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Dunkin'

4.0
(714 reviews)

Business Details

9601 Greenback Ln, Folsom, CA
95630, United States
(916) 990-9914
https://www.dunkindonuts.com

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Folsom, CA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
9601 Greenback Ln, Folsom, CA
95630, United States

Hours

Reviews

4.0
714 reviews
5 stars
380
4 stars
136
3 stars
88
2 stars
41
1 star
69

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers reported inconsistent service, with some experiencing friendly and efficient interactions while others faced slow service and rude staff.

Product Availability

Frequent complaints about being out of popular items, particularly donuts and breakfast sandwiches, leading to customer frustration.

Cleanliness

Multiple reviews highlighted issues with cleanliness, including dirty tables and unsanitary conditions in the restroom.

Food Quality

Mixed feedback on food quality, with some enjoying the donuts and coffee while others reported stale or poorly prepared items.

Customer Experience

Several customers expressed dissatisfaction with their overall experience, citing issues with order accuracy and staff professionalism.
  • AD
    Asriel Dreemurr
    6 days ago
    2.0
    RUDE STAFF AND SLOW SERVICE! I love Dunkin’ but unfortunately there isnt any near me besides this location, every time I want to get a coffee the staff is usually not friendly, and they act like I’m more of a chore to deal with then a customer. And don’t even bother trying to go inside. They prioritize drive thru more then the customers in the lobby, I went inside one time to get some donuts and 2 coffees before work, I arrived at 9am and waited and waited for someone to give me my coffee or help pick out donuts. I had to ask a worker to help me and they were just saying: “Well what did you order?? What did you order??” As if the receipt wasn’t on the counter waiting for them to read it and make my coffee. I told the worker that the receipt is here and I apologize im just in a lil bit of a rush since I don’t want to be late for work. After 40 minutes I got my donuts and coffees and was late. I let it slide since I assumed it was just a busy morning. Then today happened, Dunkin’ is giving out mittens for people who buy iced coffee, I went through the drive thru but forgot my mitten so I went inside, I waited. Waited some more. Then I had to ask: “hey I’m sorry I was in the drive thru but forgot my mitten” nobody came over to assist me, after asking for help a worker comes up, says: “Huh?” I let him know what happened and he says: “Oh” puts his headset back on, turns around and goes back to what he was doing. I was BAFFLED, he walked straight past the mitten bag as well. I had to stop a worker and ask them again for the third time, and this worker then gave me the mitten and I thanked them. There is 0 excuse why I need to wait so long to be serviced and why I’m treated like an obstacle/chore. It just sucks since it’s the only Dunkin near me and I just wish I could see the level of quality that Dunkin should have. TLDR: Rude staff, long wait times in the lobby, staff treats you like a chore. But the quality of the food/drinks is still as good as ever!
  • JS
    Jason Smith
    Feb 16, 2026
    5.0
    The coffee was solid and exactly what I needed to wake up, and the staff were polite and efficient.
  • BR
    Brian Reese
    Feb 16, 2026
    4.0
    It's your typical Dunkin donuts shop.
  • EO
    Erik Ordóñez
    Feb 13, 2026
    4.0
    You have to tell me if there are any donuts better than these. I know there are better ones, but these are the only ones. I want them. Thank you.
  • MT
    Marilyn Trammell
    Jan 24, 2026
    3.0
    Love Dunkin but this dunkin is contantly out of glazed donut hole. Will be out at 9am on a Saturday and won’t make more. This is the 6th time this has happened or I would not complain. Out today again at 10:30.

Brand Certified Facts from Dunkin'

Dunkin' partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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