Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Fontana,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
3.8
1,140 reviews
5 stars
530
4 stars
249
3 stars
125
2 stars
74
1 star
162
What are people saying?
AI-generated from recent customer reviews
Food Quality
Mixed reviews on food quality; some customers enjoyed fresh and delicious meals, while others reported issues with overcooked or incorrect orders.
Customer Service
Customer service received high praise, particularly for staff members like Susy and Theresa, who were noted for their friendliness and helpfulness.
Cleanliness
Multiple complaints about cleanliness in the dining area and restrooms, with some customers noting that the location was often dirty.
Pricing
Customers expressed concerns about high prices, with some feeling that the value did not match the cost of the meals.
- MHMartin HarrisDec 18, 20251.0I specifically asked for no rice and extra beans inside of my bowl, my order was backwards hell of rice maybe a few beans, idk why but the chicken breast smells like dog food……well
- DCDemetra CunninghamDec 18, 20255.0Chicken was fresh and juicy.
- JSJunior SaavedraOct 10, 20251.0I ordered a guacamole chicken burrito and it was garbage straight trash nothing hur cabbage and beans hardly any chicken and sauce and I got squirted on buy this burrito got my shirt all dirty. A disgrace.
- SLSydney LeavittOct 8, 20255.0Very friendly and helpful. It was actually my first time at el pollo loco and it was a good experience 😝
- RSRobbie StonerOct 5, 20252.0This location charges a doller more for drinks then others. The lobby is always filthy. Go to a different location.
Frequently Asked Questions About El Pollo Loco
What are the regular operating hours of El Pollo Loco in Fontana?
El Pollo Loco in Fontana is open from 9:30 AM to 10:00 PM Monday through Friday, with extended hours until 10:30 PM on Saturdays and Sundays.
Does El Pollo Loco offer delivery services?
Yes, El Pollo Loco provides delivery services to customers in the Fontana area.
Can I place an order online or via an app?
Yes, you can order online through their website or use the El Pollo Loco app for convenient ordering.
What types of payment are accepted at El Pollo Loco?
El Pollo Loco accepts American Express, Discover, and Visa cards for payment.
Does El Pollo Loco offer catering services?
Yes, catering is available at El Pollo Loco for your events and gatherings.
Is there free Wi-Fi available at the El Pollo Loco in Fontana?
Yes, free Wi-Fi is available for customers at this El Pollo Loco location.
Does El Pollo Loco have a drive-through service?
Yes, this El Pollo Loco location features a drive-through for your convenience.
How can I contact El Pollo Loco in Fontana?
You can contact El Pollo Loco by phone at +1 909-355-9355 or email them at epl6020@elpolloloco.com.
What popular restaurants are located near El Pollo Loco in Fontana?
Nearby popular restaurants include Applebee's Grill + Bar, Panda Express, Subway, and Menchie's Frozen Yogurt, offering a variety of dining options.
Are there convenient stores or services near El Pollo Loco in Fontana?
Yes, nearby you can find Verizon, OneMain Financial, Petco Animal Supplies, and Lowe's Home Improvement for various shopping and service needs.
What wellness and beauty services are close to El Pollo Loco?
Nearby wellness and beauty services include Aterna Wellness, SL Aesthetics, Pure Intentions Med Spa, and Veronikstyles beauty salon.