Panera Bread

Reviews

• CC

  Christine Charette

  Dec 13, 2025
  1.0
  Note this is regarding an order from the Fairfield, CA location on 12/13/2025. I ordered 2 bagels and 2 breakfast sandwiches on the app. The app said my order was ready. I went in to the store, and the monitor in store also said my order was ready. At the pickup counter, they said they were still cooking an item and needed 5 more minutes. About 8-10 mins later they called my name. I went to the counter expecting my food, and they said they did not have Asiago bagels (three of my 4 items), and asked if I wanted a different bagel. I said no. They went and checked with the manager about a refund, came back and told me to go to the front for a refund. I said okay, can you give me the sandwiches you cooked? He said oh we didn’t cook it because we don’t have the Asiago bagels. I said do you have the steak sandwich ready that is on ciabatta? He said no they didn’t cook anything because they didn’t have the Asiago bagels. [What have I been waiting 10 mins for???] I went to the front and they wanted my card. I said I paid through the app (I didn’t bring in my purse). She said to tap the payment device. I did and she processed the refund for $22.10, however I paid $23.50. She asked me to show her the order. I could not find in the app where it shows the order detail. She went back to her manager and returned and said they refunded what the items cost. I tried finding the order detail but couldn’t. I had already showed her the screen with the credit card charge list, and it seemed clear this was going to be arduous, so I thought I could submit a problem in the app. Later I looked at the pieces of receipt paper this woman behind the register gave me. Right on the paper receipts they gave me the order detail listed 23.50 on it!! This is ridiculous! One of the worst retail experiences I have had. I then contacted customer service and instead of refunding me the money owed to me they posted a $5 credit to my Panera account. Not acceptable. This Fairfield store should not get that money AND I won’t be coming back at least until their staff turns over and the ratings show a better experience. I am owed a refund of $1.40 and I would like that tangible money back. Not a discount. What a racket!! They got a tip for absolutely nothing and I’m out money. Albeit not much, but it’s the point. Terrible!!
• RB

  Robert Bolar

  Dec 6, 2025
  5.0
  Most Panera bread locations have tasty treats for people who don’t want to totally fill up. The food is generally good. The service is usually good as well. I like the broccoli and cheddar soup and the bread bowl.
• JB

  Jake bowen

  Dec 3, 2025
  1.0
  I am bit curious why my name was dropped 6 times for orders that literally ordered 5 min after me. Do we follow an order or we just say ahhh will do whoever we want first.
• AS

  Aaron Stephenson

  Nov 18, 2025
  5.0
  In the land of Panera, the Bread Bowl reigns supreme. I, a humble wanderer, entered their warm stronghold in search of sustenance and was met with the elixir known as Cheddar. The staff, like potion masters, served with haste and cheer. I departed full, and slightly enchanted. I shall return before the next full moon.
• KR

  Kurd Rassel

  Nov 16, 2025
  5.0
  I’m not a fan of loud places or crowded restaurants, so Panera has become my quiet comfort. I usually come during off-hours, order a hot tea and a bagel, and just sit by the wall with my notebook. No blaring music, no one hurrying me. It’s one of the few public spots where I feel like I can breathe and just be.

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