McDonald's

3.8
1162 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
18962 Brookhurst Street, Fountain Valley, CA
92708, United States

Hours

Reviews

3.8
1,162 reviews
5 stars
517
4 stars
238
3 stars
197
2 stars
59
1 star
151

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported poor service, including rude staff, incorrect orders, and long wait times.

Food Quality

Many reviews highlighted inconsistent food quality, with complaints about cold or stale items and incorrect orders.

Customer Experience

While some customers praised friendly staff and good service, others expressed frustration with management and staff behavior.

Drive-Thru Problems

The drive-thru experience was frequently criticized for long waits, incorrect orders, and poor communication.

Promotions and Deals

Customers appreciated the app for discounts and deals, indicating a positive aspect of the ordering experience.
  • ZI
    Zoe ig
    Nov 10, 2025
    4.0
    we’ve come in a few times and lily ( I think her name is ) was really sweet and nice
  • ER
    Elli Roman
    Nov 1, 2025
    1.0
    Just dont go here. They are always claiming "a person called out". But if they are so disorganized by 1 person calling out, that is a huge management issue that they dont care to solve. I waited 20 minutes for them to acknowledge me AT THE COUNTER. My mobile order was placed at 8:53 am. But they never called my number, or asked if I was being helped until 9:10 am. When they did look my way, they found my order, took my bag that was ready to the back, then came out and gave it to me. It was cold. I said, this has vmbeen sitting there and it's cold. They responded with, we'll its busy and it will be another 20 minutes to remake everything. Absolutely ridiculous. Don't go here.
  • CM
    Cina Dean Moheimani
    Oct 29, 2025
    5.0
    Download the McDonald's app and you get some of the best prices and deals
  • VY
    Vitalii Yarmolenko
    Oct 16, 2025
    1.0
    I paid for the order, they couldn't find the order, I waited 20 minutes until they found the order, the manager was very rude in her response and there was not the slightest desire to be polite and help sort out the situation. This is not the first time, shame on McDonald's, before it was the most polite establishment, It's getting worse and worse
  • AV
    alejandro vazquez
    Oct 9, 2025
    1.0
    I recently tried the fries, and unfortunately, it was a disappointing experience. The fries were far from their potential, lacking the crispiness that I crave. It seems there's a need for some serious training in the kitchen to get the basics right. 🍟 The quality was definitely not up to par with what I expected, leaving much to be desired. I truly hope they can improve the preparation process soon. 🙏 #IceCoolFries #FoodReview #NeedsImprovement #RestaurantFail #TrainingNeeded

Frequently Asked Questions About McDonald's

What are the regular dining hours at McDonald's Fountain Valley?

McDonald's Fountain Valley is open from 6:00 AM to 10:00 PM every day of the week.

When is the drive-thru service available at this McDonald's location?

The drive-thru is open from 5:00 AM to midnight Sunday through Thursday, and until 1:00 AM on Fridays and Saturdays.