Brand Certified
El Pollo Loco
3.8(1143 reviews)
Certified by El Pollo Loco • Mar 01, 2026
Business Details
16785 Sierra Lakes Pkwy, Fontana, CA
92336, United States
Certified by El Pollo Loco • Mar 01, 2026
(909) 355-9355
Certified by El Pollo Loco • Mar 01, 2026
https://restaurants.elpolloloco.com/ca/fontana/16785-sierra-lakes-pkwy
Certified by El Pollo Loco • Mar 01, 2026
About
Certified by El Pollo Loco • Mar 01, 2026
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Fontana,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Certified by El Pollo Loco • Mar 01, 2026
Hours
Certified by El Pollo Loco • Mar 01, 2026
Reviews
3.8
1,143 reviews
5 stars
531
4 stars
252
3 stars
124
2 stars
74
1 star
162
What are people saying?
AI-generated from recent customer reviews
Food Quality
Mixed reviews on food quality; some found it delicious while others reported issues like overcooked or incorrect orders.
Customer Service
Customer service received high praise, especially for staff members like Susy and Theresa, who were noted for their friendliness and helpfulness.
Cleanliness
Concerns raised about cleanliness in the dining area and restrooms, with multiple customers noting dirty conditions.
Pricing
Customers expressed mixed feelings about pricing, with some finding it too high for the quality received.
- MHMartin HarrisDec 18, 20251.0I specifically asked for no rice and extra beans inside of my bowl, my order was backwards hell of rice maybe a few beans, idk why but the chicken breast smells like dog food……well
- DCDemetra CunninghamDec 18, 20255.0Chicken was fresh and juicy.
- JSJunior SaavedraOct 10, 20251.0I ordered a guacamole chicken burrito and it was garbage straight trash nothing hur cabbage and beans hardly any chicken and sauce and I got squirted on buy this burrito got my shirt all dirty. A disgrace.
- SLSydney LeavittOct 8, 20255.0Very friendly and helpful. It was actually my first time at el pollo loco and it was a good experience 😝
- RSRobbie StonerOct 5, 20252.0This location charges a doller more for drinks then others. The lobby is always filthy. Go to a different location.
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Certified March 01, 2026Yext Knowledge Graph
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