Business Details
About
Fast Food RestaurantMexican Restaurant
Chipotle West Shaw is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.9
655 reviews
5 stars
333
4 stars
144
3 stars
63
2 stars
30
1 star
85
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported rude and unprofessional behavior from staff, leading to a negative dining experience.
Food Quality
Several reviews mentioned issues with food freshness, portion sizes, and overall taste, with some customers experiencing food poisoning.
Cleanliness
The restaurant was frequently noted as dirty, with unclean tables and unsanitary food handling practices.
Service Speed
While some customers appreciated the fast service, others complained about long wait times and being short-staffed.
Mixed Reviews
Despite the negative feedback, some customers praised the food quality and friendly staff, indicating a divide in experiences.
- MLMonica LecompteDec 31, 20255.0Professional customer service here! So helpful. Food was excellent! Thank you!
- ZMZeny MisalDec 29, 20251.0This place is messy and employees are rude.
- BBBill bDec 21, 20251.0There were two female employees at the front counter one white girl and one Black girl. The Black girl was sweeping, and when I politely asked her to wash her hands before serving my food, both employees reacted rudely and unprofessionally. Serving food right after sweeping without washing hands is unacceptable. I also tried to be polite and asked the white girl, “How was your day?” Her response was, “I am closing, please leave,” which was extremely rude and unnecessary, especially since the store was still open at the time. The younger employee was the worst in terms of attitude. Neither employee was wearing a name badge. This happened on Saturday night around 10:00 PM. One of them repeated at least 10 times that they were closing at 10:30 PM, which was not true and appeared to be said just to rush customers out. There was a Black gentleman working in the back kitchen who seemed professional, but the front counter experience was very poor. This incident occurred on December 20, 2025. I hope management reviews this situation and takes appropriate action regarding hygiene standards, honesty, and customer service.
- RFRia FigDec 12, 20255.0Love this place
- MMMoeNov 22, 20251.0Got food poisoning after eating here. The food didn’t taste fresh, and a few hours later I was extremely sick. Really disappointed and won’t be coming back.
Frequently Asked Questions About Chipotle Mexican Grill
Where is Chipotle Mexican Grill West Shaw located?
Chipotle Mexican Grill West Shaw is located at 4424 W Shaw Ave, Fresno, CA 93722, USA.
What are the opening hours of Chipotle Mexican Grill West Shaw?
Chipotle West Shaw is open Monday to Friday from 10:30 AM to 11:00 PM, and on Saturday and Sunday from 10:30 AM to 10:00 PM.
Does Chipotle Mexican Grill West Shaw offer pickup and delivery services?
Yes, they offer both in-store pickup and delivery services.
How can I order food from Chipotle Mexican Grill West Shaw online?
You can order online via their website at https://order.chipotle.com/ or through the Chipotle app available on the Apple App Store.
What kind of food does Chipotle Mexican Grill West Shaw serve?
They serve fast-casual Mexican cuisine including customizable burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, real ingredients.
Are there any loyalty programs available at Chipotle Mexican Grill West Shaw?
Yes, you can sign up for Chipotle Rewards to get exclusive offers and earn free food.
Is Chipotle Mexican Grill West Shaw LGBTQ-friendly?
Yes, the location welcomes LGBTQ customers and provides an inclusive environment.
What are some nearby fast food options around Chipotle Mexican Grill West Shaw?
Nearby you can find Popeyes® Louisiana Kitchen and Hammy’s Smash Burgers for other fast food options.
Are there any nearby places to shop or get beauty services near Chipotle Mexican Grill West Shaw?
Yes, nearby places include The Little Black Star 6 for fashion and California Hair and Nail for hair and beauty services.
What nearby landmarks or services could help customers visiting Chipotle Mexican Grill West Shaw?
Wells Fargo ATMs nearby provide convenient banking services, and RadioShack offers electronics and phone accessories near the restaurant.