Dave & Buster's Folsom

Reviews

• DE

  Destiny El-Sayegh

  5 days ago
  1.0
  We had a family reunion there last night. Purchased 3 of the play cards for almost 200$ and they didn’t even work. Was assured by management that we could get a refund if we called customer service and customer service told me they won't be refunding any of the money and then tried to explain to me I could have chosen just a regular chip card like I am an idiot. This is predatory behavior for your company. I asked to speak to someone higher than her and she wouldn't let me and just kept telling me I am not getting my money back. Thats alot of money for some people and It was only for this 1 event. I will be telling everyone I know about this and will not be back to a dave and busters.
• JF

  Jay Field

  Mar 6, 2026
  5.0
  Delicious food and great service! What a deal - entree plus game card! Always enjoy coming here with my grandkids.
• GB

  Gina Brelsford

  Mar 1, 2026
  5.0
  We came in as a large group for a birthday party on Saturday. Our host Chelsea was super fun and over the top helpful. The kids had a blast on the games and liked that they all got a toy to take home. The adults enjoyed a couple cocktails and the managers really made the birthday boy feel special.
• JM

  Joh N. Maggetti

  Feb 27, 2026
  5.0
  I had a great time at Dave and Busters! We had a play date and great food here. The manager Rashad took extra good care of us and made us comfortable. I would definitely recommend this place!
• FS

  Fernando Nóbrega da Silva

  Feb 11, 2026
  1.0
  I have always considered this place a great restaurant, but today’s experience was extremely frustrating and disappointing. My family and I waited over 30 minutes without any service. When someone finally came to our table, they still took a considerable amount of time just to clean it before actually taking our order. Throughout this entire time, staff members walked past us multiple times and completely ignored us. The overall feeling was one of total disregard for the customer. The atmosphere, which used to be a positive point, was completely overshadowed by disorganized and indifferent service. This was my only day off, and I stayed solely to avoid ruining my children’s evening — which, frankly, should never be a situation a customer is put in. It’s unfortunate to see a place with so much potential fail at such a basic level: respect and attention to the customer.

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