Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Many customers reported poor and unprofessional service from staff, with instances of rudeness and lack of assistance.
Food Quality
While some customers enjoyed the food, there were numerous complaints about incorrect orders, cold food, and items missing from orders.
Cleanliness
Several reviews highlighted issues with cleanliness, particularly in the restrooms, which were described as dirty.
Speed of Service
The drive-thru service was frequently praised for being quick, although there were complaints about slow service during curbside pickups.
Management Issues
Customers expressed dissatisfaction with management's handling of complaints and overall communication.
ML
Manteqilla Llamas
Jan 3, 2026
1.0
Well let’s just say the staff there is self-sabotaging itself because I was a regular there and the staff was cool and then like a light switch they just act like they don’t know you or care about service. I use to go there every Friday to get a meal and sit and eat. This last time the app did not take my table number and my transaction went thru because my point on my mc Donald’s app appeared and a new number was given for order number. The staff said they can’t give me the order due to not picking a table number. I said well here’s my receipt via app and new order number and the. Short young kid said your transaction is pending and your not charged and in my head I was no the order did not get canceled and pending means to me cash is out of my account I use cash app for this reason because of the order did not go thru the. It would’ve been cancelled. My funds would’ve been back in my account almost instantly. Argued with staff they all gave me the run around saying my transaction did not go thru on there end. It I seen a large receipt with my name on it with the Trey to give me my order. They suggested I pay again and I was about to but something felt wrong so I left and got a pie at lil ceasers for the same price I would’ve spent at McDonald’s. My transaction occurred on 12/5. After a couple weeks of haggling with corporate the franchise folks reached out and said come by and you can get your funds. I came by and I asked for my refund and they said there system is down. They had a full house of customers eating and a drive thru full of cars everything was running smooth I ask for refund and nope sorry and then they take pictures of my email and laugh at me and walk away. The amount owed to this day is 6.46$ they never refunded my cash then they said come by again our system is back up. I deleted my McDonald’s account and app. I still have not received my refund nor a respond back from corporate or the franchise. Oh well sucks for me I guess lol. Cut them off for 6.46$ bye
KP
Kristi Pink
Dec 18, 2025
4.0
Everything is good, clean, and tidy. The sandwiches are delicious, and the fries are fresh. But the toilet is terribly dirty. Please clean and wash it. It's very dirty.
MJ
Mike John
Dec 14, 2025
5.0
The staff at the McDonald’s Full Simp location behave unprofessionally and treat customers disrespectfully. Their conduct does not meet acceptable customer service standards and reflects inadequate staff training and management oversight.
SM
Suzi Matthews
Dec 1, 2025
5.0
Great but Uber fattening
AL
Adrain Luis
Nov 18, 2025
5.0
The food is great and it only takes 1-5 minutes to get your food in the drive-thru depending how many people their are. The staff are nice to and hard working!
What are the regular dine-in hours for McDonald's at 697 E Bidwell St, Folsom?
McDonald's in Folsom is open daily from 5:00 AM to 11:00 PM for dine-in service.
Is McDonald's in Folsom open for delivery and what are the delivery hours?
Yes, McDonald's offers delivery every day from 5:00 AM to 10:30 PM.
Does McDonald's at this location have a drive-through service and what are its hours?
Yes, the drive-through is open 24 hours, seven days a week.
What types of payment methods does McDonald's Folsom accept?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, and Visa.
What services are available at this McDonald's location?
The services include Drive-Thru, Gift Cards, McDelivery, Mobile Offers, Mobile Ordering, and WiFi.
How can I order food from McDonald's in Folsom using a mobile app?
You can download the McDonald's app from the Apple App Store or Google Play Store and order via the app.
Does McDonald's in Folsom offer no-contact delivery and same-day delivery?
Yes, they provide no-contact delivery and same-day delivery services.
What nearby restaurants can I visit for different dining options around McDonald's in Folsom?
Nearby dining options include KFC for chicken dishes, El Pollo Loco for Mexican and fast food, and The Kabob House for Greek cuisine.
Are there fitness or recreational centers near McDonald's in Folsom?
Yes, nearby you can find Victory Performance Strength & Conditioning gym, Theory Dance, Fusion Dance Co., and Bowman Martial Arts club for various fitness and dance activities.
What stores and services are located near McDonald's at 697 E Bidwell St?
Nearby you can find Tuesday Morning discount store, Banner Bank, Grocery Outlet supermarket, and Folsom Car Stereo among others.