El Pollo Loco

3.8
1137 reviews
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Business Details

16785 Sierra Lakes Pkwy, Fontana, CA
92336, United States
(909) 355-9355
https://restaurants.elpolloloco.com/ca/fontana/16785-sierra-lakes-pkwy
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About

Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Fontana,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.

Details

  • DeliveryAvailable
  • Drive-throughAvailable
  • [Free/Paid] wi-fiNot available

Location

El Pollo Loco
16785 Sierra Lakes Pkwy, Fontana, CA
92336, United States

Hours

Reviews

3.8
1,137 reviews
5 stars
528
4 stars
249
3 stars
126
2 stars
74
1 star
160

What are people saying?

AI-generated from recent customer reviews

Food Quality

Mixed reviews on food quality; some customers enjoyed the food while others reported issues like overcooked chicken and missing ingredients.

Customer Service

Customer service received high praise, particularly for staff members like Susy and Theresa, who were noted for their friendliness and helpfulness.

Cleanliness

Multiple complaints about cleanliness in the dining area and restrooms, with some customers describing the location as filthy.

Pricing

Customers expressed concerns about rising prices and perceived value, with some feeling the food was overpriced.

Order Accuracy

Several reviews highlighted issues with order accuracy, including missing items and incorrect orders.
  • KK
    Karmagirl222
    Nov 15, 2025
    3.0
    I went in to pick up an order, there were at least 6 employees working at the time, I stood at the counter for several minutes, none of the employees acknowledged or greeted me. Finally an employee came up and asked me what I needed, she seemed confused when I told her I was picking up an order. The food was fresh and my order was ready, but the customer service was really lacking here.
  • JS
    Junior Saavedra
    Oct 10, 2025
    1.0
    I ordered a guacamole chicken burrito and it was garbage straight trash nothing hur cabbage and beans hardly any chicken and sauce and I got squirted on buy this burrito got my shirt all dirty. A disgrace.
  • SL
    Sydney Leavitt
    Oct 8, 2025
    5.0
    Very friendly and helpful. It was actually my first time at el pollo loco and it was a good experience 😝
  • RS
    Robbie Stoner
    Oct 5, 2025
    2.0
    This location charges a doller more for drinks then others. The lobby is always filthy. Go to a different location.
  • AM
    Andres Muniz
    Sep 16, 2025
    5.0
    Do not like how there's a women's restroom and not men's restroom, 2 bathrooms one women's the other for everyone, what about if there's a girl in there and a man waiting for the restroom because its the only restroom for men and women.... horrible concept. Othere than that the food was good and service was great. Fix the restroom situation
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Frequently Asked Questions About El Pollo Loco

What are the regular operating hours of El Pollo Loco in Fontana?

El Pollo Loco in Fontana is open from 9:30 AM to 10:00 PM Monday through Friday, with extended hours until 10:30 PM on Saturdays and Sundays.

Does El Pollo Loco offer delivery services?

Yes, El Pollo Loco provides delivery services to customers in the Fontana area.