El Pollo Loco

3.9
1359 reviews
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Business Details

9171 Sierra Ave, Fontana, CA
92335, United States
(909) 356-9215
https://restaurants.elpolloloco.com/ca/fontana/9171-sierra-ave
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About

Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Fontana,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.

Details

  • DeliveryAvailable
  • Drive-throughAvailable
  • [Free/Paid] wi-fiNot available

Location

El Pollo Loco
9171 Sierra Ave, Fontana, CA
92335, United States

Hours

Reviews

3.9
1,359 reviews
5 stars
678
4 stars
290
3 stars
125
2 stars
63
1 star
203

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor service, including rude staff and long wait times, with some expressing frustration over incorrect orders.

Food Quality

Several reviews highlighted issues with food quality, including undercooked chicken and missing items in orders, while others praised the taste and freshness.

Cleanliness

Customers noted cleanliness issues, particularly with dirty tables and dining areas, although some mentioned that certain locations were clean.

Positive Experiences

Despite the negative feedback, there were numerous positive comments about friendly staff and good food, indicating some customers had satisfactory experiences.
  • IJ
    Inez Johnson
    Dec 27, 2025
    1.0
    I wanted a fresh, hot and tasty like most Pollo Loco locations. I figured a quesadilla would be good. I was wrong. The drive thru was busy. so going inside, the restaurant was so cold, no way to sit there. With over 5 people working, only order with a kiosk, no personal service here. About 15 minutes later, the food was handed to me without napkins or salsa available. By the time I got to the car my door was cold. I ate it, hungry. Disappointed yes. Will I go back? Dought for sure.
  • HM
    Hector Montoya
    Dec 6, 2025
    4.0
    Food is delicious, bathroom and dining room was clean.
  • WB
    Wendy Barber
    Nov 25, 2025
    5.0
    Always a go-to!
  • KM
    KING MIL'TON
    Nov 18, 2025
    2.0
    Aside from tha squshed dead rat that was out in tha parking lot greeting all tha customers going there.sorry to say🤔or am i🤔 I won't B back
  • MC
    Michael C****
    Sep 5, 2025
    1.0
    I’m beyond pissed. I ordered FOUR Double Chicken Bowls from El Pollo Loco and they only sent me THREE. How hard is it to get a simple order right? I paid full price and didn’t get what I ordered. Absolute trash service. If you can’t handle basic orders, don’t bother taking people’s money. Never again.
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Frequently Asked Questions About El Pollo Loco

What are the opening hours of El Pollo Loco in Fontana?

El Pollo Loco in Fontana is open daily from 10:00 AM to 11:00 PM.

Where is El Pollo Loco located?

The restaurant is located at 9171 Sierra Ave, Fontana, CA 92335, USA.