Subway

3.7
251 reviews

About

Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCaterer
Your local Fontana Subway® Restaurant at 16645 Sierra Lakes Parkway brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.

Details

  • Dine-inAvailable
  • Drive-throughNot available

Location

Subway
16645 Sierra Lakes Parkway, Fontana, CA
92336, United States

Hours

Reviews

3.7
251 reviews
5 stars
115
4 stars
37
3 stars
38
2 stars
21
1 star
40

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported inconsistent service, with some employees being friendly and accommodating while others displayed rudeness and poor attitudes.

Order Accuracy

Many reviews highlighted issues with order accuracy, including incorrect charges and failure to follow customization requests.

Food Quality

While some customers enjoyed fresh and delicious sandwiches, others noted that the food quality has declined, with complaints about old bread and soggy sandwiches.

Cleanliness

Several customers expressed concerns about cleanliness, mentioning unsanitary conditions and a messy sandwich-making area.

Staffing Issues

Customers noted that the locations often seemed understaffed, leading to slow service and overwhelmed employees.
  • BP
    Breanna Poncho
    6 days ago
    5.0
    Stopped by on my way home and Stephany was such a great help! She was super kind and provided excellent service!
  • AL
    angel lopez
    Nov 10, 2025
    5.0
    Stephanie was fast and good at listening. I was in and out very fast and sandwich was exactly what I ordered. Lobby was also well cleaned.
  • SH
    sonia p Hardy
    Nov 6, 2025
    5.0
    I stop by craving a tuna sandwich and I could tell there were "several phone /in large orders" before mine.. Rosa the worker..I call her "Super Women" cuz she handled everyone's order expeditiously with courtesy and great finesse!! Keep "Her" and give her a raise!!!
  • GG
    Gail
    Jun 21, 2025
    2.0
    Usually I come there once in awhile to buy lunch for me and my wife and typically there isn’t a problem or issue yet have had one or two issues at other Subways different locations over bad service. However, today is the first time I came across a bad service experience with the employee making our subs. Don’t get me wrong the food, subway sandwiches were made how I wanted it made even though I was trying to be polite and respectful, even tried to asked how was her day going?…yet I guess she had a hard time hearing or something was on her mind. She kept asking me to repeat myself louder which I felt like did she need to buy herself a hearing aid or what? Well at the of finishing making my subs which one was the meal of the day combo which came with a small drink and chips. Plus I had a separate sub which was the Boss. The main issue or problem I had more of was that the employee tried to overcharge me on my order. The order should had came out to $16.47 or something close to that if I upgraded the small drink to a medium which I thought she heard me say that. However, the employee tried to charge me $18.99?…which I refused to pay. I asked the employee what did she charge me and said, the meal of the day and the other sub plus a medium drink. If she was focused listening carefully and correctly and not trying to give me an attitude the employee would had got my order right. I told the employee my order again which was the meal of the day which came with a small drink however upside it to a medium drink not charge me a separated medium drink which cost me a few extra cents. I honestly felt back of my mind of the employee was trying to order something for herself and tried to charge me for it. In the end, if I had to walk out and go somewhere else for better quality service I might of done it yet all the other times I came there without issues or problems made the difference in me trying to stay clam and polite in trying to get correct order through the employees lack of not understanding or hearing me on what the order total should have came out to be or close to it of $16.47 something like instead of $18.99. Lastly, there shouldn’t be a issue in a simple order like ordering the meal of the day combo plus upside the small to a medium and a separate sub by itself that should have been easy to make and ring up if the employee was focused and listening without attitude that simple which explains my 2Stars review for today thanks.

Frequently Asked Questions About Subway

What is the address of Subway at Sierra Lakes Marketplace?

Subway is located at 16645 Sierra Lakes Parkway, Suite 110, San Bernardino, Fontana, CA 92336.

What are the operating hours for Subway at Sierra Lakes Marketplace?

Subway is open Monday through Friday from 7:00 AM to 10:00 PM, and on Saturday and Sunday from 8:00 AM to 10:00 PM.