McDonald's

3.8
1837 reviews
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Business Details

3500 Nelson Road, Fairfield, CA
94533, United States
(707) 426-4734
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
3500 Nelson Road, Fairfield, CA
94533, United States

Hours

Reviews

3.8
1,837 reviews
5 stars
759
4 stars
417
3 stars
323
2 stars
134
1 star
204

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous reviews highlighted poor customer service, including rude staff, unprofessional behavior from management, and long wait times.

Order Accuracy

Many customers reported frequent mistakes with their orders, including missing items and incorrect food preparation.

Food Quality

While some customers enjoyed the food, others complained about cold or poorly prepared items, such as soggy fries and overcooked nuggets.

Cleanliness

The cleanliness of the location received mixed reviews, with some praising it while others noted issues with the atmosphere and presence of homeless individuals outside.

Technology Concerns

Customers expressed frustration with the reliance on kiosks for ordering, which some felt diminished personal interaction and customer service.
  • BH
    BrandyandKevin Gregerson (Mountain Hermit)
    Jan 5, 2026
    5.0
    Freshly bleached bathroom
  • CB
    Chris B.
    Dec 21, 2025
    4.0
    Overall good food quality. They go a slightly light on the sweetener in my iced coffee for my liking. Entry and exit points a bit awkward.
  • SD
    Steve dell
    Dec 20, 2025
    2.0
    Why lock the bathrooms??
  • JD
    Jane Doe
    Dec 17, 2025
    1.0
    ****AVOID AT ALL COSTS**** I just did curbside pickup, and when I received my order, the fries were less than halfway full. One of the managers dropped it off, but when I tried to wave her back, she looked at me and immediately went back inside. I then went through drive-thru to get it resolved, and another lady told me it wasn't true. Eventually, she took my entire bag to "see the receipt" and then brought it to the front without asking me. I asked her where my other food went, and she smiled said that she sent it to the front for the fries. When I got there, they ignored me for a few minutes before the manager opened the window and just pass me the bag. There was a full fry in there, so I assumed it was fine. Only after I drove away did realize that all three remaining sandwiches had been opened up, and the fries that they had put in were completely ruined. It looks like they filled the container with their garbage fries in it and did something to the sandwiches. Again, THIS WAS THEIR MANAGER.
  • JE
    josh ebert
    Dec 11, 2025
    1.0
    I can’t understand the lady in the morning at drive through
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Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's at 3500 Nelson Road, Fairfield?

McDonald's is open 24 hours a day, 7 days a week at this location.

What are the delivery hours for this McDonald's?

Delivery is available daily from 4:00 AM to 2:45 AM.