El Pollo Loco

4.2
660 reviews

About

Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Fountain Valley,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.

Details

  • DeliveryAvailable
  • Accepts checksAvailable
  • Drive-throughAvailable
  • [Free/Paid] wi-fiNot available

Location

El Pollo Loco
11025 Warner Ave, Fountain Valley, CA
92708, United States

Hours

Reviews

4.2
660 reviews
5 stars
387
4 stars
126
3 stars
71
2 stars
27
1 star
49

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers generally praised the food quality, particularly the grilled chicken, but some reported issues with dryness and incorrect orders.

Customer Service

Service quality varied; while many praised friendly and helpful staff, others reported rude behavior and mistakes with orders.

Cleanliness

Several reviews highlighted cleanliness issues, particularly in restrooms, while some locations were noted as clean and well-maintained.

Ordering Experience

The use of kiosks for ordering received mixed feedback, with some customers preferring human interaction and others finding the process efficient.

Pricing Concerns

Some customers expressed dissatisfaction with rising prices and portion sizes, feeling that value for money has decreased.
  • OP
    Olaf Pernitt
    5 days ago
    4.0
    Lobby is really small and you have to order using a kiosk, so we can no longer special order items with no cilantro, so we may not go back.
  • CM
    Christine McCartt
    Nov 27, 2025
    2.0
    This place is awful. I love El Polo Loco but this location will without a doubt me up your order. They always forget the dressing. When you make a request like no avocados due to severe allergies they will put on avocados. Take my advise and steer clear from the Warner/ Euclid location
  • MD
    Mark Desrocher
    Nov 12, 2025
    5.0
    Very good all a round 100% A+
  • FH
    Francisco Hernandez
    Nov 1, 2025
    4.0
    Food its good every body knows But restrooms need more attention on men's restroom no urinal people have to wait till toilet gets available . Please fix urinal
  • AG
    Ana Gan
    Oct 17, 2025
    3.0
    Not to clean

Frequently Asked Questions About El Pollo Loco

What are the regular operating hours of El Pollo Loco in Fountain Valley?

El Pollo Loco in Fountain Valley is open daily from 10:00 AM to 10:00 PM.

Does El Pollo Loco offer delivery services?

Yes, El Pollo Loco provides delivery service for customer convenience.