McDonald's

3.6
1260 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
11663 Cherry Ln, Fontana, CA
92337, United States

Hours

Reviews

3.6
1,260 reviews
5 stars
514
4 stars
227
3 stars
197
2 stars
92
1 star
230

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers frequently reported cold, stale, or poorly prepared food, including issues with fries and chicken.

Cleanliness

The restaurant was often described as dirty, with unclean tables and restrooms, leading to a negative dining experience.

Service Issues

Many reviews highlighted poor customer service, including rude staff, long wait times, and incorrect orders.

Operational Problems

Customers experienced issues with the drive-thru hours, with reports of the location closing early or not taking orders despite being within operating hours.

Inconsistent Experience

While some customers reported positive experiences with quick service and friendly staff, these were overshadowed by numerous complaints about the overall management and service quality.
  • JG
    Jaime Galindo
    Nov 7, 2025
    5.0
    It's a nice quiet neighborhood. On my way between two of my work locations. Service was fast, accurate order. Handled the food with care.
  • LT
    Linda Torres
    Oct 31, 2025
    1.0
    Slow customers service I been waiting for 30 minutes in line and no one has taken my order this is insane you guys need to hire more people that know what there doing customer come 1st
  • SM
    S M
    Oct 26, 2025
    2.0
    6 fries on my grandson's kids meal " YOU GOT TO BE KIDDING " I saw the fries box super empty and I had to count it. The fries tasted stale and they were hard as if they were too old. My chicken wraps were horrible. The prices are too expensive for poor quality food. No one to take orders inside. Probably the next time we'll end up preparing our meals in the back. Best thing is to just cook delicious meals at home and less expensive!!.
  • JM
    Jonathan Morales
    Oct 25, 2025
    1.0
    A disgusting and filthy place full of employees who don't want to help. The restrooms are gross. Do not come here
  • NP
    nicholas pennington
    Oct 16, 2025
    1.0
    don’t stop here unless you have ample time; there’s a solid 75% chance the employees give your food to the wrong person, or just straight up forget about your order because they closed it out too early.

Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's in Fontana, CA?

McDonald's in Fontana is open daily from 5:00 AM to midnight, with extended hours until 1:00 AM on Fridays and Saturdays.

Does this McDonald's location have a drive-through service?

Yes, the McDonald's at 11663 Cherry Ln offers drive-through service, open from 5:00 AM to midnight on most days, extending to 1:00 AM on Fridays and Saturdays.