Business Details
About
Mexican Restaurant
Chipotle Sierra Lakes is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.6
511 reviews
5 stars
235
4 stars
96
3 stars
36
2 stars
32
1 star
112
What are people saying?
AI-generated from recent customer reviews
Portion Sizes
Numerous customers reported consistently small portion sizes, leading to dissatisfaction with the value for money.
Customer Service
Many reviews highlighted poor customer service, including rude staff and a lack of attentiveness.
Food Quality
Several customers experienced issues with food quality, including overly salty dishes, missing ingredients, and even food safety concerns.
Cleanliness
There were complaints about the cleanliness of the restaurant, with reports of dirty tables and unsanitary conditions.
Management Issues
Frequent mentions of poor management practices, including understaffing and inadequate inventory management, contributed to negative experiences.
- ABAssata Bowles6 days ago1.0Worst customer service ever! I have gone here multiple times and ordered to go and almost every time they messed up on my order. Rude manager as well. They give the smallest portions as well. Food quality is not as good as other locations.
- FIFernanda IrribarraNov 25, 20251.0Staff was serving small food portions. She tossed the rice in the bowl and some fell out. She didn’t add more. Dirty look when I asked for more. They rushed everyone ordering with 3 hour until closing. Staff was very rude. 11/25/25 at 7:45pm.
- DCDi CNov 9, 20251.0This chipotle sucks 😞 for all the you paying plus a tip you should get more food but it's a game they playing in there they give who they want more food but give others less.who ever own the restaurant needs to talk to them they are messing up and they not friendly well I will not be going back personally, people listen instead of spending 💰 your money on places that don't care how they do spend that money on your family have family night. the sad part 〽️ about all this they making it bad for these restaurant and the owners should be checking on how they doing.,and it's gonna come a time when people will stop coming there I'm out and it's all because of these workers. this the one in Fontana Serra lakes pkwy.,,and that asian girl something wrong with her she's not friendly at all
- TTTacosrule69Nov 9, 20254.0Found this location passing thru and would like to give my compliments to the cook and morning prep for the adequate amount of seasoning on the food most noticeable the rice and guacamole. Pm shiftt 11/09/25
- ZKZachary KelleyNov 2, 20251.0Bird poop all over chairs,tables, and area where trays are left outside which definitely cross contaminates into food
Frequently Asked Questions About Chipotle Mexican Grill
What type of cuisine does Chipotle Mexican Grill in Sierra Lakes serve?
Chipotle Mexican Grill offers a customizable menu featuring Mexican-inspired dishes like burritos, bowls, quesadillas, tacos, and salads using responsibly sourced ingredients.
Where is Chipotle Mexican Grill located in Fontana, CA?
It is located at 16595 Sierra Lakes Pkwy, San Bernardino, Fontana, CA 92336, USA.
What are the operating hours of Chipotle Mexican Grill at Sierra Lakes?
The restaurant is open every day from 10:30 AM to 11:00 PM.
Does Chipotle Mexican Grill in Sierra Lakes offer pickup and delivery services?
Yes, they provide both in-store pickup and delivery options for customer convenience.
How can I order food online from Chipotle Sierra Lakes?
You can order online through the Chipotle app or their website at https://order.chipotle.com/.
What is Chipotle Mexican Grill's policy on food ingredients and sourcing?
Chipotle uses only real ingredients, prioritizing foods sourced from farms adhering to humane and sustainable practices, without artificial colors, flavors, or preservatives.
Are there any popular coffee shops near Chipotle Sierra Lakes?
Yes, Starbucks is located nearby, which is convenient for grabbing coffee before or after your meal at Chipotle.
What other dining options are available near Chipotle in Sierra Lakes?
Nearby dining includes Carl's Jr., Nemo House, Kaur Cafe, and Jamba Juice among others, offering a range of fast food, Mexican, and smoothie options to explore.
Is there a salon or spa near Chipotle at Sierra Lakes?
Great Clips and Veronikstyles beauty salon are close by, convenient if you want to get a haircut or beauty treatment before or after dining.
What payment and services does Chipotle Sierra Lakes accept and offer?
Chipotle offers services like online orders, catering, and gift cards, and accepts credit cards for payments.