counter one white girl and one Black girl. The Black girl was sweeping, and when I politely asked her to wash her hands before serving my food, both employees reacted rudely and unprofessionally. Serving food right after sweeping without washing hands is unacceptable. I also tried to be polite and asked the white girl, “How was your day?” Her response was, “I am closing, please leave,” which was extremely rude and unnecessary, especially since the store was still open at the time. The younger employee was the worst in terms of attitude. Neither employee was wearing a name badge. This happened on Saturday night around 10:00 PM. One of them repeated at least 10 times that they were closing at 10:30 PM, which was not true and appeared to be said just to rush customers out. There was a Black gentleman working in the back kitchen who seemed professional, but the front counter experience was very poor. This incident occurred on December 20, 2025. I hope management reviews this situation and takes appropriate action regarding hygiene standards, honesty, and customer service.
  • RF
    Ria Fig
    Dec 12, 2025
    5.0
    Love this place
  • MM
    Moe
    Nov 22, 2025
    1.0
    Got food poisoning after eating here. The food didn’t taste fresh, and a few hours later I was extremely sick. Really disappointed and won’t be coming back.

Frequently Asked Questions About Chipotle Mexican Grill

Where is Chipotle Mexican Grill West Shaw located?

Chipotle Mexican Grill West Shaw is located at 4424 W Shaw Ave, Fresno, CA 93722, USA.

What are the opening hours of Chipotle Mexican Grill West Shaw?

Chipotle West Shaw is open Monday to Friday from 10:30 AM to 11:00 PM, and on Saturday and Sunday from 10:30 AM to 10:00 PM.