McDonald's

3.5
3333 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
10143 Sierra Ave, Fontana, CA
92335, United States

Hours

Reviews

3.5
3,333 reviews
5 stars
1,356
4 stars
596
3 stars
492
2 stars
259
1 star
630

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported poor service, including long wait times, incorrect orders, and unhelpful staff.

Food Quality

Many reviews mentioned cold, stale, or poorly prepared food, with specific complaints about fries and chicken nuggets.

Cleanliness

The dining area and bathrooms were often described as dirty and poorly maintained.

Customer Experience

Several customers expressed frustration with the overall experience, citing rude staff and lack of attention to customer needs.
  • JG
    javier jimenez gonzalez
    2 days ago
    1.0
    La atención es super mala cuando se viene a levantar una orden los trabajan pasan por el lado de uno y se les pide ayuda y no ponen cuidado y se tardan mucho tiempo en preparar las órdenes
  • DD
    Destinee
    Dec 28, 2025
    1.0
    This place was horrible. I do not recommend this one the fries had no seasoning and they gave me a bunch of salt packets and I poured the salt into it. It made my food salty, and the chicken sandwich doesn’t taste right
  • LL
    Leilani
    Dec 23, 2025
    5.0
    The staff was polite and friendly. The service was great.
  • JS
    Joe Sandoval
    Dec 21, 2025
    4.0
    The food is good and fresh the employees are nice and friendly
  • AR
    Andres Salvador Jauregui R
    Dec 19, 2025
    1.0
    TERRIBLE and unacceptable service. Do NOT recommend. Today, 12/18/2025, my experience at this McDonald’s was completely unacceptable. Out of four self-order kiosks, only one was working, and despite this, the staff refused to take our order at the front register, showing a clear lack of customer service. The food was not brought to our table, even though we were given a table number. When we finally picked it up, the food was cold and poor quality: fries with no salt and chicken nuggets with a stale, old taste. When we reported this, no real solution was offered—they simply reheated the food. We were also not given napkins. We asked for salt and buffalo sauce for a group of five people, and they only gave us one of each, without asking or showing any concern for proper service. The dining area was extremely dirty: stained tables, crumbs, and trash on chairs and seats. We had to move tables three times. This is not a staffing issue, it is poor organization and bad management. I also worked at McDonald’s, and I know these standards are not acceptable. Until this location truly improves its service, I do NOT recommend it. _______________ Ahora al Español: Servicio pésimo e inaceptable. No lo recomiendo. Hoy, 12/18/2025, la experiencia en este McDonald’s fue totalmente inaceptable. De 4 pantallas para ordenar, solo 1 funcionaba y aun así se negaron a tomar la orden en caja, lo cual demuestra una clara falta de atención al cliente. La comida no fue llevada a la mesa, pese a que nos dieron número. Cuando finalmente la recogimos, estaba fría y de muy mala calidad: papas sin sal y nuggets con sabor viejo/rancio. Al reportarlo, no ofrecieron ninguna solución real, únicamente la recalentaron. Además, no proporcionaron servilletas. Pedimos sal y salsa búfalo para 5 personas y solo entregaron una de cada una, sin preguntar ni mostrar interés por dar un servicio adecuado. El área interior estaba extremadamente sucia: mesas manchadas, migajas, basura en sillas y asientos. Tuvimos que cambiarnos de mesa tres veces. Esto no es falta de personal, es desorganización y mala gestión. Yo también trabajé en McDonald’s y sé que estos estándares no son aceptables. Hasta que este lugar realmente mejore su servicio, NO lo recomiendo.

Frequently Asked Questions About McDonald's

What are the regular operating hours of McDonald's at 10143 Sierra Ave, Fontana?

McDonald's is open daily from 5:00 AM to 3:00 AM.

When is the drive-thru service available at this McDonald's location?

The drive-thru is open every day from 5:00 AM to 3:00 AM.