While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Fontana,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Mixed reviews on food quality; some customers enjoyed fresh and delicious meals, while others reported issues with overcooked or incorrect orders.
Customer Service
Customer service received high praise, particularly for staff members like Susy and Theresa, who were noted for their friendliness and helpfulness.
Cleanliness
Multiple complaints about cleanliness in the dining area and restrooms, with some customers noting that the location was often dirty.
Pricing
Customers expressed concerns about high prices, with some feeling that the value did not match the cost of the meals.
MH
Martin Harris
Dec 18, 2025
1.0
I specifically asked for no rice and extra beans inside of my bowl, my order was backwards hell of rice maybe a few beans, idk why but the chicken breast smells like dog food……well
DC
Demetra Cunningham
Dec 18, 2025
5.0
Chicken was fresh and juicy.
JS
Junior Saavedra
Oct 10, 2025
1.0
I ordered a guacamole chicken burrito and it was garbage straight trash nothing hur cabbage and beans hardly any chicken and sauce and I got squirted on buy this burrito got my shirt all dirty. A disgrace.
SL
Sydney Leavitt
Oct 8, 2025
5.0
Very friendly and helpful. It was actually my first time at el pollo loco and it was a good experience 😝
RS
Robbie Stoner
Oct 5, 2025
2.0
This location charges a doller more for drinks then others. The lobby is always filthy. Go to a different location.