Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Fontana,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
3.9
1,355 reviews
5 stars
676
4 stars
289
3 stars
125
2 stars
63
1 star
202
What are people saying?
AI-generated from recent customer reviews
Order Accuracy
Multiple customers reported issues with incorrect orders and missing items.
Customer Service
Feedback indicates a mix of positive and negative experiences, with some staff being friendly and helpful, while others displayed rudeness and poor attitudes.
Cleanliness
Several reviews highlighted unsanitary conditions, including dirty tables and improper food handling.
Food Quality
Customers had varied experiences with food quality, with some enjoying the meals while others reported issues like burnt or undercooked chicken.
Speed of Service
Many customers appreciated the fast service, although there were complaints about delays and order mistakes.
- KMKING MIL'TON6 days ago2.0Aside from tha squshed dead rat that was out in tha parking lot greeting all tha customers going there.sorry to say🤔or am i🤔 I won't B back
- MCMichael C****Sep 5, 20251.0I’m beyond pissed. I ordered FOUR Double Chicken Bowls from El Pollo Loco and they only sent me THREE. How hard is it to get a simple order right? I paid full price and didn’t get what I ordered. Absolute trash service. If you can’t handle basic orders, don’t bother taking people’s money. Never again.
- BFBrian FrangAug 30, 20251.0Watched an employee take tortillas returned by a customer and throw them back in the bin with other tortillas, which is super illegal. I've worked in restaurants for the last 15 years and have never seen a place so disgusting as to put returned food which may be contaminated in with the fresh food they're giving to customers.
- ACAlfredo CoronadoAug 19, 20255.0Exelente servicio, muy amable la muchacha que me atendio
- DSDevin SunigaAug 11, 20251.0I eat el pollo loco quite often due to their extensive gluten free menu. Ive never had any problems or gotten sick at any other el pollo loco. Tonight I ordered shredded chicken tacos and bit into it and it tasted like churro, so at this location either they do not have a dedicated fryer or maybe a lazy employee. Use the Sierra Lakes one if you eat el pollo loco for the gluten free option.
Frequently Asked Questions About El Pollo Loco
What are the opening hours of El Pollo Loco in Fontana?
El Pollo Loco in Fontana is open daily from 10:00 AM to 11:00 PM.
Where is El Pollo Loco located?
The restaurant is located at 9171 Sierra Ave, Fontana, CA 92335, USA.
Does El Pollo Loco in Fontana offer delivery services?
Yes, El Pollo Loco provides delivery services for customers.
Can I order food from El Pollo Loco through a mobile app?
Yes, you can use the El Pollo Loco app available on the Apple App Store to place your orders easily.
What payment options does El Pollo Loco accept?
El Pollo Loco accepts American Express, Discover, and Visa cards.
Is there free Wi-Fi available at El Pollo Loco Fontana?
Yes, the restaurant offers free Wi-Fi to its customers.
Does El Pollo Loco Fontana have a drive-through service?
Yes, El Pollo Loco in Fontana has a drive-through for convenience.
What nearby shopping center can customers visit before or after dining at El Pollo Loco?
Customers can visit Plaza Fontana, a nearby shopping center and event venue, which is close to El Pollo Loco.
Are there medical services near El Pollo Loco in Fontana?
Yes, there are several nearby medical services such as Dentistry 4 All of Fontana, Fontana Dental Group, Ehrler Orthodontics, and Sierra Family Dental Center.
Where can I find professional mortgage and financial services near El Pollo Loco?
Nearby you can find Eagle Empire Mortgage, CI Financial and Insurance Services, and Upraise Your Credit for mortgage and financial assistance.